TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Returning Customer and Will Be Back I love the convenience of preparing my taxes as I need to. Everyone at TurboTax is always so nice and helpful.
Date published: 2021-02-26
Rated 4 out of 5 by from QUICK AND EASY QUICK AND EASY I GIV E 5 STARS***** AND I HATE WHEN THEY TELL ME I HAVE TO WRITE A CERTAIN AMOUMT. BE HAPPY WITH WHAT I OFFER
Date published: 2021-02-26
Rated 3 out of 5 by from Online Turbotax Has Inadequate Human Interface I've used Turbo Tax Discs for 20 years, and tried on-line this year because it is pushed pretty hard. My taxes are easy and not complicated, as I am a retired federal employee and all of my income is either pension, IRA or TSP (the Fed 401K equivalent) withdrawals. My wife is also a federal retiree, retired, and same info as above. 1. I think TT could have found and retained my last years tax info better than it did (it took a series of manipulations by me to get the file from an old computer and provide it to TT. 2. Since the online version no longer lets a person like me see my "forms" before I paid to transmit, it was quite frustrating to be sent back into the program to check, review, double check potential errors, put in information that was missing, etc. BECAUSE it was not clear whether I was being asked to update information for myself, or my wife (again, our info is quite similar because our careers were so similar, which may apply to a decent number of people). 3. Your advertising is too obtuse regarding your pricing. You are already supposedly the best out there and known to be pricey, so please, just be direct ... tell me how much I am going to pay, not how much I am saving by filing by a particular date. Summary - for being among the most expensive, and popular, tax preparation software, the attention to detail for the user interface seems to be slipping, and the transition to online was not considerate enough for longtime users.
Date published: 2021-02-26
Rated 5 out of 5 by from Excellent!!! We have been using TurboTax for 8 years now. We feel confident and secure that experts are behind us and are available whenever we need assistance. We could never forget how helpful you were when we got an IRS audit several years ago. It was indeed a relief not to personally face the IRS people. The expert/personnel who took care of us (support documents, etc.) was pretty amazing. Thank you TurboTax for making tax-filing stress-free and informative!
Date published: 2021-02-26
Rated 2 out of 5 by from fair experience i had to refile my state return due to errors understanding turbo tax
Date published: 2021-02-26
Rated 5 out of 5 by from turbo tax is awesome Turbo Tax is real and legit and i recommend everyone filing for tax refund
Date published: 2021-02-26
Rated 2 out of 5 by from It was going Great It was going great until I was forced to upgrade to the $40 option, which became $120...I entered the information myself, not sure why I couldn't do Free...
Date published: 2021-02-26
Rated 5 out of 5 by from Painless Tax Filing! The filing flow and process is easy to follow and understand!
Date published: 2021-02-26
Rated 5 out of 5 by from makes taxes easy and for free???????????!!!!!!! Never really had any problems, any questions I had were always answered, only issue I had was with my "adjust gross income" however after looking over some old returns I found my answer Turbo tax has made doing my taxes easier than a 5 dollar lot lizard and for free!!!! gotta love it
Date published: 2021-02-26
Rated 5 out of 5 by from Simply and Accurate After using a tax accountant prepare by taxes for over 20 years, I switched to doing it myself. Took about the same as preparing documents for the account, but was significantly less expensive.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 10995
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Returning Customer and Will Be Back I love the convenience of preparing my taxes as I need to. Everyone at TurboTax is always so nice and helpful.
Date published: 2021-02-26
Rated 4 out of 5 by from QUICK AND EASY QUICK AND EASY I GIV E 5 STARS***** AND I HATE WHEN THEY TELL ME I HAVE TO WRITE A CERTAIN AMOUMT. BE HAPPY WITH WHAT I OFFER
Date published: 2021-02-26
Rated 3 out of 5 by from Online Turbotax Has Inadequate Human Interface I've used Turbo Tax Discs for 20 years, and tried on-line this year because it is pushed pretty hard. My taxes are easy and not complicated, as I am a retired federal employee and all of my income is either pension, IRA or TSP (the Fed 401K equivalent) withdrawals. My wife is also a federal retiree, retired, and same info as above. 1. I think TT could have found and retained my last years tax info better than it did (it took a series of manipulations by me to get the file from an old computer and provide it to TT. 2. Since the online version no longer lets a person like me see my "forms" before I paid to transmit, it was quite frustrating to be sent back into the program to check, review, double check potential errors, put in information that was missing, etc. BECAUSE it was not clear whether I was being asked to update information for myself, or my wife (again, our info is quite similar because our careers were so similar, which may apply to a decent number of people). 3. Your advertising is too obtuse regarding your pricing. You are already supposedly the best out there and known to be pricey, so please, just be direct ... tell me how much I am going to pay, not how much I am saving by filing by a particular date. Summary - for being among the most expensive, and popular, tax preparation software, the attention to detail for the user interface seems to be slipping, and the transition to online was not considerate enough for longtime users.
Date published: 2021-02-26
Rated 5 out of 5 by from Excellent!!! We have been using TurboTax for 8 years now. We feel confident and secure that experts are behind us and are available whenever we need assistance. We could never forget how helpful you were when we got an IRS audit several years ago. It was indeed a relief not to personally face the IRS people. The expert/personnel who took care of us (support documents, etc.) was pretty amazing. Thank you TurboTax for making tax-filing stress-free and informative!
Date published: 2021-02-26
Rated 2 out of 5 by from fair experience i had to refile my state return due to errors understanding turbo tax
Date published: 2021-02-26
Rated 5 out of 5 by from turbo tax is awesome Turbo Tax is real and legit and i recommend everyone filing for tax refund
Date published: 2021-02-26
Rated 2 out of 5 by from It was going Great It was going great until I was forced to upgrade to the $40 option, which became $120...I entered the information myself, not sure why I couldn't do Free...
Date published: 2021-02-26
Rated 5 out of 5 by from Painless Tax Filing! The filing flow and process is easy to follow and understand!
Date published: 2021-02-26
Rated 5 out of 5 by from makes taxes easy and for free???????????!!!!!!! Never really had any problems, any questions I had were always answered, only issue I had was with my "adjust gross income" however after looking over some old returns I found my answer Turbo tax has made doing my taxes easier than a 5 dollar lot lizard and for free!!!! gotta love it
Date published: 2021-02-26
Rated 5 out of 5 by from Simply and Accurate After using a tax accountant prepare by taxes for over 20 years, I switched to doing it myself. Took about the same as preparing documents for the account, but was significantly less expensive.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 10995