TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from 2021 TurboTax review Easy to use. I have been using TurboTax for 20+ years.
Date published: 2022-04-02
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax makes it so easy to make sure everything is filled out correctly.
Date published: 2022-04-02
Rated 3 out of 5 by from TurboTax I had to find out by accident that my return was never e-filed in January when I did them. It's now April, and I only found out they weren't sent because I was wondering why I hadn't received my funds in my bank account.
Date published: 2022-04-02
Rated 5 out of 5 by from tURBO TAX IS AWESOME!!! This is my first year return in doing my own taxes with Turbo Tax Online. I was very nervous about remembering what to do and if I would understand I need not have had any reservations because my decision to do my own and use Turbo Tax was the best decision I could have made. I went through the process stress free because of how everything was explained in a language I could understand. Directions of what to do and why were so simple to understand and follow. My experience has been easier than filling out the paperwork to have someone else do my taxes. Thanks so much Turbo Tax Online!!!
Date published: 2022-04-02
Rated 5 out of 5 by from Really easy to use. TurboTax was very easy to use and had many additional screens with helpful information.
Date published: 2022-04-02
Rated 4 out of 5 by from Turbo Tax was not as accurate as in the past We have been using Turbo Tax for the past 22 years, except for 1 year. We generally use the Deluxe version. This year, there were too many questionable issues. The nondeductible IRA info, the HSA info & the AGI verification numbers did not transfer over correctly from 2020. Lost some of my faith in using Turbo Tax this year.
Date published: 2022-04-02
Rated 5 out of 5 by from I LOVE TURBOTAX It is a very nice and simple process to use. It cuts a lot of the headaches out of doing taxes, and it breaks down everything for you. Best part is if you have questions you can talk to live people!
Date published: 2022-04-02
Rated 5 out of 5 by from Professional They we're very nice answered my messages promptly. Very professional!
Date published: 2022-04-02
Rated 3 out of 5 by from TurboTax is awkward and NO support The live agents know nothing about how the program works or how to answer any question that is the slightest bit uncommon. The help button is very non specific and requires wading through a of irrelevant data to try to find a shred of information to help with your special situation. Don't know what a better alternative might be.
Date published: 2022-04-02
Rated 4 out of 5 by from Been using Turbo Tax for years When showing an error during review I wish I can click on it and have me taken to where the error is. I believe it used to do this but apparently not now
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 10989
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from 2021 TurboTax review Easy to use. I have been using TurboTax for 20+ years.
Date published: 2022-04-02
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax makes it so easy to make sure everything is filled out correctly.
Date published: 2022-04-02
Rated 3 out of 5 by from TurboTax I had to find out by accident that my return was never e-filed in January when I did them. It's now April, and I only found out they weren't sent because I was wondering why I hadn't received my funds in my bank account.
Date published: 2022-04-02
Rated 5 out of 5 by from tURBO TAX IS AWESOME!!! This is my first year return in doing my own taxes with Turbo Tax Online. I was very nervous about remembering what to do and if I would understand I need not have had any reservations because my decision to do my own and use Turbo Tax was the best decision I could have made. I went through the process stress free because of how everything was explained in a language I could understand. Directions of what to do and why were so simple to understand and follow. My experience has been easier than filling out the paperwork to have someone else do my taxes. Thanks so much Turbo Tax Online!!!
Date published: 2022-04-02
Rated 5 out of 5 by from Really easy to use. TurboTax was very easy to use and had many additional screens with helpful information.
Date published: 2022-04-02
Rated 4 out of 5 by from Turbo Tax was not as accurate as in the past We have been using Turbo Tax for the past 22 years, except for 1 year. We generally use the Deluxe version. This year, there were too many questionable issues. The nondeductible IRA info, the HSA info & the AGI verification numbers did not transfer over correctly from 2020. Lost some of my faith in using Turbo Tax this year.
Date published: 2022-04-02
Rated 5 out of 5 by from I LOVE TURBOTAX It is a very nice and simple process to use. It cuts a lot of the headaches out of doing taxes, and it breaks down everything for you. Best part is if you have questions you can talk to live people!
Date published: 2022-04-02
Rated 5 out of 5 by from Professional They we're very nice answered my messages promptly. Very professional!
Date published: 2022-04-02
Rated 3 out of 5 by from TurboTax is awkward and NO support The live agents know nothing about how the program works or how to answer any question that is the slightest bit uncommon. The help button is very non specific and requires wading through a of irrelevant data to try to find a shred of information to help with your special situation. Don't know what a better alternative might be.
Date published: 2022-04-02
Rated 4 out of 5 by from Been using Turbo Tax for years When showing an error during review I wish I can click on it and have me taken to where the error is. I believe it used to do this but apparently not now
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 10989