TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax is very easy to use I was unsure that my returns were done correctly and I used a live Audit performed by a lady from New York that helped me with a correction and Was able to file my taxes on time.
Date published: 2022-04-16
Rated 5 out of 5 by from Great process A wonderful experience. There were no problems, it's a great program.
Date published: 2022-04-16
Rated 4 out of 5 by from Useful Program but can't be totally trusted In my experience I learned not to totally trust TT program when it comes to State Tax returns. In 2019 TT erroneously prepared my State Tax Return, I got audited and had to pay back taxes to the state with interest charge. I had also purchased Audit Defense that year; which by the way didn't prove helpful at all (I think it is a waste of money). When I asked TT to refund my purchase price for the State Return, Audit Defense Fee and Interest charge I had to pay the State TT refused hiding behind the 90 day warranty limit! How is that for standing behind your product, TT?
Date published: 2022-04-16
Rated 1 out of 5 by from Turbo Tax sucks You take advantage of people who have trouble with taxes and hide so many fees. You advertise your service to be free and easy. I understand some fees might be required but don't advertise it how you do when the total fees of my taxes ended up being almost $190. You guys are the absolute worst
Date published: 2022-04-16
Rated 5 out of 5 by from FANTASTIC!! TURBO TAX WAS VERY SIMPLE AND EASY ALSO RECEIVED SUPPORT FROM ONE ON THE AGENTS KELLY SHE WAS GREAT AND VERY PROFESSIONAL. SHE WAS VERY KNOWLEDGIABLE AND WAS ABLE TO HELP ME VERY FAST.
Date published: 2022-04-16
Rated 4 out of 5 by from Butternuts Trying to put the IRS pin in the could have been made a lot easier. Simple is always best with computer software.
Date published: 2022-04-16
Rated 5 out of 5 by from Love this program!!! I've used Turbotax for years and its made filing simple & easy. It has taken the stress out of my life and it is awesome!
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax is awesome Help center definitely needs to be improved, quicker response is needed
Date published: 2022-04-16
Rated 5 out of 5 by from awesome Using turbo tax is easy to understand and the quickest process ive ever used.
Date published: 2022-04-16
Rated 4 out of 5 by from Mobile Devices I tried filling in some boxes from my mobile device, but it timed out and I could not return to the area I left of at. If you allow input by mobile device, make it as user-friendly as the computer version.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1099
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is very easy to use I was unsure that my returns were done correctly and I used a live Audit performed by a lady from New York that helped me with a correction and Was able to file my taxes on time.
Date published: 2022-04-16
Rated 5 out of 5 by from Great process A wonderful experience. There were no problems, it's a great program.
Date published: 2022-04-16
Rated 4 out of 5 by from Useful Program but can't be totally trusted In my experience I learned not to totally trust TT program when it comes to State Tax returns. In 2019 TT erroneously prepared my State Tax Return, I got audited and had to pay back taxes to the state with interest charge. I had also purchased Audit Defense that year; which by the way didn't prove helpful at all (I think it is a waste of money). When I asked TT to refund my purchase price for the State Return, Audit Defense Fee and Interest charge I had to pay the State TT refused hiding behind the 90 day warranty limit! How is that for standing behind your product, TT?
Date published: 2022-04-16
Rated 1 out of 5 by from Turbo Tax sucks You take advantage of people who have trouble with taxes and hide so many fees. You advertise your service to be free and easy. I understand some fees might be required but don't advertise it how you do when the total fees of my taxes ended up being almost $190. You guys are the absolute worst
Date published: 2022-04-16
Rated 5 out of 5 by from FANTASTIC!! TURBO TAX WAS VERY SIMPLE AND EASY ALSO RECEIVED SUPPORT FROM ONE ON THE AGENTS KELLY SHE WAS GREAT AND VERY PROFESSIONAL. SHE WAS VERY KNOWLEDGIABLE AND WAS ABLE TO HELP ME VERY FAST.
Date published: 2022-04-16
Rated 4 out of 5 by from Butternuts Trying to put the IRS pin in the could have been made a lot easier. Simple is always best with computer software.
Date published: 2022-04-16
Rated 5 out of 5 by from Love this program!!! I've used Turbotax for years and its made filing simple & easy. It has taken the stress out of my life and it is awesome!
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax is awesome Help center definitely needs to be improved, quicker response is needed
Date published: 2022-04-16
Rated 5 out of 5 by from awesome Using turbo tax is easy to understand and the quickest process ive ever used.
Date published: 2022-04-16
Rated 4 out of 5 by from Mobile Devices I tried filling in some boxes from my mobile device, but it timed out and I could not return to the area I left of at. If you allow input by mobile device, make it as user-friendly as the computer version.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1099