TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from TurboTax was slow in correcting a software error TurboTax was very slow in correcting the software to properly show the $600 additional amount to the standard deduction for charity contributions for married joint filers.
Date published: 2022-02-18
Rated 3 out of 5 by from Easy to use product but some hidden fees I've used turbo tax to file my taxes for free for the past decade. This year I sold some stocks and needed the $69 version. Totally fine. However, I did not see that by selecting the $69 version for my federal taxes, I'd be locked into an additional $39 to file my state returns. This was frustrating and sneaky in my opinion.
Date published: 2022-02-18
Rated 3 out of 5 by from Poor communication from TurboTax Stephen was great and did an awesome job. However, I started with a promotion that started in January and was told that I would be notified any time the price would increase before they would proceed. We continued to provide documents and proceed. When I finally asked about the price, I was notified that I had been upgraded to the highest tier program. Although I was never charged without my consent, I was not aware of this until the very end of the process and by then was already too invested to try a different option. I will likely use a different option next year.
Date published: 2022-02-18
Rated 5 out of 5 by from Excellent Excellent service personnel will recommended to all
Date published: 2022-02-18
Rated 5 out of 5 by from AWESOME SERVICE I NEED SOME LAST MINUTE HELP CLICKED ON HELP GOT CALL BACK WITHIN 10 MIN FROMTED HE WAS GREAT AND VERY HELPFUL
Date published: 2022-02-18
Rated 5 out of 5 by from YAY! Turbotax! It was great! The process was super easy and straight forward.
Date published: 2022-02-18
Rated 5 out of 5 by from Awesome and easy Easy to do. Step by step instructions. Highly recommend!
Date published: 2022-02-18
Rated 1 out of 5 by from It took me so many tries to get through my taxes. This was the worst turbo tax year, i had to restart so many times and many times it wouldn't even let me e-file. I hate turbo tax and at this point I think going to a professional might even be cheaper.
Date published: 2022-02-18
Rated 5 out of 5 by from Always the best experience! I have been using Turbo Tax for a few years now. It is so user friendly and they have explanations for categories you need clarification about. They are very thorough and get me the best refund possible. I highly recommend Turbo Tax.
Date published: 2022-02-18
Rated 4 out of 5 by from Great it was good the help was on point i will tell people about yall
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10980
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax was slow in correcting a software error TurboTax was very slow in correcting the software to properly show the $600 additional amount to the standard deduction for charity contributions for married joint filers.
Date published: 2022-02-18
Rated 3 out of 5 by from Easy to use product but some hidden fees I've used turbo tax to file my taxes for free for the past decade. This year I sold some stocks and needed the $69 version. Totally fine. However, I did not see that by selecting the $69 version for my federal taxes, I'd be locked into an additional $39 to file my state returns. This was frustrating and sneaky in my opinion.
Date published: 2022-02-18
Rated 3 out of 5 by from Poor communication from TurboTax Stephen was great and did an awesome job. However, I started with a promotion that started in January and was told that I would be notified any time the price would increase before they would proceed. We continued to provide documents and proceed. When I finally asked about the price, I was notified that I had been upgraded to the highest tier program. Although I was never charged without my consent, I was not aware of this until the very end of the process and by then was already too invested to try a different option. I will likely use a different option next year.
Date published: 2022-02-18
Rated 5 out of 5 by from Excellent Excellent service personnel will recommended to all
Date published: 2022-02-18
Rated 5 out of 5 by from AWESOME SERVICE I NEED SOME LAST MINUTE HELP CLICKED ON HELP GOT CALL BACK WITHIN 10 MIN FROMTED HE WAS GREAT AND VERY HELPFUL
Date published: 2022-02-18
Rated 5 out of 5 by from YAY! Turbotax! It was great! The process was super easy and straight forward.
Date published: 2022-02-18
Rated 5 out of 5 by from Awesome and easy Easy to do. Step by step instructions. Highly recommend!
Date published: 2022-02-18
Rated 1 out of 5 by from It took me so many tries to get through my taxes. This was the worst turbo tax year, i had to restart so many times and many times it wouldn't even let me e-file. I hate turbo tax and at this point I think going to a professional might even be cheaper.
Date published: 2022-02-18
Rated 5 out of 5 by from Always the best experience! I have been using Turbo Tax for a few years now. It is so user friendly and they have explanations for categories you need clarification about. They are very thorough and get me the best refund possible. I highly recommend Turbo Tax.
Date published: 2022-02-18
Rated 4 out of 5 by from Great it was good the help was on point i will tell people about yall
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10980