TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from turbo is the best this was the best blessing i could ever ask for thank you
Date published: 2023-02-21
Rated 5 out of 5 by from I love Turbotax I didn't have a tax advisor but I think its a great idea to help others.
Date published: 2023-02-21
Rated 5 out of 5 by from Turbo Tax made filing my son's tax return fun! It was my teenage son's first year to file taxes. Turbo Tax made it easy and actually enjoyable to file the return. Great guidance and help!
Date published: 2023-02-21
Rated 3 out of 5 by from I should have done the work myself I have mentioned this in previous feedback. I opted to pay an expert because I decided that I didn't want to spend all the time looking up how to answer the harder questions. However, the expert ended up requiring me to "remain on the line" for 3 hours when I was only needed for 15-20 minutes of that time. If the agent wants to improve their service then they should review my file ahead of time, make note of what isn't available, use the chat to make simple requests, and then call me once they have spent their own time looking everything over. That would have cut down the amount of time I would have had to be on the phone to 15-20 minutes. If I had known ahead of time that I would be required to be on the phone for 3 hours, I would have taken the time to do it myself, and save myself a lot of money.
Date published: 2023-02-21
Rated 5 out of 5 by from Easy to use I am a first-time user and I love how easy this tax prep software is to use.
Date published: 2023-02-21
Rated 5 out of 5 by from I love Turbo Tax I have used turbo tax for the past 8 years now and I never have any issues!! Easy and simple to use! Very helpful
Date published: 2023-02-21
Rated 5 out of 5 by from Great Job I like the live help as we often run into problems that we don't understand. It's nice to know that they are here to assist us.
Date published: 2023-02-21
Rated 5 out of 5 by from turbotax makes it easy The feature of uploading the W-2 from your workplace just providing the employer`s ID number makes it so easy.
Date published: 2023-02-21
Rated 5 out of 5 by from For me I find this the easiest way to file my tax. Never a problem. I always feel confident when I have finished and submitted my taxes,
Date published: 2023-02-21
Rated 4 out of 5 by from State Filing Issues Overall, Turbotax is simple and easy to use. I have been using TT for the past 8 yrs. This was the first year I had an issue. When I tried to file/pay for the State return, the program would not allow me to log in. I ended up calling Customer Service. After many attempts and behind the scene actions taken by my rep, TT credited me the filing fee and I was able to proceed. My rep "Helen" was fabulous. Besides the long wait, she did everything she could.
Date published: 2023-02-21
All TurboTax® Offerings Reviews - Page 10979
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo is the best this was the best blessing i could ever ask for thank you
Date published: 2023-02-21
Rated 5 out of 5 by from I love Turbotax I didn't have a tax advisor but I think its a great idea to help others.
Date published: 2023-02-21
Rated 5 out of 5 by from Turbo Tax made filing my son's tax return fun! It was my teenage son's first year to file taxes. Turbo Tax made it easy and actually enjoyable to file the return. Great guidance and help!
Date published: 2023-02-21
Rated 3 out of 5 by from I should have done the work myself I have mentioned this in previous feedback. I opted to pay an expert because I decided that I didn't want to spend all the time looking up how to answer the harder questions. However, the expert ended up requiring me to "remain on the line" for 3 hours when I was only needed for 15-20 minutes of that time. If the agent wants to improve their service then they should review my file ahead of time, make note of what isn't available, use the chat to make simple requests, and then call me once they have spent their own time looking everything over. That would have cut down the amount of time I would have had to be on the phone to 15-20 minutes. If I had known ahead of time that I would be required to be on the phone for 3 hours, I would have taken the time to do it myself, and save myself a lot of money.
Date published: 2023-02-21
Rated 5 out of 5 by from Easy to use I am a first-time user and I love how easy this tax prep software is to use.
Date published: 2023-02-21
Rated 5 out of 5 by from I love Turbo Tax I have used turbo tax for the past 8 years now and I never have any issues!! Easy and simple to use! Very helpful
Date published: 2023-02-21
Rated 5 out of 5 by from Great Job I like the live help as we often run into problems that we don't understand. It's nice to know that they are here to assist us.
Date published: 2023-02-21
Rated 5 out of 5 by from turbotax makes it easy The feature of uploading the W-2 from your workplace just providing the employer`s ID number makes it so easy.
Date published: 2023-02-21
Rated 5 out of 5 by from For me I find this the easiest way to file my tax. Never a problem. I always feel confident when I have finished and submitted my taxes,
Date published: 2023-02-21
Rated 4 out of 5 by from State Filing Issues Overall, Turbotax is simple and easy to use. I have been using TT for the past 8 yrs. This was the first year I had an issue. When I tried to file/pay for the State return, the program would not allow me to log in. I ended up calling Customer Service. After many attempts and behind the scene actions taken by my rep, TT credited me the filing fee and I was able to proceed. My rep "Helen" was fabulous. Besides the long wait, she did everything she could.
Date published: 2023-02-21
All TurboTax® Offerings Reviews - Page 10979