TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281641 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Easy but sometimes not For the most part Turbotax goes out of its way to answer questions you have while initially entering information, and I do like that they are able to download information from many outside sources like ADP/Robinhood. However, when it comes time to review, if you answered a question in a way that requires more information, Turbotax does very little to point you in the right direction. I received Paid Family Leave last year and Turbotax did not give me great questions and ended up asking me for a Schedule C - which did not apply. I had to delete the entry altogether and reenter it according to instructions I found online from others with the same problem. I feel that this lack of help on the back end is an underhanded way to upsell their live help feature. When I'm already paying close to $150 for the base product there is no way I'm going to pay the extra $50 plus tax to answer one or two questions. I will give props to them this year for being up front about the $40 fee for paying for Turbotax through your federal return (I declined, as I usually do).
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome it is very easy to do. they can help you live if you need it.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use Very easy to use & this program shows all steps to follow.
Date published: 2021-02-27
Rated 5 out of 5 by from Great service He was patient and clear with everything he was explaining.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax is awesome! I have used Turbo tax for years. Wouldn't consider a different program. This one is so straight forward and easy to use.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is great TurboTax made it very easy for me to file and get everything back. Highly recommend it
Date published: 2021-02-27
Rated 5 out of 5 by from awesome Thank you, it was a very fast process and it was very easy
Date published: 2021-02-27
Rated 5 out of 5 by from fast and simple everything went smooth. checked and double checked to make sure there were no errors
Date published: 2021-02-27
Rated 5 out of 5 by from fast and easy This site is fast and easy, I will recommend to friends and family.
Date published: 2021-02-27
Rated 4 out of 5 by from Great product Liked the new format except for the ease of getting in and out of TurboTax as I worked on my return. I did not find a way to have an icon for TurboTax on my desktop and I wanted to be able to look at my tax return as I responded to the question sequence.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10955
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Easy but sometimes not For the most part Turbotax goes out of its way to answer questions you have while initially entering information, and I do like that they are able to download information from many outside sources like ADP/Robinhood. However, when it comes time to review, if you answered a question in a way that requires more information, Turbotax does very little to point you in the right direction. I received Paid Family Leave last year and Turbotax did not give me great questions and ended up asking me for a Schedule C - which did not apply. I had to delete the entry altogether and reenter it according to instructions I found online from others with the same problem. I feel that this lack of help on the back end is an underhanded way to upsell their live help feature. When I'm already paying close to $150 for the base product there is no way I'm going to pay the extra $50 plus tax to answer one or two questions. I will give props to them this year for being up front about the $40 fee for paying for Turbotax through your federal return (I declined, as I usually do).
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome it is very easy to do. they can help you live if you need it.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use Very easy to use & this program shows all steps to follow.
Date published: 2021-02-27
Rated 5 out of 5 by from Great service He was patient and clear with everything he was explaining.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax is awesome! I have used Turbo tax for years. Wouldn't consider a different program. This one is so straight forward and easy to use.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is great TurboTax made it very easy for me to file and get everything back. Highly recommend it
Date published: 2021-02-27
Rated 5 out of 5 by from awesome Thank you, it was a very fast process and it was very easy
Date published: 2021-02-27
Rated 5 out of 5 by from fast and simple everything went smooth. checked and double checked to make sure there were no errors
Date published: 2021-02-27
Rated 5 out of 5 by from fast and easy This site is fast and easy, I will recommend to friends and family.
Date published: 2021-02-27
Rated 4 out of 5 by from Great product Liked the new format except for the ease of getting in and out of TurboTax as I worked on my return. I did not find a way to have an icon for TurboTax on my desktop and I wanted to be able to look at my tax return as I responded to the question sequence.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10955