TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Very good I have used TT for years. This year just as I was about to file it..FAILED It was the captcha of all things! I had to go to my setting etc etc etc. Please, Let people know to do this before they are at the very last step. I felt frustrated and frightened. Use large print... Give instructions Before filing your pop up blocker must be enabled
Date published: 2022-02-18
Rated 5 out of 5 by from Awesome! Delisa help us understand what was need as a new married couple filling together.
Date published: 2022-02-18
Rated 3 out of 5 by from Not free anymore Well... it used to have an option to file federal taxes for free and only pay for state, which was fine. I paid for state. Now it charges for state and federal, $40 each, but the way it tells you in the beginning makes it sound like $40 total. Then it offers upgrades constantly, which is normal, but tries to trick you into upgrades that are difficult to go back and remove, like paying for the service from your tax return with an unmention extra $45 charge. As a single mom living below the poverty line, I would appreciate straightforward communication about the total that is going to be charged and an easy option to not only upgrade but downgrade the services you’re using. A base charge is fine. It’s understandable that the service is not free, and I’m happy to pay for the convenience of remembering my info from years past. I don’t enjoy feeling like I’m being tricked into using a more expensive service that I don’t need for my very basic filing. That being said, turbo tax is very user friendly and lays everything out in a fun easy format that I’ve always enjoyed. I love that it saves my info so there’s less typing for me each year. I just want to feel like I have more choices and they aren’t being made for me. I will review the other products available next year and may file free with other software, or for a small fee. Surely $80 per low income client at the lowest rate fee is excessive.
Date published: 2022-02-18
Rated 5 out of 5 by from It's the BEST way to file!! It's the BEST way to file!! I've used it for 2 or 3 years now and it is the BEST!! Easy to use and fast too!!
Date published: 2022-02-18
Rated 2 out of 5 by from not a free service long and drawn out over paid to use a free service sucked more out to pay out of return
Date published: 2022-02-18
Rated 5 out of 5 by from Easy experience. Simple inputs made life easy. Did not talk to anyone.
Date published: 2022-02-18
Rated 5 out of 5 by from Easy to use as always Turbotax is great. Always easy to use and help is there if needed.
Date published: 2022-02-18
Rated 5 out of 5 by from Great Live help was awesome! The whole experience was awesome!
Date published: 2022-02-18
Rated 5 out of 5 by from TurboTax live help to file I am terrible with names so I forgot the mans name but he was super helpful and helped me get through the issues I was having. 5/5
Date published: 2022-02-18
Rated 3 out of 5 by from tubo ok fast &.self -tutorial it worked well had chance to edit and return
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10939
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very good I have used TT for years. This year just as I was about to file it..FAILED It was the captcha of all things! I had to go to my setting etc etc etc. Please, Let people know to do this before they are at the very last step. I felt frustrated and frightened. Use large print... Give instructions Before filing your pop up blocker must be enabled
Date published: 2022-02-18
Rated 5 out of 5 by from Awesome! Delisa help us understand what was need as a new married couple filling together.
Date published: 2022-02-18
Rated 3 out of 5 by from Not free anymore Well... it used to have an option to file federal taxes for free and only pay for state, which was fine. I paid for state. Now it charges for state and federal, $40 each, but the way it tells you in the beginning makes it sound like $40 total. Then it offers upgrades constantly, which is normal, but tries to trick you into upgrades that are difficult to go back and remove, like paying for the service from your tax return with an unmention extra $45 charge. As a single mom living below the poverty line, I would appreciate straightforward communication about the total that is going to be charged and an easy option to not only upgrade but downgrade the services you’re using. A base charge is fine. It’s understandable that the service is not free, and I’m happy to pay for the convenience of remembering my info from years past. I don’t enjoy feeling like I’m being tricked into using a more expensive service that I don’t need for my very basic filing. That being said, turbo tax is very user friendly and lays everything out in a fun easy format that I’ve always enjoyed. I love that it saves my info so there’s less typing for me each year. I just want to feel like I have more choices and they aren’t being made for me. I will review the other products available next year and may file free with other software, or for a small fee. Surely $80 per low income client at the lowest rate fee is excessive.
Date published: 2022-02-18
Rated 5 out of 5 by from It's the BEST way to file!! It's the BEST way to file!! I've used it for 2 or 3 years now and it is the BEST!! Easy to use and fast too!!
Date published: 2022-02-18
Rated 2 out of 5 by from not a free service long and drawn out over paid to use a free service sucked more out to pay out of return
Date published: 2022-02-18
Rated 5 out of 5 by from Easy experience. Simple inputs made life easy. Did not talk to anyone.
Date published: 2022-02-18
Rated 5 out of 5 by from Easy to use as always Turbotax is great. Always easy to use and help is there if needed.
Date published: 2022-02-18
Rated 5 out of 5 by from Great Live help was awesome! The whole experience was awesome!
Date published: 2022-02-18
Rated 5 out of 5 by from TurboTax live help to file I am terrible with names so I forgot the mans name but he was super helpful and helped me get through the issues I was having. 5/5
Date published: 2022-02-18
Rated 3 out of 5 by from tubo ok fast &.self -tutorial it worked well had chance to edit and return
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10939