TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Most everything was easy to use. It works very well and the Expert Chat was always there to help if needed.
Date published: 2023-02-21
Rated 3 out of 5 by from USually Not a HItch but this time For some reason the program would not accept the business activity code and thus we could not e-file this year. We had been spoiled. It added more time to the filing cycle. I hope Turbo Tax fixes this for next year.
Date published: 2023-02-21
Rated 5 out of 5 by from GIVE KIM D. A RAISE Kim D. was an excellent agent and knows what he is talking about I had several questions and he responded accordingly and professional. With personal like this I will sure keep on using turbo tax
Date published: 2023-02-21
Rated 5 out of 5 by from Easy-to-use Been a customer for 5 years. It's easy and quick and that's why I will continue to use TurboTax.
Date published: 2023-02-21
Rated 4 out of 5 by from Turbo tax is good, but cost I thought was high. The format seemed to be repetitive. The cost was too high for advising me to take my standard deductions.
Date published: 2023-02-21
Rated 5 out of 5 by from Turbotax is super helpful! I loved having the live help to do my taxes! It's my first year doing them myself and the people that helped were Amazing!
Date published: 2023-02-21
Rated 5 out of 5 by from Tax Expert Cassandra helped me so much and I really appreciate her. She made this whole experience so pleasant and stress free.
Date published: 2023-02-21
Rated 4 out of 5 by from Turbotax Live expert couldn't help me with my tax return question about my solar panel credit.
Date published: 2023-02-21
Rated 2 out of 5 by from more difficult to use each year I am a retired CPA and know how to prepare my tax returns. It seems with each year and update, the Turbo Tax products more annoying to use. From repeatedly having to go through the same screens/questions to get to where I need to enter info to things that don't carry over exactly correct, input methods that change from year to the next, and so on. For example, I have reported a 1031 exchange on form 8824 for 3 of the past 4 years. For 2022 the input was different and was difficult to get the software to report the exchange without also reporting the full gain on the sale. I could have paid for the live support feature, but I have not found Intuit's help service to be helpful in previous situations.
Date published: 2023-02-21
Rated 5 out of 5 by from Turbo Tax is fast and efficient! The website was very easy and helpful, told me info needed, and where to find it. Live Chat Help was very helpful.
Date published: 2023-02-21
All TurboTax® Offerings Reviews - Page 10930
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Most everything was easy to use. It works very well and the Expert Chat was always there to help if needed.
Date published: 2023-02-21
Rated 3 out of 5 by from USually Not a HItch but this time For some reason the program would not accept the business activity code and thus we could not e-file this year. We had been spoiled. It added more time to the filing cycle. I hope Turbo Tax fixes this for next year.
Date published: 2023-02-21
Rated 5 out of 5 by from GIVE KIM D. A RAISE Kim D. was an excellent agent and knows what he is talking about I had several questions and he responded accordingly and professional. With personal like this I will sure keep on using turbo tax
Date published: 2023-02-21
Rated 5 out of 5 by from Easy-to-use Been a customer for 5 years. It's easy and quick and that's why I will continue to use TurboTax.
Date published: 2023-02-21
Rated 4 out of 5 by from Turbo tax is good, but cost I thought was high. The format seemed to be repetitive. The cost was too high for advising me to take my standard deductions.
Date published: 2023-02-21
Rated 5 out of 5 by from Turbotax is super helpful! I loved having the live help to do my taxes! It's my first year doing them myself and the people that helped were Amazing!
Date published: 2023-02-21
Rated 5 out of 5 by from Tax Expert Cassandra helped me so much and I really appreciate her. She made this whole experience so pleasant and stress free.
Date published: 2023-02-21
Rated 4 out of 5 by from Turbotax Live expert couldn't help me with my tax return question about my solar panel credit.
Date published: 2023-02-21
Rated 2 out of 5 by from more difficult to use each year I am a retired CPA and know how to prepare my tax returns. It seems with each year and update, the Turbo Tax products more annoying to use. From repeatedly having to go through the same screens/questions to get to where I need to enter info to things that don't carry over exactly correct, input methods that change from year to the next, and so on. For example, I have reported a 1031 exchange on form 8824 for 3 of the past 4 years. For 2022 the input was different and was difficult to get the software to report the exchange without also reporting the full gain on the sale. I could have paid for the live support feature, but I have not found Intuit's help service to be helpful in previous situations.
Date published: 2023-02-21
Rated 5 out of 5 by from Turbo Tax is fast and efficient! The website was very easy and helpful, told me info needed, and where to find it. Live Chat Help was very helpful.
Date published: 2023-02-21
All TurboTax® Offerings Reviews - Page 10930