TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Helpful Advice from Real Experts My tax situation is fairly complicated due to nuanced circumstances, but the expert provided through TurboTax Live was highly experienced and helpful in discussing the right path forward. I didn't think I'd be able to handle my own return this year, but he was able to help me through the tricky pieces very efficiently.
Date published: 2022-03-24
Rated 5 out of 5 by from Easy Taxes I like how easy TurboTax is to use! It made the process as about as simplified as it can be, and I had no problems getting everything in!
Date published: 2022-03-24
Rated 3 out of 5 by from fidelity import 1099 errors , 2 years in a row why have an import option if it finds errors when boxes or columns are left blank. For a second year i just deleted it all and did the summary.
Date published: 2022-03-24
Rated 5 out of 5 by from Easy way to go for the right way I have been using TurboTax for years. Never had issue! I just need to answer the questions from my best understanding, then all done!
Date published: 2022-03-24
Rated 5 out of 5 by from Awesome Easy to navigate and use. I will continue to use Turbotax to file my returns.
Date published: 2022-03-24
Rated 5 out of 5 by from Easy to use and fast Turbotax has been my tax people for 8 years and counting. Very easy to use as 8 years ago I had no idea what I was doing but managed to file with Turbotaxes help.
Date published: 2022-03-24
Rated 5 out of 5 by from turbotax is awesome Turbo is good and recommended. It's free.............................
Date published: 2022-03-24
Rated 4 out of 5 by from great tool agent were so helpful, i do appreciate your patience and knowledge.
Date published: 2022-03-24
Rated 3 out of 5 by from Loosing my returns Turbo Tax is a good user-friendly interview format, but sadly I might have to switch from turbo tax. I have used turbo tax CD desk top version for at least 15 years, but I just realized that my entire 2018 tax return (that was e-filed on time in 2018) is empty (none of my data shows when I click the 2018 TT icon like it does for the other years). This is the third time this has happened to me despite being so careful at saving my returns during and at the end of the process. Last year I had to recreate 2016 federal and state tax returns to answer an inquiry notice from the state department of revenue. The year before that, in 2019, I had to recreate the 2017 federal and state tax returns to respond to a state tax inquiry. In 2017, my completed 2017 return just needed to be reviewed and e-filed. I saved it, and when I returned to the program and clicked the OK button to allow TT updates ( I didn't have a choice but to click ok) the return opened up and my return was gone. It prompted me to start a new one from scratch. Today while I was on the phone with a TT rep, I discovered that my 2018 return was gone and the program prompted me to start a new one as if I hadn't already filed it back in 2018. Fortunately, for 2016 and 2017, I still had the CD software (purchased from the store) and hard copies of the returns so, I was able to recreate them. I still don't fully understand what is happening. I will be searching my hard drive to see if I can find a saved PDF of the saved returns, but that will take some time. The Turbo Tax rep I spoke with today and all the reps I have talked to this year have been very helpful and courteous. I am using the free promotional TT basic live service that ends March 30, 2022. I am having a tough time keeping my returns. I would hate to have to switch, but I am concerned that my returns will keep disappearing. If you are wondering, I can find the PDF files for the other tax years that were saved on this computer including the ones I recreated for 2016 and 2017. This all has been a very "taxing" experience. Pun intended!!
Date published: 2022-03-24
Rated 4 out of 5 by from Used turbo tax for years Never sure of a few of the corrections, but by using "Help" able to figure it out.
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 10924
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Helpful Advice from Real Experts My tax situation is fairly complicated due to nuanced circumstances, but the expert provided through TurboTax Live was highly experienced and helpful in discussing the right path forward. I didn't think I'd be able to handle my own return this year, but he was able to help me through the tricky pieces very efficiently.
Date published: 2022-03-24
Rated 5 out of 5 by from Easy Taxes I like how easy TurboTax is to use! It made the process as about as simplified as it can be, and I had no problems getting everything in!
Date published: 2022-03-24
Rated 3 out of 5 by from fidelity import 1099 errors , 2 years in a row why have an import option if it finds errors when boxes or columns are left blank. For a second year i just deleted it all and did the summary.
Date published: 2022-03-24
Rated 5 out of 5 by from Easy way to go for the right way I have been using TurboTax for years. Never had issue! I just need to answer the questions from my best understanding, then all done!
Date published: 2022-03-24
Rated 5 out of 5 by from Awesome Easy to navigate and use. I will continue to use Turbotax to file my returns.
Date published: 2022-03-24
Rated 5 out of 5 by from Easy to use and fast Turbotax has been my tax people for 8 years and counting. Very easy to use as 8 years ago I had no idea what I was doing but managed to file with Turbotaxes help.
Date published: 2022-03-24
Rated 5 out of 5 by from turbotax is awesome Turbo is good and recommended. It's free.............................
Date published: 2022-03-24
Rated 4 out of 5 by from great tool agent were so helpful, i do appreciate your patience and knowledge.
Date published: 2022-03-24
Rated 3 out of 5 by from Loosing my returns Turbo Tax is a good user-friendly interview format, but sadly I might have to switch from turbo tax. I have used turbo tax CD desk top version for at least 15 years, but I just realized that my entire 2018 tax return (that was e-filed on time in 2018) is empty (none of my data shows when I click the 2018 TT icon like it does for the other years). This is the third time this has happened to me despite being so careful at saving my returns during and at the end of the process. Last year I had to recreate 2016 federal and state tax returns to answer an inquiry notice from the state department of revenue. The year before that, in 2019, I had to recreate the 2017 federal and state tax returns to respond to a state tax inquiry. In 2017, my completed 2017 return just needed to be reviewed and e-filed. I saved it, and when I returned to the program and clicked the OK button to allow TT updates ( I didn't have a choice but to click ok) the return opened up and my return was gone. It prompted me to start a new one from scratch. Today while I was on the phone with a TT rep, I discovered that my 2018 return was gone and the program prompted me to start a new one as if I hadn't already filed it back in 2018. Fortunately, for 2016 and 2017, I still had the CD software (purchased from the store) and hard copies of the returns so, I was able to recreate them. I still don't fully understand what is happening. I will be searching my hard drive to see if I can find a saved PDF of the saved returns, but that will take some time. The Turbo Tax rep I spoke with today and all the reps I have talked to this year have been very helpful and courteous. I am using the free promotional TT basic live service that ends March 30, 2022. I am having a tough time keeping my returns. I would hate to have to switch, but I am concerned that my returns will keep disappearing. If you are wondering, I can find the PDF files for the other tax years that were saved on this computer including the ones I recreated for 2016 and 2017. This all has been a very "taxing" experience. Pun intended!!
Date published: 2022-03-24
Rated 4 out of 5 by from Used turbo tax for years Never sure of a few of the corrections, but by using "Help" able to figure it out.
Date published: 2022-03-24
All TurboTax® Offerings Reviews - Page 10924