TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from There are too many bugs I had issues entering my home mortgage interest rate. I kept getting an error and they said they had no estimated date to fix it so i had to go around it. I'm not impressed with this especially without how much money i am paying to file my taxes.
Date published: 2021-02-27
Rated 1 out of 5 by from Coding NOT tested prior to 2020 Tax Returns We have used TurboTax for several years & never had issues. But this year was a nightmare. There is a question regarding 1099 income that says "You may be eligible to defer taxes. If you don't want to defer, skip this section." If you skip it, you will get a detail to review when trying to file. The assistants that I spent 2 hours on the phone with could not resolve this issue. I had to first do a clear and start over, which is a pain in the butt. Then they told me, just continue & don't worry about it. Yeah, that doesn't work because you are FORCED to resolve the error before filing. So, let me help you TurboTax- DO NOT SKIP THAT SECTION. Enter the income for the date range & then tell it you want to defer "$0". I repeat, DO NOT SKIP THE SECTION!
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is great Turbo Tax is real easy to use the tax Experts are real friendly and helpful Claudette was friendly and informative. the software was great in double check and advising my next step.
Date published: 2021-02-27
Rated 5 out of 5 by from Very Good Service Turbo Tax was very easy to use at a fraction of the cost of our CPA firm. Since retirement our taxes have become a little less complicated but still had a number of issues. We are very confident that software produced very accurate returns.
Date published: 2021-02-27
Rated 5 out of 5 by from Every person I spoke with was awesome and patient. I am an older individual and do not understand computers very well. They were so patient with me while helping me navigate. Before I spoke with them I was ready to cry. Now I am smiling ear to ear.
Date published: 2021-02-27
Rated 5 out of 5 by from I have been using Turbo Tax for Years I never have any issues with turbo tax and like its intuitive style. I can always find what I am look for.
Date published: 2021-02-27
Rated 5 out of 5 by from Jennifer is the best! I really enjoyed my TurboTax experience with Jennifer. She was incredibly knowledgeable, helpful, and patient with me as it was my first time filing. I would recommend both her and TurboTax to anyone looking to file.
Date published: 2021-02-27
Rated 5 out of 5 by from It was great It went great. I had no problems with my taxes with Turbo tax. Going on the 4th year with them
Date published: 2021-02-27
Rated 3 out of 5 by from 2020 use I traditionally like Turbotax a lot, but this year the system seemed to have a few more glitches, deleted fields wouldn't remove, instead of the back button returning you to a previous screen it was returning it several screens back. Also under the review field it showed error messages that weren't relatable to the issue it was finding or directing you to perform any corrective action.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use! Awesome Experience! User friendly and so easy to follow the step-by-step guidance. Chat was available for questions that I didn't understand.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10920
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from There are too many bugs I had issues entering my home mortgage interest rate. I kept getting an error and they said they had no estimated date to fix it so i had to go around it. I'm not impressed with this especially without how much money i am paying to file my taxes.
Date published: 2021-02-27
Rated 1 out of 5 by from Coding NOT tested prior to 2020 Tax Returns We have used TurboTax for several years & never had issues. But this year was a nightmare. There is a question regarding 1099 income that says "You may be eligible to defer taxes. If you don't want to defer, skip this section." If you skip it, you will get a detail to review when trying to file. The assistants that I spent 2 hours on the phone with could not resolve this issue. I had to first do a clear and start over, which is a pain in the butt. Then they told me, just continue & don't worry about it. Yeah, that doesn't work because you are FORCED to resolve the error before filing. So, let me help you TurboTax- DO NOT SKIP THAT SECTION. Enter the income for the date range & then tell it you want to defer "$0". I repeat, DO NOT SKIP THE SECTION!
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is great Turbo Tax is real easy to use the tax Experts are real friendly and helpful Claudette was friendly and informative. the software was great in double check and advising my next step.
Date published: 2021-02-27
Rated 5 out of 5 by from Very Good Service Turbo Tax was very easy to use at a fraction of the cost of our CPA firm. Since retirement our taxes have become a little less complicated but still had a number of issues. We are very confident that software produced very accurate returns.
Date published: 2021-02-27
Rated 5 out of 5 by from Every person I spoke with was awesome and patient. I am an older individual and do not understand computers very well. They were so patient with me while helping me navigate. Before I spoke with them I was ready to cry. Now I am smiling ear to ear.
Date published: 2021-02-27
Rated 5 out of 5 by from I have been using Turbo Tax for Years I never have any issues with turbo tax and like its intuitive style. I can always find what I am look for.
Date published: 2021-02-27
Rated 5 out of 5 by from Jennifer is the best! I really enjoyed my TurboTax experience with Jennifer. She was incredibly knowledgeable, helpful, and patient with me as it was my first time filing. I would recommend both her and TurboTax to anyone looking to file.
Date published: 2021-02-27
Rated 5 out of 5 by from It was great It went great. I had no problems with my taxes with Turbo tax. Going on the 4th year with them
Date published: 2021-02-27
Rated 3 out of 5 by from 2020 use I traditionally like Turbotax a lot, but this year the system seemed to have a few more glitches, deleted fields wouldn't remove, instead of the back button returning you to a previous screen it was returning it several screens back. Also under the review field it showed error messages that weren't relatable to the issue it was finding or directing you to perform any corrective action.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use! Awesome Experience! User friendly and so easy to follow the step-by-step guidance. Chat was available for questions that I didn't understand.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10920