TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from MORE CONFUSING THAN EVER If Turbo Tax is able to go into my financial institutions, why are they still asking me to fill out information? I had no idea what turbo tax was asking me. Explanations were not satisfactory. Descriptions were not satisfactory.
Date published: 2021-02-27
Rated 4 out of 5 by from 2020 Tax confusions This tax season was a bit more confusing that usual. With Pandemic grants, and stimulus checks, it was a bit difficult to determine what was or was not taxable. Additionally I reached the magic age where I was required to take a minimum distribution but the Tax Relief act exempted us from that BUT not all documentation was updated to reflect that.
Date published: 2021-02-27
Rated 5 out of 5 by from First Time User Success! As a first time user with W2 & 1099 income as well as itemized deductions, TurboTax walked me step by step through each section & provided multiple Tips, Additional Info., Explanations, & Suggestions that made me feel comfortable with filing & not using my usual CPA. The product is extremely user friendly with multiple checks & balances. I loved how a running total of Refund/Amount Owed was shown at the top so I could track how deductions affected my return. I will definitely be using it again next year.
Date published: 2021-02-27
Rated 1 out of 5 by from Very disappointed this year This year I have nothing but disappointment with turbotax. I went through the motions of inputting all my data. I upgraded to the $30 level first. Then went to e-file and it was giving me an error. I spent a week trying different things then tried the LIVE CHAT. I spent 2hrs on live chat, spent an additional $110 since the CPA said that was the roadblock...wrong version. And of course, same error. Ultimately I was told I can't e-file and would have to file by mail. He through me a $50 refund and said see ya. Not happy with my experience.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is awesome Annett is amazing! I really appreciate her excellent , wonderful and informative level of professionalism!! She personified great patience, grace, and knowledge. Thank you once again!!!
Date published: 2021-02-27
Rated 5 out of 5 by from Great and easy to use This is a great system and easy to use. Looking forward to next year!
Date published: 2021-02-27
Rated 5 out of 5 by from Good software easy to use and quick. Good guides along the way in answering questions.
Date published: 2021-02-27
Rated 5 out of 5 by from Outstanding Customer Service Representative Ms. Karlisha was very courteous and professional. We will recommended requesting her by name for assistance to friends/associates. Thanks for the support!
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax was a great help TurboTax live expert helped me navigate around one issue with my 1099-DIV entries.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy! Love how you can retrieve all my past tax info. Easy
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10916
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from MORE CONFUSING THAN EVER If Turbo Tax is able to go into my financial institutions, why are they still asking me to fill out information? I had no idea what turbo tax was asking me. Explanations were not satisfactory. Descriptions were not satisfactory.
Date published: 2021-02-27
Rated 4 out of 5 by from 2020 Tax confusions This tax season was a bit more confusing that usual. With Pandemic grants, and stimulus checks, it was a bit difficult to determine what was or was not taxable. Additionally I reached the magic age where I was required to take a minimum distribution but the Tax Relief act exempted us from that BUT not all documentation was updated to reflect that.
Date published: 2021-02-27
Rated 5 out of 5 by from First Time User Success! As a first time user with W2 & 1099 income as well as itemized deductions, TurboTax walked me step by step through each section & provided multiple Tips, Additional Info., Explanations, & Suggestions that made me feel comfortable with filing & not using my usual CPA. The product is extremely user friendly with multiple checks & balances. I loved how a running total of Refund/Amount Owed was shown at the top so I could track how deductions affected my return. I will definitely be using it again next year.
Date published: 2021-02-27
Rated 1 out of 5 by from Very disappointed this year This year I have nothing but disappointment with turbotax. I went through the motions of inputting all my data. I upgraded to the $30 level first. Then went to e-file and it was giving me an error. I spent a week trying different things then tried the LIVE CHAT. I spent 2hrs on live chat, spent an additional $110 since the CPA said that was the roadblock...wrong version. And of course, same error. Ultimately I was told I can't e-file and would have to file by mail. He through me a $50 refund and said see ya. Not happy with my experience.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is awesome Annett is amazing! I really appreciate her excellent , wonderful and informative level of professionalism!! She personified great patience, grace, and knowledge. Thank you once again!!!
Date published: 2021-02-27
Rated 5 out of 5 by from Great and easy to use This is a great system and easy to use. Looking forward to next year!
Date published: 2021-02-27
Rated 5 out of 5 by from Good software easy to use and quick. Good guides along the way in answering questions.
Date published: 2021-02-27
Rated 5 out of 5 by from Outstanding Customer Service Representative Ms. Karlisha was very courteous and professional. We will recommended requesting her by name for assistance to friends/associates. Thanks for the support!
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax was a great help TurboTax live expert helped me navigate around one issue with my 1099-DIV entries.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy! Love how you can retrieve all my past tax info. Easy
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10916