TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from this is awesome i never problem with my taxes with turbo tax. this is awesome.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo tax is quick and easy Very good experience. Easy to understand and quick to get through.
Date published: 2022-02-18
Rated 1 out of 5 by from not really many choices unless you have a very simple tax situation where you can efile directly with the irs all these tax software companys are going to try and find ways to take every penny you have for themselves. they are not looking out for you they are offer a service and over charging for it is. if i had the money i would go to an a accountant but alas i do not right now and have to use tax software services to prepare my paperwork.
Date published: 2022-02-18
Rated 3 out of 5 by from good for 7 years It has been good for 7 years but hours on the telephone last 2 years with probelms.The agents were helpful but too long to resolve issues. I was given a code for free turbo this year because of days of problems last year but the code would not work .Given another code it didn't work either. I have had to pay and apply for a refund which is not guaranteed yet I spent 3 hours with different agents and it was not resolved. I do not find the chat online helpful the live person on the telephone is much better
Date published: 2022-02-18
Rated 5 out of 5 by from Makes Filing Easy We've used Turbo Tax for a few years & like that it is easy & transfers information from year to year. I've only needed to ask for help a couple times & that went well.
Date published: 2022-02-18
Rated 5 out of 5 by from TurboTax is a simple, easy tool to file taxes Using TurboTax was extremely easy... the ability to stop/start is great.... explanations are easy and understandable
Date published: 2022-02-18
Rated 3 out of 5 by from TurboTax is OK - but annoying I've used TurboTax for several years. This was the most annoying for two reasons. I don't like reminders every time I log on to upgrade and when I returned to a form it went back many screens to questions I had already answered. Because I've been filing with a standard deduction for the last few years, I can probably do my taxes myself. If these annoyances continue I will do that.
Date published: 2022-02-18
Rated 5 out of 5 by from It works great! Very easy to use and getting your money back is really fast. All in all a great experiance
Date published: 2022-02-18
Rated 5 out of 5 by from Amazing! It was fast and easy! It walked me throughout everything.
Date published: 2022-02-18
Rated 1 out of 5 by from Worst Turbotax experience ever!!! Turbotax forced me to file my wife's inheritance income as self employed business income!! She got a check in the mail and a 1099 Misc... it is not a business, it has no business name, it has no address, it paid out no 1099's, it had no costs, etc., etc.!!!!! The questions did not apply. There were no appropriate boxes to check to get out of this ... like is this a business?!!! I wasted many hours trying to untangle this mess to no avail. I spent three phone calls with Turbotax Experts who were all very knowledgeable and helpful but they could not figure out how to correct this mess. The last one , Kirk, was particularly helpful. He spent a lot of time trying to come up with a solution, but he finally conceded that I was just going to have to play along with this Turbotax charade My words not his). Now I have a return which is not factual, with incorrect entries and misrepresentations. If I get audited I cannot substantiate or explain these entries. I have had many years of trouble free experience with Turbotax until this year.
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10916
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from this is awesome i never problem with my taxes with turbo tax. this is awesome.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo tax is quick and easy Very good experience. Easy to understand and quick to get through.
Date published: 2022-02-18
Rated 1 out of 5 by from not really many choices unless you have a very simple tax situation where you can efile directly with the irs all these tax software companys are going to try and find ways to take every penny you have for themselves. they are not looking out for you they are offer a service and over charging for it is. if i had the money i would go to an a accountant but alas i do not right now and have to use tax software services to prepare my paperwork.
Date published: 2022-02-18
Rated 3 out of 5 by from good for 7 years It has been good for 7 years but hours on the telephone last 2 years with probelms.The agents were helpful but too long to resolve issues. I was given a code for free turbo this year because of days of problems last year but the code would not work .Given another code it didn't work either. I have had to pay and apply for a refund which is not guaranteed yet I spent 3 hours with different agents and it was not resolved. I do not find the chat online helpful the live person on the telephone is much better
Date published: 2022-02-18
Rated 5 out of 5 by from Makes Filing Easy We've used Turbo Tax for a few years & like that it is easy & transfers information from year to year. I've only needed to ask for help a couple times & that went well.
Date published: 2022-02-18
Rated 5 out of 5 by from TurboTax is a simple, easy tool to file taxes Using TurboTax was extremely easy... the ability to stop/start is great.... explanations are easy and understandable
Date published: 2022-02-18
Rated 3 out of 5 by from TurboTax is OK - but annoying I've used TurboTax for several years. This was the most annoying for two reasons. I don't like reminders every time I log on to upgrade and when I returned to a form it went back many screens to questions I had already answered. Because I've been filing with a standard deduction for the last few years, I can probably do my taxes myself. If these annoyances continue I will do that.
Date published: 2022-02-18
Rated 5 out of 5 by from It works great! Very easy to use and getting your money back is really fast. All in all a great experiance
Date published: 2022-02-18
Rated 5 out of 5 by from Amazing! It was fast and easy! It walked me throughout everything.
Date published: 2022-02-18
Rated 1 out of 5 by from Worst Turbotax experience ever!!! Turbotax forced me to file my wife's inheritance income as self employed business income!! She got a check in the mail and a 1099 Misc... it is not a business, it has no business name, it has no address, it paid out no 1099's, it had no costs, etc., etc.!!!!! The questions did not apply. There were no appropriate boxes to check to get out of this ... like is this a business?!!! I wasted many hours trying to untangle this mess to no avail. I spent three phone calls with Turbotax Experts who were all very knowledgeable and helpful but they could not figure out how to correct this mess. The last one , Kirk, was particularly helpful. He spent a lot of time trying to come up with a solution, but he finally conceded that I was just going to have to play along with this Turbotax charade My words not his). Now I have a return which is not factual, with incorrect entries and misrepresentations. If I get audited I cannot substantiate or explain these entries. I have had many years of trouble free experience with Turbotax until this year.
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10916