TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax Got Me Money! TurboTax simplified taxes as much as they could and has made it possible to adult responsibly on our own!
Date published: 2022-03-02
Rated 4 out of 5 by from Good Using for many years Good except need to revisit medical for it to show on State Return
Date published: 2022-03-02
Rated 4 out of 5 by from Turbo Tax was good Overall my experience was really good. It was done in a timely manner.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax is quick and efficient Turbo Tax has been my go-to for tax prep for the past 7 years. They are thorough, quick and painless with it comes to crunching the numbers. Highly recommend!
Date published: 2022-03-02
Rated 5 out of 5 by from Works great - one issue... Only issue I ran into was when I was ready to e-file both federal and state returns, TT would not transmit the federal because NC was not ready to accept e-filings until Feb 28th. I had to go back in the menu to change the state to print instead of e-file. This allowed the federal to transmit. This solution was not in the troubleshooting help window.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax is so easy to use! TurboTax makes filing so easy, and you can do it in the comfort of your own home!
Date published: 2022-03-02
Rated 1 out of 5 by from Bad Assignment of Taxes I have been using turbotax since I was 18 years old and I'm currently 30. This was my first year of using the full live service since I had many life changing events in 2021. I was upset on how my case was re-assigned a total of 3 times. My first tax expert started working on my taxes and then got a promotion so my case was placed into limbo waiting for re-assignment. After a week of no response and her name still assigned to my case I called up and apparently turbotax forgot I even existed and had to find someone else to do my taxes. After a couple more days my taxes were re-assigned to someone else who started to ask me the same questions and request the same documents that were provided to the first person all over again. After about 2 days I get a message that this person was not qualified to do NY taxes and it will be re-assigned once again. Finally the last person was good but again I had to answer many basic questions and provide documents that I have already provided twice before. I would assume that due to this I would see some sort of discount during the checkout process for the poor multiple re-assignments of my taxes but nope instead it was full charge for something that was not full service. I ended up paying it just to get my taxes over with but I think next year I'm going to be researching another service provider.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo tax great Great ! Awesome ! Thank you for turbo tax. They do a great job.
Date published: 2022-03-02
Rated 5 out of 5 by from Amazing Very simple and easy to complete. Helpful when needed
Date published: 2022-03-02
Rated 5 out of 5 by from Love it This was my first experience filing my own taxes and it was such a smooth process. I was so worried it would be difficult and confusing but it wasn't at all.
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 10909
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Got Me Money! TurboTax simplified taxes as much as they could and has made it possible to adult responsibly on our own!
Date published: 2022-03-02
Rated 4 out of 5 by from Good Using for many years Good except need to revisit medical for it to show on State Return
Date published: 2022-03-02
Rated 4 out of 5 by from Turbo Tax was good Overall my experience was really good. It was done in a timely manner.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax is quick and efficient Turbo Tax has been my go-to for tax prep for the past 7 years. They are thorough, quick and painless with it comes to crunching the numbers. Highly recommend!
Date published: 2022-03-02
Rated 5 out of 5 by from Works great - one issue... Only issue I ran into was when I was ready to e-file both federal and state returns, TT would not transmit the federal because NC was not ready to accept e-filings until Feb 28th. I had to go back in the menu to change the state to print instead of e-file. This allowed the federal to transmit. This solution was not in the troubleshooting help window.
Date published: 2022-03-02
Rated 5 out of 5 by from TurboTax is so easy to use! TurboTax makes filing so easy, and you can do it in the comfort of your own home!
Date published: 2022-03-02
Rated 1 out of 5 by from Bad Assignment of Taxes I have been using turbotax since I was 18 years old and I'm currently 30. This was my first year of using the full live service since I had many life changing events in 2021. I was upset on how my case was re-assigned a total of 3 times. My first tax expert started working on my taxes and then got a promotion so my case was placed into limbo waiting for re-assignment. After a week of no response and her name still assigned to my case I called up and apparently turbotax forgot I even existed and had to find someone else to do my taxes. After a couple more days my taxes were re-assigned to someone else who started to ask me the same questions and request the same documents that were provided to the first person all over again. After about 2 days I get a message that this person was not qualified to do NY taxes and it will be re-assigned once again. Finally the last person was good but again I had to answer many basic questions and provide documents that I have already provided twice before. I would assume that due to this I would see some sort of discount during the checkout process for the poor multiple re-assignments of my taxes but nope instead it was full charge for something that was not full service. I ended up paying it just to get my taxes over with but I think next year I'm going to be researching another service provider.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo tax great Great ! Awesome ! Thank you for turbo tax. They do a great job.
Date published: 2022-03-02
Rated 5 out of 5 by from Amazing Very simple and easy to complete. Helpful when needed
Date published: 2022-03-02
Rated 5 out of 5 by from Love it This was my first experience filing my own taxes and it was such a smooth process. I was so worried it would be difficult and confusing but it wasn't at all.
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 10909