TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from turbo tax is awesome satisfied with the service they have provided and happy
Date published: 2023-02-08
Rated 3 out of 5 by from TOO EXPENSIVE AND UNNECESSARY FEES Its ok but to discount then charge a $ 39 fee just to take the $ 89 processing fee out of the refund is too much . I will be looking at other options next year.
Date published: 2023-02-08
Rated 5 out of 5 by from Best Online Tax Program Turbo Tax is so user friendly. It makes filing your own taxes easy and I feel confident they were done correctly.
Date published: 2023-02-08
Rated 5 out of 5 by from Turbo Tax is Awesome Very user friendly and helpful. Highly reccomended
Date published: 2023-02-08
Rated 5 out of 5 by from I really enjoy TurboTax The live chat was really helpful. I always dread taxes and then I am always reminded of how great and easy turbo tax makes it for me.
Date published: 2023-02-08
Rated 5 out of 5 by from Turbo Tax is excellent We have used Turbo Tax for many years and always feel we are getting the best service. It is great how they walk you through all the forms and ask questions along the way. Love that they have a very helpful help site that totally helps me understand items I may question. Love that they double check, and I can also go back and forth throughout the form at any time, also log off and come back to where I left off if I want.
Date published: 2023-02-08
Rated 1 out of 5 by from Do not waste your time or money Worst experience EVER and I used to be a tax preparer, so it's definitely not user error. I paid for the Basic package (to file up to 5 returns, because I have 5 returns to file for family). So I paid the $42.40 total and started on my first return. Completed it in minutes and went to add state...another $42.20 (one state, and my son had a simple return, Single, no dependents and one W2) so I paid the second $42.20 and tried to file his state NUMEROUS times and they wanted me to pay to file his state return AGAIN. I could not use the state file that I paid for!!! I spent TWO hours on the phone with their useless customer service and at the end, I was so angry that I just wanted an email address to send my proof of purchase to for a refund...and they couldn't even provide me with that!!
Date published: 2023-02-08
Rated 5 out of 5 by from Awesome to use so simple Been using this for 3 yrs love it easy fast simple will continue to use for a long time
Date published: 2023-02-08
Rated 5 out of 5 by from turbo tax is awessome it was great learned a lot and mybe i can do my own taxes next year
Date published: 2023-02-08
Rated 5 out of 5 by from TurboTax is worth it! Loved my online experience. I called to file taxes with an expert and was done the same day in less than 2 hours. So fast and everyone is so friendly on the phone.
Date published: 2023-02-08
All TurboTax® Offerings Reviews - Page 10906
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo tax is awesome satisfied with the service they have provided and happy
Date published: 2023-02-08
Rated 3 out of 5 by from TOO EXPENSIVE AND UNNECESSARY FEES Its ok but to discount then charge a $ 39 fee just to take the $ 89 processing fee out of the refund is too much . I will be looking at other options next year.
Date published: 2023-02-08
Rated 5 out of 5 by from Best Online Tax Program Turbo Tax is so user friendly. It makes filing your own taxes easy and I feel confident they were done correctly.
Date published: 2023-02-08
Rated 5 out of 5 by from Turbo Tax is Awesome Very user friendly and helpful. Highly reccomended
Date published: 2023-02-08
Rated 5 out of 5 by from I really enjoy TurboTax The live chat was really helpful. I always dread taxes and then I am always reminded of how great and easy turbo tax makes it for me.
Date published: 2023-02-08
Rated 5 out of 5 by from Turbo Tax is excellent We have used Turbo Tax for many years and always feel we are getting the best service. It is great how they walk you through all the forms and ask questions along the way. Love that they have a very helpful help site that totally helps me understand items I may question. Love that they double check, and I can also go back and forth throughout the form at any time, also log off and come back to where I left off if I want.
Date published: 2023-02-08
Rated 1 out of 5 by from Do not waste your time or money Worst experience EVER and I used to be a tax preparer, so it's definitely not user error. I paid for the Basic package (to file up to 5 returns, because I have 5 returns to file for family). So I paid the $42.40 total and started on my first return. Completed it in minutes and went to add state...another $42.20 (one state, and my son had a simple return, Single, no dependents and one W2) so I paid the second $42.20 and tried to file his state NUMEROUS times and they wanted me to pay to file his state return AGAIN. I could not use the state file that I paid for!!! I spent TWO hours on the phone with their useless customer service and at the end, I was so angry that I just wanted an email address to send my proof of purchase to for a refund...and they couldn't even provide me with that!!
Date published: 2023-02-08
Rated 5 out of 5 by from Awesome to use so simple Been using this for 3 yrs love it easy fast simple will continue to use for a long time
Date published: 2023-02-08
Rated 5 out of 5 by from turbo tax is awessome it was great learned a lot and mybe i can do my own taxes next year
Date published: 2023-02-08
Rated 5 out of 5 by from TurboTax is worth it! Loved my online experience. I called to file taxes with an expert and was done the same day in less than 2 hours. So fast and everyone is so friendly on the phone.
Date published: 2023-02-08
All TurboTax® Offerings Reviews - Page 10906