TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Very good, will use again. One Turbo Tax expert gave me the wrong information. The second expert knew exactly everything we asked. Would like to see the Q & A or HELP sections improve. Will continue to use next year as we've done for many years, happily.
Date published: 2022-04-10
Rated 1 out of 5 by from Its Ok. When E-filing: unable to pay the State fee of $25 without repurchasing premier. I already purchased premier thru costco yet I was being charged $45 again. I paid with my credit card to avoid this issue. this is a bug that should be fixed in the future turbotax packages. Also not happy with the state filing cost is not included in premier. it doesn't make sense given everyone files state taxes. Why not include both federal and state in one package..? Also if including 5 federal e-filings, then there should be 5 state e-filings... not one....
Date published: 2022-04-10
Rated 3 out of 5 by from Annoying re-entry of data I use Turbotax every year, and file returns for 4 people, plus three trusts. It's ridiculous that I have to constantly re-enter information entered in prior years, such as DL numbers, Bank account numbers, payment info, etc. I get that you have to verify that it hasn't changed, but realistically most people don't change that info on a year to year basis.
Date published: 2022-04-10
Rated 5 out of 5 by from Great Assistance Used for Many Years. Reliable and Complete. Super aide to the process
Date published: 2022-04-10
Rated 5 out of 5 by from awesome used them for 7 years and its been great !!!!!!!!!!
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax helps me understand my taxes. I have been using Turbo Tax for over a decade and I trust it to file the best most accurate Return possible. I like that it walks me through step by step and helps me understand exactly how my income tax amount is based upon the records I keep. It has helped me to keep better records.
Date published: 2022-04-10
Rated 4 out of 5 by from Turbo Tax - Good Product Easy to follow directions. Clear guidance. Sometimes a little difficult to e-file and print copies.
Date published: 2022-04-10
Rated 1 out of 5 by from This years Turbo Tax was terrible I couldn't get the Turbo Tax to save the entered info.
Date published: 2022-04-10
Rated 5 out of 5 by from I love turbo tax. Is a life saver The associate who assisted me was a professional, nice and welcoming She was very helpful
Date published: 2022-04-10
Rated 4 out of 5 by from Dependable I've used TurboTax for several years. I trust the service and depend upon the knowledge of tax laws as well as the fact I have online storage of my tax information.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 10903
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very good, will use again. One Turbo Tax expert gave me the wrong information. The second expert knew exactly everything we asked. Would like to see the Q & A or HELP sections improve. Will continue to use next year as we've done for many years, happily.
Date published: 2022-04-10
Rated 1 out of 5 by from Its Ok. When E-filing: unable to pay the State fee of $25 without repurchasing premier. I already purchased premier thru costco yet I was being charged $45 again. I paid with my credit card to avoid this issue. this is a bug that should be fixed in the future turbotax packages. Also not happy with the state filing cost is not included in premier. it doesn't make sense given everyone files state taxes. Why not include both federal and state in one package..? Also if including 5 federal e-filings, then there should be 5 state e-filings... not one....
Date published: 2022-04-10
Rated 3 out of 5 by from Annoying re-entry of data I use Turbotax every year, and file returns for 4 people, plus three trusts. It's ridiculous that I have to constantly re-enter information entered in prior years, such as DL numbers, Bank account numbers, payment info, etc. I get that you have to verify that it hasn't changed, but realistically most people don't change that info on a year to year basis.
Date published: 2022-04-10
Rated 5 out of 5 by from Great Assistance Used for Many Years. Reliable and Complete. Super aide to the process
Date published: 2022-04-10
Rated 5 out of 5 by from awesome used them for 7 years and its been great !!!!!!!!!!
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax helps me understand my taxes. I have been using Turbo Tax for over a decade and I trust it to file the best most accurate Return possible. I like that it walks me through step by step and helps me understand exactly how my income tax amount is based upon the records I keep. It has helped me to keep better records.
Date published: 2022-04-10
Rated 4 out of 5 by from Turbo Tax - Good Product Easy to follow directions. Clear guidance. Sometimes a little difficult to e-file and print copies.
Date published: 2022-04-10
Rated 1 out of 5 by from This years Turbo Tax was terrible I couldn't get the Turbo Tax to save the entered info.
Date published: 2022-04-10
Rated 5 out of 5 by from I love turbo tax. Is a life saver The associate who assisted me was a professional, nice and welcoming She was very helpful
Date published: 2022-04-10
Rated 4 out of 5 by from Dependable I've used TurboTax for several years. I trust the service and depend upon the knowledge of tax laws as well as the fact I have online storage of my tax information.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 10903