TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281590 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Tried online, bought Turbo software,lots of issue Online was a mess, there was issues with the software, tried contacting help two or three times, they could not resolve the issues. Never heard back from support. Fee increased each time I needed an extra page, so much for being free to file. Bought and downloaded the software. Made a mistake on one form, took forever to find out how to delete it. Still don't think how they figured the taxes are correct. With the software, the fee dropped down to $20 to file state, way better than the $175 fee they were going to charge for the online service. Wasted way too much time having to install, reinstall, wait for updates, almost two weeks for the one form. So much for being efficient.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is not only awesome but educational! I am not only comforted with Turbo Tax's ease of use, but walk away feeling educated in regards to tax returns.
Date published: 2021-02-27
Rated 5 out of 5 by from Superb and Simple Each year I have used Turbo Tax and each year is seems to get easier. You always take the guess work out of the paperwork.
Date published: 2021-02-27
Rated 5 out of 5 by from Thanks for making it easy. It was easy and understandable. It was an great experience.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use/file TurboTax has made it easy for me year after year to complete my taxes and file them. AND I dont have to schedule an appointment to get my taxes done evey year. I just jump online and start and finish when I want. I will continue to use TurboTax. <3
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome software. I have had a great experience with Turbo Tax software for the last 10+ years.
Date published: 2021-02-27
Rated 5 out of 5 by from Love Turbo Tax The tool keeps getting better. I used the "Chat" function with professional support staff and found them awesome. They immediately knew what I needed and lead me to the right answers.
Date published: 2021-02-27
Rated 5 out of 5 by from Ole' Faithful Great product - experience for the past 6 years. I think you've really nailed the UX and making the complicated, at the very least digestible. I always walk away feeling confident and that's critical for me. I trust the process and product - you've nailed that truly. I can appreciate the upselling throughout the process and hope you're able to execute and maximize on the Credit Karma acquisition as you attempt to grow your fintech arm over the years. I think there may be some psychological identity issues as I personally see turbotax as the go-to for self-filing needs but, not necessarily for my banking needs. Just my two cents. I haven't done an iota of research, this all off the cuff here. Anyway, I appreciate your consistency in delivering on the experience and output - keep it up!
Date published: 2021-02-27
Rated 4 out of 5 by from good It was a breeze.I would use this service next year.
Date published: 2021-02-27
Rated 5 out of 5 by from Back after several years away... glad to be back I have come back to turbotax after a few years of either using a CPA or doing my taxes myself. The ease of use, online access to experts, and superior user experience at a great price make this the best experience possible when tax prep is involved. I will definitely be using this next year.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10883
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Tried online, bought Turbo software,lots of issue Online was a mess, there was issues with the software, tried contacting help two or three times, they could not resolve the issues. Never heard back from support. Fee increased each time I needed an extra page, so much for being free to file. Bought and downloaded the software. Made a mistake on one form, took forever to find out how to delete it. Still don't think how they figured the taxes are correct. With the software, the fee dropped down to $20 to file state, way better than the $175 fee they were going to charge for the online service. Wasted way too much time having to install, reinstall, wait for updates, almost two weeks for the one form. So much for being efficient.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is not only awesome but educational! I am not only comforted with Turbo Tax's ease of use, but walk away feeling educated in regards to tax returns.
Date published: 2021-02-27
Rated 5 out of 5 by from Superb and Simple Each year I have used Turbo Tax and each year is seems to get easier. You always take the guess work out of the paperwork.
Date published: 2021-02-27
Rated 5 out of 5 by from Thanks for making it easy. It was easy and understandable. It was an great experience.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use/file TurboTax has made it easy for me year after year to complete my taxes and file them. AND I dont have to schedule an appointment to get my taxes done evey year. I just jump online and start and finish when I want. I will continue to use TurboTax. <3
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome software. I have had a great experience with Turbo Tax software for the last 10+ years.
Date published: 2021-02-27
Rated 5 out of 5 by from Love Turbo Tax The tool keeps getting better. I used the "Chat" function with professional support staff and found them awesome. They immediately knew what I needed and lead me to the right answers.
Date published: 2021-02-27
Rated 5 out of 5 by from Ole' Faithful Great product - experience for the past 6 years. I think you've really nailed the UX and making the complicated, at the very least digestible. I always walk away feeling confident and that's critical for me. I trust the process and product - you've nailed that truly. I can appreciate the upselling throughout the process and hope you're able to execute and maximize on the Credit Karma acquisition as you attempt to grow your fintech arm over the years. I think there may be some psychological identity issues as I personally see turbotax as the go-to for self-filing needs but, not necessarily for my banking needs. Just my two cents. I haven't done an iota of research, this all off the cuff here. Anyway, I appreciate your consistency in delivering on the experience and output - keep it up!
Date published: 2021-02-27
Rated 4 out of 5 by from good It was a breeze.I would use this service next year.
Date published: 2021-02-27
Rated 5 out of 5 by from Back after several years away... glad to be back I have come back to turbotax after a few years of either using a CPA or doing my taxes myself. The ease of use, online access to experts, and superior user experience at a great price make this the best experience possible when tax prep is involved. I will definitely be using this next year.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10883