TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from TurboTax makes filing easy No fears when filing due to expert checks and advice. Very economical.
Date published: 2021-02-27
Rated 5 out of 5 by from Convenient and efficient I've been using Turbo Tax for the last few years for the convenience and ease of doing it on my own schedule, stopping and saving and returning to it when I can. I like the peace of mind I get from having the MAX protection too.
Date published: 2021-02-27
Rated 5 out of 5 by from turbo tax is great It is easy to use. I will use again. will recommend to others
Date published: 2021-02-27
Rated 5 out of 5 by from Very professional Tax Expert My tax expert, Tamara, was amazing. Very professional, patient, and overall ad wonderful experience
Date published: 2021-02-27
Rated 1 out of 5 by from Have to pay for fed return service this year now? Last year this service was free, now I'm being charged $40? On top of $40 to get the deluxe to file for an HSA.. better off paper filing. Will probably do that next year. Product is good and user friendly but not worth that
Date published: 2021-02-27
Rated 2 out of 5 by from Not too great this time... considering other opti This time around I was driven to Turbo Tax from a promotion to save from US bank. Unbeknownst to me, I was working on a "self employed" version, were I need to work on the Premier version. There was a 30 dollars difference in price. I spopke with 3 live advisors and they all told me that I could get a code or make the changes at check out. At check out I was told that the only way to do that was to start all over again. At that point, after hours and hours of work, and hours on the phone with CPAs, who is going to start all over again? Also, I was told that I could select a version for 7 day review that was included with the "Turbo Tax Live", which was great, only to be told by the next person that I was not eligible because my profile was one fo the exceptions. Was I or was I not ellegible for the Full Service, 7 day thorough review? At this point I feel like I was but the las person I sopke with was not well informed or willing to put the time on doing it? I don't know. Lastly, at this point I was also told that to upload all the documents again. So, not to attractive either. I mean, you have all my documents already. Also I was told to download the app, I have all my documents on my computer. The last person I spoke with was the least helpful. The gentleman addressed me to tell me, you have to start all over again, don't you want to start all over again? No, friend. You should understand how much time and effort people put into their taxes to have to start all over again. Not happy with my experience this year, hoping to get some alternative in the semi-automated tax preparation software, because I felt let down. Plus, I am paying close to what I would pay a real live, person dedicated to my taxes.
Date published: 2021-02-27
Rated 5 out of 5 by from good tool expert was responsive and i did not have to wait as long as suggested
Date published: 2021-02-27
Rated 5 out of 5 by from Always the best Always a smooth tax season when using TurboTax. Everything was easy.
Date published: 2021-02-27
Rated 5 out of 5 by from Very Helpful!! Second year using it on my own. Very helpful. Good tips for getting you the correct amount for your refund.
Date published: 2021-02-27
Rated 5 out of 5 by from Been using Turbo Tax for years. Been using Turbo Tax for years, I wouldn't use anything else.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10877
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax makes filing easy No fears when filing due to expert checks and advice. Very economical.
Date published: 2021-02-27
Rated 5 out of 5 by from Convenient and efficient I've been using Turbo Tax for the last few years for the convenience and ease of doing it on my own schedule, stopping and saving and returning to it when I can. I like the peace of mind I get from having the MAX protection too.
Date published: 2021-02-27
Rated 5 out of 5 by from turbo tax is great It is easy to use. I will use again. will recommend to others
Date published: 2021-02-27
Rated 5 out of 5 by from Very professional Tax Expert My tax expert, Tamara, was amazing. Very professional, patient, and overall ad wonderful experience
Date published: 2021-02-27
Rated 1 out of 5 by from Have to pay for fed return service this year now? Last year this service was free, now I'm being charged $40? On top of $40 to get the deluxe to file for an HSA.. better off paper filing. Will probably do that next year. Product is good and user friendly but not worth that
Date published: 2021-02-27
Rated 2 out of 5 by from Not too great this time... considering other opti This time around I was driven to Turbo Tax from a promotion to save from US bank. Unbeknownst to me, I was working on a "self employed" version, were I need to work on the Premier version. There was a 30 dollars difference in price. I spopke with 3 live advisors and they all told me that I could get a code or make the changes at check out. At check out I was told that the only way to do that was to start all over again. At that point, after hours and hours of work, and hours on the phone with CPAs, who is going to start all over again? Also, I was told that I could select a version for 7 day review that was included with the "Turbo Tax Live", which was great, only to be told by the next person that I was not eligible because my profile was one fo the exceptions. Was I or was I not ellegible for the Full Service, 7 day thorough review? At this point I feel like I was but the las person I sopke with was not well informed or willing to put the time on doing it? I don't know. Lastly, at this point I was also told that to upload all the documents again. So, not to attractive either. I mean, you have all my documents already. Also I was told to download the app, I have all my documents on my computer. The last person I spoke with was the least helpful. The gentleman addressed me to tell me, you have to start all over again, don't you want to start all over again? No, friend. You should understand how much time and effort people put into their taxes to have to start all over again. Not happy with my experience this year, hoping to get some alternative in the semi-automated tax preparation software, because I felt let down. Plus, I am paying close to what I would pay a real live, person dedicated to my taxes.
Date published: 2021-02-27
Rated 5 out of 5 by from good tool expert was responsive and i did not have to wait as long as suggested
Date published: 2021-02-27
Rated 5 out of 5 by from Always the best Always a smooth tax season when using TurboTax. Everything was easy.
Date published: 2021-02-27
Rated 5 out of 5 by from Very Helpful!! Second year using it on my own. Very helpful. Good tips for getting you the correct amount for your refund.
Date published: 2021-02-27
Rated 5 out of 5 by from Been using Turbo Tax for years. Been using Turbo Tax for years, I wouldn't use anything else.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10877