TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from technical issues this year I have used Turbotax for a few years and normally have no issues. This year I helped my mom and her AGI from last year was not accepted and for some reason I was originally not charged for state so I had to delete that (which caused me to have to do some of my federal again. It took a lot longer than usual.
Date published: 2021-02-27
Rated 3 out of 5 by from Not as good as it once was! I've been using Turbo Tax for 20+ years. For some reason in the last few years, you've made it less user friendly and more cumbersome to deal with. I'm really disappointed.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is great! Did my taxes in a few hours with ease. I will be getting my money in my checking account in a few weeks!
Date published: 2021-02-27
Rated 5 out of 5 by from Easy Peazy I am not sure if that is how you spell the second word but overall a good time.
Date published: 2021-02-27
Rated 2 out of 5 by from Great - If Your Tax Situation Never Changes Really enjoyed using it to file last year, but this year it caused quite a bit of frustration. After importing all of last years information, it allowed me to select which items would/would not carry over to this year. This appeared to be working just fine, until I attempted to finish my return - at which point I then had multiple items requiring my attention. Every last one of which was an item I had asked not to carry over into this year. I restarted the process and the exact same thing occurred. I was eventually able to file by finding various ways to re-delete all of these items. It was a real pain, and really unfortunate because TurboTax worked great for us last year and I had hoped it would save us time this year.
Date published: 2021-02-27
Rated 4 out of 5 by from Reliable Source! Great source to be able to come and go as you choose. Been working on this for weeks and it is great that I am able to come back whenever I am able to.
Date published: 2021-02-27
Rated 5 out of 5 by from awesome they are great everyone should try it first year using
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax is easy to follow Turbo tax is easy to follow, screen to screen, and prompts you to review answers when necessary. I did not use live tax advise.
Date published: 2021-02-27
Rated 5 out of 5 by from Love TurboTax TurboTax always makes filing taxes stress free. I love the ease of inputting all your information and how they coordinate with ADP to input your W2 forms. I will definitely be using TurboTax for many years!
Date published: 2021-02-27
Rated 2 out of 5 by from $40 Charge to Pay with Refund I have filed with Turbo Tax for 8 years now. I was hesitant this year due to the second stimulus check issue, but I decided convenience was easier for me this year. Filing my taxes is a pretty quick and simple process, and I'm okay with paying the $40 fee for services as well as the $40 fee for my state taxes. The $40 fee for using my refund to pay Turbo Tax those fees..... is ridiculous. Has this always been the policy? Maybe. Considering the economic instability nipping at the heels of working class Americans during this Pandemic, it just seems like that fee is taking advantage. The process of actually filing the taxes was super streamlined and easy.... so I will say that is a positive.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10870
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from technical issues this year I have used Turbotax for a few years and normally have no issues. This year I helped my mom and her AGI from last year was not accepted and for some reason I was originally not charged for state so I had to delete that (which caused me to have to do some of my federal again. It took a lot longer than usual.
Date published: 2021-02-27
Rated 3 out of 5 by from Not as good as it once was! I've been using Turbo Tax for 20+ years. For some reason in the last few years, you've made it less user friendly and more cumbersome to deal with. I'm really disappointed.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is great! Did my taxes in a few hours with ease. I will be getting my money in my checking account in a few weeks!
Date published: 2021-02-27
Rated 5 out of 5 by from Easy Peazy I am not sure if that is how you spell the second word but overall a good time.
Date published: 2021-02-27
Rated 2 out of 5 by from Great - If Your Tax Situation Never Changes Really enjoyed using it to file last year, but this year it caused quite a bit of frustration. After importing all of last years information, it allowed me to select which items would/would not carry over to this year. This appeared to be working just fine, until I attempted to finish my return - at which point I then had multiple items requiring my attention. Every last one of which was an item I had asked not to carry over into this year. I restarted the process and the exact same thing occurred. I was eventually able to file by finding various ways to re-delete all of these items. It was a real pain, and really unfortunate because TurboTax worked great for us last year and I had hoped it would save us time this year.
Date published: 2021-02-27
Rated 4 out of 5 by from Reliable Source! Great source to be able to come and go as you choose. Been working on this for weeks and it is great that I am able to come back whenever I am able to.
Date published: 2021-02-27
Rated 5 out of 5 by from awesome they are great everyone should try it first year using
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax is easy to follow Turbo tax is easy to follow, screen to screen, and prompts you to review answers when necessary. I did not use live tax advise.
Date published: 2021-02-27
Rated 5 out of 5 by from Love TurboTax TurboTax always makes filing taxes stress free. I love the ease of inputting all your information and how they coordinate with ADP to input your W2 forms. I will definitely be using TurboTax for many years!
Date published: 2021-02-27
Rated 2 out of 5 by from $40 Charge to Pay with Refund I have filed with Turbo Tax for 8 years now. I was hesitant this year due to the second stimulus check issue, but I decided convenience was easier for me this year. Filing my taxes is a pretty quick and simple process, and I'm okay with paying the $40 fee for services as well as the $40 fee for my state taxes. The $40 fee for using my refund to pay Turbo Tax those fees..... is ridiculous. Has this always been the policy? Maybe. Considering the economic instability nipping at the heels of working class Americans during this Pandemic, it just seems like that fee is taking advantage. The process of actually filing the taxes was super streamlined and easy.... so I will say that is a positive.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10870