TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Wouldn't download from CD, support was awful Wouldn't download from CD, opened online, wouldn't pull info from 2020 TurboTax. Have used TurboTax since 2016 and all files were on my computer. Made me open another account, so now I have 2 apparently, but didn't tell me that until returns were filed. Support was horrid and NOT helpful.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax Live is AMAZING!! TurboTax live and Gabriella was amazing to work with. I'll definitely be choosing this service again next year! Gabriella was extremely communicative and didn't hesitate to answer any and all questions that I asked.
Date published: 2022-04-09
Rated 5 out of 5 by from Great Turbo tax is very user friendly. And a quick way to complete your taxes
Date published: 2022-04-09
Rated 4 out of 5 by from Easy to use, but should have some tax knowledge I think the software is easy to use, I like the format. However if your taxes are more complicated like buying or selling stock, you should be careful. I had to manually figure out how to add carryover tax losses from previous years to add it in. If I forgot, I would have lost some money. Do some studying if you are self filling.
Date published: 2022-04-09
Rated 5 out of 5 by from Great Work I was fortunate to have Michelle work through a knarly problem successfully.
Date published: 2022-04-09
Rated 5 out of 5 by from Efficient and Acurate Answered the multiple questions offered in regards to processing our returns with deductions and forms to use! Great job!
Date published: 2022-04-09
Rated 1 out of 5 by from Extremely annoying process that made me owe. Its an absurdly long, forceful, and drug out process to file, and when I had let turbo tax inter my information they received from my employer, their system entered my information incorrectly and I ended up owing the irs money. After admitting fault, I was left to figure out the situation and deal with it on my own.
Date published: 2022-04-09
Rated 4 out of 5 by from TurboTax is convenient and easy to use. I needed help and spoke via live chat with a representative. They were very helpful.
Date published: 2022-04-09
Rated 1 out of 5 by from Turbo tax UI for full service UI limited Turbo tax UI is very limited when picking full service. very difficult to review the prep steps properly before filing.
Date published: 2022-04-09
Rated 3 out of 5 by from TurboTax could improve! Product works, but I would like to see these improvements: 1. When registering, the "State" field requires a pull-down click--allow me to type "C" then "O" for Colorado. 2. Windows fill the screen top-to-bottom when opening--allow me to set the size of the window, and TurboTax should remember the size between sessions. 3. IMPORTANT! Allow font size to be adjusted so I can Zoom in. The current fonts are WAY TOO SMALL for old people! 4. When asking to update, how about providing a little info about why I need to update, such as "schedule A has changed" (might be important to me) or "foreign company ownership tax has changed" (not important). Does it, or does it not affect taxes that I have already filed (VERY IMPORTANT)? 5. All text boxes in which you type amounts for example need to allow right click context menu in order to copy/paste. 6. Allow me to "View Forms" and do "EasyStep" at the same time in two different windows. In fact, why can't I open a form in one window, another form in another window, and so on. 7. Allow entries in lists such as 1099-int list to be reordered. 8. Improve editing of entries in note boxes (i.e. allow lines to be cut pasted, lines inserted/deleted, etc.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 10867
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Wouldn't download from CD, support was awful Wouldn't download from CD, opened online, wouldn't pull info from 2020 TurboTax. Have used TurboTax since 2016 and all files were on my computer. Made me open another account, so now I have 2 apparently, but didn't tell me that until returns were filed. Support was horrid and NOT helpful.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax Live is AMAZING!! TurboTax live and Gabriella was amazing to work with. I'll definitely be choosing this service again next year! Gabriella was extremely communicative and didn't hesitate to answer any and all questions that I asked.
Date published: 2022-04-09
Rated 5 out of 5 by from Great Turbo tax is very user friendly. And a quick way to complete your taxes
Date published: 2022-04-09
Rated 4 out of 5 by from Easy to use, but should have some tax knowledge I think the software is easy to use, I like the format. However if your taxes are more complicated like buying or selling stock, you should be careful. I had to manually figure out how to add carryover tax losses from previous years to add it in. If I forgot, I would have lost some money. Do some studying if you are self filling.
Date published: 2022-04-09
Rated 5 out of 5 by from Great Work I was fortunate to have Michelle work through a knarly problem successfully.
Date published: 2022-04-09
Rated 5 out of 5 by from Efficient and Acurate Answered the multiple questions offered in regards to processing our returns with deductions and forms to use! Great job!
Date published: 2022-04-09
Rated 1 out of 5 by from Extremely annoying process that made me owe. Its an absurdly long, forceful, and drug out process to file, and when I had let turbo tax inter my information they received from my employer, their system entered my information incorrectly and I ended up owing the irs money. After admitting fault, I was left to figure out the situation and deal with it on my own.
Date published: 2022-04-09
Rated 4 out of 5 by from TurboTax is convenient and easy to use. I needed help and spoke via live chat with a representative. They were very helpful.
Date published: 2022-04-09
Rated 1 out of 5 by from Turbo tax UI for full service UI limited Turbo tax UI is very limited when picking full service. very difficult to review the prep steps properly before filing.
Date published: 2022-04-09
Rated 3 out of 5 by from TurboTax could improve! Product works, but I would like to see these improvements: 1. When registering, the "State" field requires a pull-down click--allow me to type "C" then "O" for Colorado. 2. Windows fill the screen top-to-bottom when opening--allow me to set the size of the window, and TurboTax should remember the size between sessions. 3. IMPORTANT! Allow font size to be adjusted so I can Zoom in. The current fonts are WAY TOO SMALL for old people! 4. When asking to update, how about providing a little info about why I need to update, such as "schedule A has changed" (might be important to me) or "foreign company ownership tax has changed" (not important). Does it, or does it not affect taxes that I have already filed (VERY IMPORTANT)? 5. All text boxes in which you type amounts for example need to allow right click context menu in order to copy/paste. 6. Allow me to "View Forms" and do "EasyStep" at the same time in two different windows. In fact, why can't I open a form in one window, another form in another window, and so on. 7. Allow entries in lists such as 1099-int list to be reordered. 8. Improve editing of entries in note boxes (i.e. allow lines to be cut pasted, lines inserted/deleted, etc.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 10867