TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is awesome It is very easy to use and have all the answers to questions
Date published: 2022-03-17
Rated 5 out of 5 by from TURBOTAX WAS VERY HELPFUL My tax returns were rejected twice, but, the tax specialists helped me out and solved the issues for me. very grateful.
Date published: 2022-03-17
Rated 4 out of 5 by from Turbo Tax Turbo Tax is excellent. I do not want to be coerced into writing more,
Date published: 2022-03-17
Rated 5 out of 5 by from Excellent Love the option of being able to go back and forth between the tax forms and the instructions. Drop-down explanations are very helpful. Review feature and error detection gives a measure of safety against submitting a flawed return.
Date published: 2022-03-17
Rated 2 out of 5 by from Was Great Until This Year This year's disappointments: There was no way to enter data for Schedule E except on the Form itself' E-file was rejected by federal & state , error code IND -032-04 - PIN or prior year AGI was incorrect. These were checked and there was no error. E-file was rejected two more times resulting in printing & filing by mail. Very disappointing and no way to be reimbursed for the State E-file fee. Instructions to file by mail were disappointing as well. No way to talk to someone. "Helpful" Videos were useless and time consuming. Will now have to wait weeks longer for refunds After 16 years, I'll try another way to prepare my taxes.
Date published: 2022-03-17
Rated 5 out of 5 by from TurboTax is Awesome I loved how easy it was to file my taxes with the help of an expert. I also loved how cost efficient TurboTax is.
Date published: 2022-03-17
Rated 3 out of 5 by from Problem with previous year I did not save my previous year to this year's computer. I had three major problems and no support for help in locating my last year's Turbo tax prepared tax submission.
Date published: 2022-03-17
Rated 5 out of 5 by from Not Bad I attempted to file with H&R Block, Free Tax USA, and Turbo Tax. I found that Turbo Tax had the most simple format and allowed me to itemize deductions more than either Free Tax USA or H&R Block. My return was rejected through H&R Block and after several telephone calls and waiting on hold for nearly 13 minutes for each call made, and attempting to follow the instructions on line only to have the same window show up and no where else to continue rectifying the error, I decided to go back to Turbo Tax and complete my tax returns. I also had a very professional and pleasing conversation with Ms. Pamela at Customer Service. She was extremely helpful and ran me through everything that I needed to do to complete the tax return. Good Job Pamela!
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax is very good Live contact was very helpful to me so that I would get my taxes right. Excellent service great knowledge of what I needed
Date published: 2022-03-17
Rated 5 out of 5 by from Easy to use Have used TT for years and happy with the easy and outcome.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 10848
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is awesome It is very easy to use and have all the answers to questions
Date published: 2022-03-17
Rated 5 out of 5 by from TURBOTAX WAS VERY HELPFUL My tax returns were rejected twice, but, the tax specialists helped me out and solved the issues for me. very grateful.
Date published: 2022-03-17
Rated 4 out of 5 by from Turbo Tax Turbo Tax is excellent. I do not want to be coerced into writing more,
Date published: 2022-03-17
Rated 5 out of 5 by from Excellent Love the option of being able to go back and forth between the tax forms and the instructions. Drop-down explanations are very helpful. Review feature and error detection gives a measure of safety against submitting a flawed return.
Date published: 2022-03-17
Rated 2 out of 5 by from Was Great Until This Year This year's disappointments: There was no way to enter data for Schedule E except on the Form itself' E-file was rejected by federal & state , error code IND -032-04 - PIN or prior year AGI was incorrect. These were checked and there was no error. E-file was rejected two more times resulting in printing & filing by mail. Very disappointing and no way to be reimbursed for the State E-file fee. Instructions to file by mail were disappointing as well. No way to talk to someone. "Helpful" Videos were useless and time consuming. Will now have to wait weeks longer for refunds After 16 years, I'll try another way to prepare my taxes.
Date published: 2022-03-17
Rated 5 out of 5 by from TurboTax is Awesome I loved how easy it was to file my taxes with the help of an expert. I also loved how cost efficient TurboTax is.
Date published: 2022-03-17
Rated 3 out of 5 by from Problem with previous year I did not save my previous year to this year's computer. I had three major problems and no support for help in locating my last year's Turbo tax prepared tax submission.
Date published: 2022-03-17
Rated 5 out of 5 by from Not Bad I attempted to file with H&R Block, Free Tax USA, and Turbo Tax. I found that Turbo Tax had the most simple format and allowed me to itemize deductions more than either Free Tax USA or H&R Block. My return was rejected through H&R Block and after several telephone calls and waiting on hold for nearly 13 minutes for each call made, and attempting to follow the instructions on line only to have the same window show up and no where else to continue rectifying the error, I decided to go back to Turbo Tax and complete my tax returns. I also had a very professional and pleasing conversation with Ms. Pamela at Customer Service. She was extremely helpful and ran me through everything that I needed to do to complete the tax return. Good Job Pamela!
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax is very good Live contact was very helpful to me so that I would get my taxes right. Excellent service great knowledge of what I needed
Date published: 2022-03-17
Rated 5 out of 5 by from Easy to use Have used TT for years and happy with the easy and outcome.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 10848