TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Great but room for improvement. So I've been using Turbo tax for a while now. At least for the past 5 years or so, ever since my tax advisor started charging several hundred dollars for filling out the forms and managing to still screw up business forms. I've figured I can answer questions myself, since I have to keep records anyways and I've never looked back. I would not consider myself tax expert, so my concerns are as follows, and basically all have to do with State reporting. It seems that at least for Maryland, the functionality is bare bones even with "business" versions. 1. 529 deduction for states. You really have to search for 529 deduction for dependents. It's not hard, but it doesn't fall within "wizard" questionnaire and it should be because it's not an obscure deduction. 2. For states such as Maryland that only allow you to itemize state if you itemize federal, there is no automatic comparison done to see if itemizing would get you a better State deduction. Basically I am looking to see whether it's worse taking a "hit" (pay more) in Federal taxes for getting a better deal on the state return. 3. For the purpose of business decisions, I wish you could "hide" a specific business or line of business out to see it's affects on the tax bill. Not to hide from filing, but just to see how much of tax bill has certain business contributed. Alternatively just show an impact of business line on tax bill.
Date published: 2021-02-20
Rated 5 out of 5 by from Great Tax Tool We upgrade TurboTax to Advisor in case of any questions we had and it was a great service. Thank you for the discount price.
Date published: 2021-02-20
Rated 5 out of 5 by from The lady helping was so nice and helpful The expert helping me was patient, kind and helpful thank you
Date published: 2021-02-20
Rated 5 out of 5 by from Turbotax is easy to use My experience overall with the software was positive. My returns initially were rejected for a missing IPN number that I had no idea I needed. After considerable effort to contact the IRS concerning the IPN number the software allowed me to attempt to refile. Still awaiting the outcome of this effort.
Date published: 2021-02-20
Rated 5 out of 5 by from EXCEPTIONAL & CONVENIENT EASY AND INFORMATIVE ZERO PRESSURE ZERO CONFUSION OVERALL A BREEZE
Date published: 2021-02-20
Rated 5 out of 5 by from they was great fast and easy i had a easy time navigating the web site !!will definetly use the site again!!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is great I couldn't get out of a section, and had tried for a good while. As soon as Tax Expert Dwight got on-line, he figured it out in a couple of seconds more over he waited while i continued to the review of my return and then transmitted my return. thank you Dwight for all you help.
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax was fantastic!! The customer service person I spoke to was knowledgeable and incredibly helpful.
Date published: 2021-02-20
Rated 5 out of 5 by from Easy every time! Easy to follow, maximum return possible, I’ve used this for 7 years and always is accurate!
Date published: 2021-02-20
Rated 5 out of 5 by from So Easyyyy!! Omg, first time using it. super easy. I was scared to do something wrong but everything is explained so well. really helpful.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 10843
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Great but room for improvement. So I've been using Turbo tax for a while now. At least for the past 5 years or so, ever since my tax advisor started charging several hundred dollars for filling out the forms and managing to still screw up business forms. I've figured I can answer questions myself, since I have to keep records anyways and I've never looked back. I would not consider myself tax expert, so my concerns are as follows, and basically all have to do with State reporting. It seems that at least for Maryland, the functionality is bare bones even with "business" versions. 1. 529 deduction for states. You really have to search for 529 deduction for dependents. It's not hard, but it doesn't fall within "wizard" questionnaire and it should be because it's not an obscure deduction. 2. For states such as Maryland that only allow you to itemize state if you itemize federal, there is no automatic comparison done to see if itemizing would get you a better State deduction. Basically I am looking to see whether it's worse taking a "hit" (pay more) in Federal taxes for getting a better deal on the state return. 3. For the purpose of business decisions, I wish you could "hide" a specific business or line of business out to see it's affects on the tax bill. Not to hide from filing, but just to see how much of tax bill has certain business contributed. Alternatively just show an impact of business line on tax bill.
Date published: 2021-02-20
Rated 5 out of 5 by from Great Tax Tool We upgrade TurboTax to Advisor in case of any questions we had and it was a great service. Thank you for the discount price.
Date published: 2021-02-20
Rated 5 out of 5 by from The lady helping was so nice and helpful The expert helping me was patient, kind and helpful thank you
Date published: 2021-02-20
Rated 5 out of 5 by from Turbotax is easy to use My experience overall with the software was positive. My returns initially were rejected for a missing IPN number that I had no idea I needed. After considerable effort to contact the IRS concerning the IPN number the software allowed me to attempt to refile. Still awaiting the outcome of this effort.
Date published: 2021-02-20
Rated 5 out of 5 by from EXCEPTIONAL & CONVENIENT EASY AND INFORMATIVE ZERO PRESSURE ZERO CONFUSION OVERALL A BREEZE
Date published: 2021-02-20
Rated 5 out of 5 by from they was great fast and easy i had a easy time navigating the web site !!will definetly use the site again!!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is great I couldn't get out of a section, and had tried for a good while. As soon as Tax Expert Dwight got on-line, he figured it out in a couple of seconds more over he waited while i continued to the review of my return and then transmitted my return. thank you Dwight for all you help.
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax was fantastic!! The customer service person I spoke to was knowledgeable and incredibly helpful.
Date published: 2021-02-20
Rated 5 out of 5 by from Easy every time! Easy to follow, maximum return possible, I’ve used this for 7 years and always is accurate!
Date published: 2021-02-20
Rated 5 out of 5 by from So Easyyyy!! Omg, first time using it. super easy. I was scared to do something wrong but everything is explained so well. really helpful.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 10843