TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Very good and friendly online patient staff ..... .
Date published: 2021-02-27
Rated 5 out of 5 by from Great Easy and simple questions and instructions, a kid could do it!
Date published: 2021-02-27
Rated 5 out of 5 by from Super easy, as always! It was seamless. My questions were answered clearly and I always felt confident.
Date published: 2021-02-27
Rated 5 out of 5 by from easy easy to use even for an idiot like me i need more words ... oven
Date published: 2021-02-27
Rated 5 out of 5 by from turbo tax is awesome! they make it east to use, answer any questions you have
Date published: 2021-02-27
Rated 4 out of 5 by from It Works! Your tax experts were able to answer all my questions. And mine is not a simple return.
Date published: 2021-02-27
Rated 5 out of 5 by from Used for Years! Guides you through the tax prep and asks the questions, tells you the forms you need, etc. Just a great process - regardless of whether we owe or get a refund.
Date published: 2021-02-27
Rated 5 out of 5 by from Love TurboTax Always easy, well-formatted and with usable tips. I've been using Turbo Tax every year, skipped one year and saw that the tax filer was just using the exact same front end app like Turbo Tax and I went back to TurboTax.
Date published: 2021-02-27
Rated 1 out of 5 by from Too many errors with this version I've used TurboTax for over 30 years. This is the worst experience I've had with the software. There was an error that involved the W2 forms, telling me we should have a W2- C form - we did not. That was eventually fixed. Then there was the error on my husbands self employment tax piece, where we told the software we didn't want anything withheld, and yet it prompted an error code that we had to go back to the actual form and fill in as zero. I searched in your database within the support and found numerous other people with the same issues. And that brings me to my final critique - I don't want to be spammed by your company telling how many support documents I've opened - like it's a badge of some kind. It's not, it's me ticked off that your software didn't have these pieces correct in the first place. I don't see how to turn the "feature" off, but I sure hope it goes away. If my memory of this year's experience is still with me next year when I go to purchase tax software, this may be the year we opt to try a different product.
Date published: 2021-02-27
Rated 5 out of 5 by from Good Product and service First time user, since we're going into retirement. step by step is good.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10838
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Very good and friendly online patient staff ..... .
Date published: 2021-02-27
Rated 5 out of 5 by from Great Easy and simple questions and instructions, a kid could do it!
Date published: 2021-02-27
Rated 5 out of 5 by from Super easy, as always! It was seamless. My questions were answered clearly and I always felt confident.
Date published: 2021-02-27
Rated 5 out of 5 by from easy easy to use even for an idiot like me i need more words ... oven
Date published: 2021-02-27
Rated 5 out of 5 by from turbo tax is awesome! they make it east to use, answer any questions you have
Date published: 2021-02-27
Rated 4 out of 5 by from It Works! Your tax experts were able to answer all my questions. And mine is not a simple return.
Date published: 2021-02-27
Rated 5 out of 5 by from Used for Years! Guides you through the tax prep and asks the questions, tells you the forms you need, etc. Just a great process - regardless of whether we owe or get a refund.
Date published: 2021-02-27
Rated 5 out of 5 by from Love TurboTax Always easy, well-formatted and with usable tips. I've been using Turbo Tax every year, skipped one year and saw that the tax filer was just using the exact same front end app like Turbo Tax and I went back to TurboTax.
Date published: 2021-02-27
Rated 1 out of 5 by from Too many errors with this version I've used TurboTax for over 30 years. This is the worst experience I've had with the software. There was an error that involved the W2 forms, telling me we should have a W2- C form - we did not. That was eventually fixed. Then there was the error on my husbands self employment tax piece, where we told the software we didn't want anything withheld, and yet it prompted an error code that we had to go back to the actual form and fill in as zero. I searched in your database within the support and found numerous other people with the same issues. And that brings me to my final critique - I don't want to be spammed by your company telling how many support documents I've opened - like it's a badge of some kind. It's not, it's me ticked off that your software didn't have these pieces correct in the first place. I don't see how to turn the "feature" off, but I sure hope it goes away. If my memory of this year's experience is still with me next year when I go to purchase tax software, this may be the year we opt to try a different product.
Date published: 2021-02-27
Rated 5 out of 5 by from Good Product and service First time user, since we're going into retirement. step by step is good.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10838