TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from I Love TurboTax Tammy was sufficient and helpful! She was very patient and thorough with me. She was exactly what I needed, and I am grateful for her!
Date published: 2022-04-05
Rated 5 out of 5 by from Performs up to Expectations I've been using Turbo Tax for years and it meets my expectations
Date published: 2022-04-05
Rated 5 out of 5 by from Completely relaxed experience! Questions were easily understood Reasons for questions were explained well I will use it every year!
Date published: 2022-04-05
Rated 5 out of 5 by from Love turbo Tax! Easy to use. Live call from an expert was easy and helpful
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax personnel are well trained and informed. It became very obvious that the personnel at TurboTax are very competent. And, they have excellent people skills which makes the interface, with customers like myself, very successful.
Date published: 2022-04-05
Rated 3 out of 5 by from Does not let you know the issues with your return Could not e-file my state tax return, it said that there was an issue and to review the return. I rechecked it multiple times and could not find an issue, it needs to be more informational as to what the issue is.
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax Review quick and easy my expert was great. Have a nice day
Date published: 2022-04-05
Rated 4 out of 5 by from First Time User in 20 years I switched to Turbro Tax a few days ago out of frustration with H&R Blocks program. I was having to over ride inputs to deal with PTP K1s, which then disallow online filing. They were also limiting my HSA contribution by $1000. They made the interpretation that a couple over 55 could not each use the $1000 catch up contribution if they each had separate HSA's. The final straw was when it would not let me use my refund for purchasing Ibonds. So I switched. Your program worked great until I got to the Ibond purchase. I had a refund of $6670. I was applying $1670 to next years taxes and trying to purchase $5000 in Ibonds. It would not let me do it. Every time I entered the bonds and went through the review and tried to proceed, I was right back where I started on the bonds. It would not let me proceed. I called in and your rep created a ticket, # 1494975076 to address my problem. A few hours later I received an email saying the ticket had been canceled. I tried the same thing every day for the last several days. No change in the program. Would not let me proceed. So I started trying stuff. I reduced my Ibond purchase to $4950 and set up $50 to go to a bank out of my remaining $5000 refund. It took it! So it appears you have built in a dependency on needing to see a direct deposit in addition to the Ibond purchase? So I went back in the program, decrease my amount to apply to next years taxes by $50, leaving a refund of $5050. Then I adjusted the Ibond purchase to $5000 and $50 direct deposit. It worked. I proceeded and efiled. It worked but I don't think I should have had to iterate to find the answer. Very disappointed in having to find the work around for your own program!
Date published: 2022-04-05
Rated 5 out of 5 by from Awesome No complaints. Everything went smoothly. I’m confident in TurboTax
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax is accurate and easy to use!! I've used Turbo Tax for many years and have never had an issue. It is easy to use and accurate.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 10835
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I Love TurboTax Tammy was sufficient and helpful! She was very patient and thorough with me. She was exactly what I needed, and I am grateful for her!
Date published: 2022-04-05
Rated 5 out of 5 by from Performs up to Expectations I've been using Turbo Tax for years and it meets my expectations
Date published: 2022-04-05
Rated 5 out of 5 by from Completely relaxed experience! Questions were easily understood Reasons for questions were explained well I will use it every year!
Date published: 2022-04-05
Rated 5 out of 5 by from Love turbo Tax! Easy to use. Live call from an expert was easy and helpful
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax personnel are well trained and informed. It became very obvious that the personnel at TurboTax are very competent. And, they have excellent people skills which makes the interface, with customers like myself, very successful.
Date published: 2022-04-05
Rated 3 out of 5 by from Does not let you know the issues with your return Could not e-file my state tax return, it said that there was an issue and to review the return. I rechecked it multiple times and could not find an issue, it needs to be more informational as to what the issue is.
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax Review quick and easy my expert was great. Have a nice day
Date published: 2022-04-05
Rated 4 out of 5 by from First Time User in 20 years I switched to Turbro Tax a few days ago out of frustration with H&R Blocks program. I was having to over ride inputs to deal with PTP K1s, which then disallow online filing. They were also limiting my HSA contribution by $1000. They made the interpretation that a couple over 55 could not each use the $1000 catch up contribution if they each had separate HSA's. The final straw was when it would not let me use my refund for purchasing Ibonds. So I switched. Your program worked great until I got to the Ibond purchase. I had a refund of $6670. I was applying $1670 to next years taxes and trying to purchase $5000 in Ibonds. It would not let me do it. Every time I entered the bonds and went through the review and tried to proceed, I was right back where I started on the bonds. It would not let me proceed. I called in and your rep created a ticket, # 1494975076 to address my problem. A few hours later I received an email saying the ticket had been canceled. I tried the same thing every day for the last several days. No change in the program. Would not let me proceed. So I started trying stuff. I reduced my Ibond purchase to $4950 and set up $50 to go to a bank out of my remaining $5000 refund. It took it! So it appears you have built in a dependency on needing to see a direct deposit in addition to the Ibond purchase? So I went back in the program, decrease my amount to apply to next years taxes by $50, leaving a refund of $5050. Then I adjusted the Ibond purchase to $5000 and $50 direct deposit. It worked. I proceeded and efiled. It worked but I don't think I should have had to iterate to find the answer. Very disappointed in having to find the work around for your own program!
Date published: 2022-04-05
Rated 5 out of 5 by from Awesome No complaints. Everything went smoothly. I’m confident in TurboTax
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax is accurate and easy to use!! I've used Turbo Tax for many years and have never had an issue. It is easy to use and accurate.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 10835