TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Some Serious Problems Horrible experience with Help. Could not answer questions and still no help after that. Did this three times. One representative was extremely rude and told me (about $4100 tax due) that "You don't always get what you want in a refund". There was no continuity between the 3 reps I spoke with.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome Deborah is great! Happy to work with her every year.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome! Easy to use! Got all the assistance i needed! Makes doing taxes not so bad!
Date published: 2022-04-11
Rated 4 out of 5 by from Year After Year Facts and figures from previous year smoothly integrated into this year's forms, which alone saves a bunch of time. Importing info from brokerage and getting forms filled automatically is another great advantage.
Date published: 2022-04-11
Rated 5 out of 5 by from good and sneaky I used the interview mode and when I had to go to "info" to familiarize myself on some topics I wish the small window with very small fonts could have been enlarged. Switching to "forms" from the top menu, I did not see a quick single click button to return to the "interview" mode where I was. I was a tad disappointed to see an unexpected additional $25.00 fee to eFile for the State Tax.
Date published: 2022-04-11
Rated 4 out of 5 by from Completed my taxes in 28 hours Tracked Taxes for Year over Year comparison very useful.
Date published: 2022-04-11
Rated 3 out of 5 by from Prior versions of Turbo Tax Prior versions of Turbo Tax were more user friendly. "Back" function on this year's version did not always go back to prior page. Occasionally, this year's version decided to take me to unselected pages (sections). Did not like to have to go through so many pages just to enter 1099 information manually.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is RAD TurboTax made the process easy and fun! I'm excited to get my money back with their help
Date published: 2022-04-11
Rated 5 out of 5 by from Quick and professional I wanted to see what I have been doing for years was accurate. I want to pay my fair share and I have some complicated tax matters that I definitely wanted to clarify
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is awesome! I have always used Turbo Tax. It is a great way to submit my tax returns.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 10829
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Some Serious Problems Horrible experience with Help. Could not answer questions and still no help after that. Did this three times. One representative was extremely rude and told me (about $4100 tax due) that "You don't always get what you want in a refund". There was no continuity between the 3 reps I spoke with.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome Deborah is great! Happy to work with her every year.
Date published: 2022-04-11
Rated 5 out of 5 by from Awesome! Easy to use! Got all the assistance i needed! Makes doing taxes not so bad!
Date published: 2022-04-11
Rated 4 out of 5 by from Year After Year Facts and figures from previous year smoothly integrated into this year's forms, which alone saves a bunch of time. Importing info from brokerage and getting forms filled automatically is another great advantage.
Date published: 2022-04-11
Rated 5 out of 5 by from good and sneaky I used the interview mode and when I had to go to "info" to familiarize myself on some topics I wish the small window with very small fonts could have been enlarged. Switching to "forms" from the top menu, I did not see a quick single click button to return to the "interview" mode where I was. I was a tad disappointed to see an unexpected additional $25.00 fee to eFile for the State Tax.
Date published: 2022-04-11
Rated 4 out of 5 by from Completed my taxes in 28 hours Tracked Taxes for Year over Year comparison very useful.
Date published: 2022-04-11
Rated 3 out of 5 by from Prior versions of Turbo Tax Prior versions of Turbo Tax were more user friendly. "Back" function on this year's version did not always go back to prior page. Occasionally, this year's version decided to take me to unselected pages (sections). Did not like to have to go through so many pages just to enter 1099 information manually.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is RAD TurboTax made the process easy and fun! I'm excited to get my money back with their help
Date published: 2022-04-11
Rated 5 out of 5 by from Quick and professional I wanted to see what I have been doing for years was accurate. I want to pay my fair share and I have some complicated tax matters that I definitely wanted to clarify
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is awesome! I have always used Turbo Tax. It is a great way to submit my tax returns.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 10829