TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Great Help I had a great experience getting helped filling out my taxes.
Date published: 2023-02-22
Rated 4 out of 5 by from Successful, but multiple minor nitpicks. Worked overall. This year it pulled my W-2 digitally, but instead of acknowledging the address of my employer it tried to use the phone number for the address slot. It put a period in front of a directional address as well, and we're supposed to type it in to the letter correct? So that forced me to rewrite document manually which then showed me having 2 documents being filed (instead of just editing former) and potentially file twice. Thankfully, they did add the ability to scroll through a preview to validate that document; the year prior you would have to click on it to manually check and lose your overall progress going backward so big step in positive there at least! I saw a lot of questions on forums regarding disaster relief vs covid payments ie stimulus and it did not answer them within the program so that is something to add info wise if people wanted to ask. The program was still overall very good this year but pushier then last in regards to not scrolling down to the bottom of page (asking if you wanted to log out or stay filing). If you put information at the bottom or near bottom of the scrollable page, PLEASE do not try to close a user out. All of these issues I did not encounter last year when I filed manually. So unfortunately, I will have to drop from 5 stars to 4 for an overall good experience. Still tremendously easier then doing it yourself and I will always appreciate that.
Date published: 2023-02-22
Rated 1 out of 5 by from charges you for services you didn't agree to I specifically did not choose to have any additional premium services every time they asked throughout the filing process. When i got to the end to pay for the fees that are automatic, they have added a premium service fee to my order that I never okayed with no way to get removed. Completely ridiculous I have been using TurboTax for 8 years and now I am definitely thinking about using another service next year this continues to happen and its crap.
Date published: 2023-02-22
Rated 4 out of 5 by from Mostly easy to use I had trouble with a blank box on my W2 that kept getting flagged. The question mark said it was okay to leave it blank if my W2 was blank. It needs to state "type NONE". The tax expert was very helpful and got me through it.
Date published: 2023-02-22
Rated 4 out of 5 by from Same as always I get it takes money to pay for this service. But come on man! you did nothing physical to provide it. Why do I have to pay so much?
Date published: 2023-02-22
Rated 4 out of 5 by from turbo tax was useful it was helpful advice I also liked the check ups too
Date published: 2023-02-22
Rated 5 out of 5 by from TurboTax Made Filing so Easy! They updated their process so it is more graphic, which helped! They also include links to answers of frequently asked questions which is awesome.
Date published: 2023-02-22
Rated 1 out of 5 by from its n ot free force me to pay for delux it is not free it force me to upgrade to delux and i had no option or els it would not let me file my return
Date published: 2023-02-22
Rated 4 out of 5 by from There appears to alot changes this tax year. There were noticeable differences in tax credits. Returns were a disappointment.
Date published: 2023-02-22
Rated 5 out of 5 by from GREAT SERVICES GREAT CHAT PEOPLE, VERY KNOWLEDGABLE. THANKS FOR EVERYTHING
Date published: 2023-02-22
All TurboTax® Offerings Reviews - Page 10828
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Help I had a great experience getting helped filling out my taxes.
Date published: 2023-02-22
Rated 4 out of 5 by from Successful, but multiple minor nitpicks. Worked overall. This year it pulled my W-2 digitally, but instead of acknowledging the address of my employer it tried to use the phone number for the address slot. It put a period in front of a directional address as well, and we're supposed to type it in to the letter correct? So that forced me to rewrite document manually which then showed me having 2 documents being filed (instead of just editing former) and potentially file twice. Thankfully, they did add the ability to scroll through a preview to validate that document; the year prior you would have to click on it to manually check and lose your overall progress going backward so big step in positive there at least! I saw a lot of questions on forums regarding disaster relief vs covid payments ie stimulus and it did not answer them within the program so that is something to add info wise if people wanted to ask. The program was still overall very good this year but pushier then last in regards to not scrolling down to the bottom of page (asking if you wanted to log out or stay filing). If you put information at the bottom or near bottom of the scrollable page, PLEASE do not try to close a user out. All of these issues I did not encounter last year when I filed manually. So unfortunately, I will have to drop from 5 stars to 4 for an overall good experience. Still tremendously easier then doing it yourself and I will always appreciate that.
Date published: 2023-02-22
Rated 1 out of 5 by from charges you for services you didn't agree to I specifically did not choose to have any additional premium services every time they asked throughout the filing process. When i got to the end to pay for the fees that are automatic, they have added a premium service fee to my order that I never okayed with no way to get removed. Completely ridiculous I have been using TurboTax for 8 years and now I am definitely thinking about using another service next year this continues to happen and its crap.
Date published: 2023-02-22
Rated 4 out of 5 by from Mostly easy to use I had trouble with a blank box on my W2 that kept getting flagged. The question mark said it was okay to leave it blank if my W2 was blank. It needs to state "type NONE". The tax expert was very helpful and got me through it.
Date published: 2023-02-22
Rated 4 out of 5 by from Same as always I get it takes money to pay for this service. But come on man! you did nothing physical to provide it. Why do I have to pay so much?
Date published: 2023-02-22
Rated 4 out of 5 by from turbo tax was useful it was helpful advice I also liked the check ups too
Date published: 2023-02-22
Rated 5 out of 5 by from TurboTax Made Filing so Easy! They updated their process so it is more graphic, which helped! They also include links to answers of frequently asked questions which is awesome.
Date published: 2023-02-22
Rated 1 out of 5 by from its n ot free force me to pay for delux it is not free it force me to upgrade to delux and i had no option or els it would not let me file my return
Date published: 2023-02-22
Rated 4 out of 5 by from There appears to alot changes this tax year. There were noticeable differences in tax credits. Returns were a disappointment.
Date published: 2023-02-22
Rated 5 out of 5 by from GREAT SERVICES GREAT CHAT PEOPLE, VERY KNOWLEDGABLE. THANKS FOR EVERYTHING
Date published: 2023-02-22
All TurboTax® Offerings Reviews - Page 10828