TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from easy to use, guides me through step by step Turbo Tax is easy to use, It keeps up to date on tax changes or forms that are not yet settled by the Feds. I appreciate that I can ask for step by step directions or I can skip ahead.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax Awesome! I had a wonderful Turbo Tax Live Expert assist me (unfortunately I can't remember his name, but he really went above and beyond assisting me. Very knowledgeable.
Date published: 2022-03-18
Rated 1 out of 5 by from Not worth having someone do it for you Because they don't even do if for you and then charge 389+
Date published: 2022-03-18
Rated 1 out of 5 by from Broken Software - Unqualified Help The process was easy until you file. Rejected 5 times. Because the form wants a PIN for the IRS. There is no PIN, the IRS says we have no pin. Saying No to the forms didnt work. Paid for live help. Why they were polite. They knew less then I did. Now I have to print and file manually. After forking out to get the service. Do a search, you will find many complaints about the pins not working. Or asking for pins that do not exist. The were nice last year and this year when I had questions. Funny never needed a pin last year either. Next year going to use HR Block. Turbo tax does not have experts. Over all they wasted allot of my time and money. Lost a customer that does Youtube that wanted to praise this service instead I have to say avoid. Again and lastly nice ppl. Just way under qualified to do anything but basics.
Date published: 2022-03-18
Rated 5 out of 5 by from Lindsey was awesome! I had quite a problem and Lindsay took the time to walk me thru it, all the way to the end.
Date published: 2022-03-18
Rated 5 out of 5 by from I'm sold on TurboTax, have been using it for years Ran into a couple of bumps, but that was because I moved this year... records still in boxes. I made it though, eventually.
Date published: 2022-03-18
Rated 3 out of 5 by from 2022 Turbo Tax Review Easy to Use Do not like hidden cost to file Sate Tax Form $25.00.
Date published: 2022-03-18
Rated 5 out of 5 by from It was easy to go through It was easy to go through I didn't need any help at all it was nice and easy
Date published: 2022-03-18
Rated 5 out of 5 by from Very Thorough Timely and appropriate; Was able to get some deductions; But I Needed more information with gifts received from out of country.
Date published: 2022-03-18
Rated 5 out of 5 by from 10 years and counting! Been using Turbo Tax for 10 years and every year it just gets easier.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 10825
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from easy to use, guides me through step by step Turbo Tax is easy to use, It keeps up to date on tax changes or forms that are not yet settled by the Feds. I appreciate that I can ask for step by step directions or I can skip ahead.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Tax Awesome! I had a wonderful Turbo Tax Live Expert assist me (unfortunately I can't remember his name, but he really went above and beyond assisting me. Very knowledgeable.
Date published: 2022-03-18
Rated 1 out of 5 by from Not worth having someone do it for you Because they don't even do if for you and then charge 389+
Date published: 2022-03-18
Rated 1 out of 5 by from Broken Software - Unqualified Help The process was easy until you file. Rejected 5 times. Because the form wants a PIN for the IRS. There is no PIN, the IRS says we have no pin. Saying No to the forms didnt work. Paid for live help. Why they were polite. They knew less then I did. Now I have to print and file manually. After forking out to get the service. Do a search, you will find many complaints about the pins not working. Or asking for pins that do not exist. The were nice last year and this year when I had questions. Funny never needed a pin last year either. Next year going to use HR Block. Turbo tax does not have experts. Over all they wasted allot of my time and money. Lost a customer that does Youtube that wanted to praise this service instead I have to say avoid. Again and lastly nice ppl. Just way under qualified to do anything but basics.
Date published: 2022-03-18
Rated 5 out of 5 by from Lindsey was awesome! I had quite a problem and Lindsay took the time to walk me thru it, all the way to the end.
Date published: 2022-03-18
Rated 5 out of 5 by from I'm sold on TurboTax, have been using it for years Ran into a couple of bumps, but that was because I moved this year... records still in boxes. I made it though, eventually.
Date published: 2022-03-18
Rated 3 out of 5 by from 2022 Turbo Tax Review Easy to Use Do not like hidden cost to file Sate Tax Form $25.00.
Date published: 2022-03-18
Rated 5 out of 5 by from It was easy to go through It was easy to go through I didn't need any help at all it was nice and easy
Date published: 2022-03-18
Rated 5 out of 5 by from Very Thorough Timely and appropriate; Was able to get some deductions; But I Needed more information with gifts received from out of country.
Date published: 2022-03-18
Rated 5 out of 5 by from 10 years and counting! Been using Turbo Tax for 10 years and every year it just gets easier.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 10825