TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Turbotax is very disappointing! Lots of confusing places. Many places have no appropriate guidance or useful information to help the user to navigate.
Date published: 2022-03-14
Rated 5 out of 5 by from Been using this for 8 years apparently TurboTax has always been pretty easy and straight forward to use. You have the option to upgrade if you have more complicated taxes compared to your previous years. Process takes roughly 30 minutes to do.
Date published: 2022-03-14
Rated 4 out of 5 by from Turbo Tax is confusing but pretty good The service without live help (even though I paid for it ) was confusing. It should have been as easy as it was 2 years ago. This year things just seemed a tad more difficult.
Date published: 2022-03-14
Rated 4 out of 5 by from Easy To Use Turbo Tax makes doing your personal taxes less stressful.
Date published: 2022-03-14
Rated 3 out of 5 by from Please do not change the user interface too much I have been using the Turbotax Business for over 15 years and really like it. But I noticed that the version of 2021 Turbotax Business has been changed a bit. First, I noticed the tax result comparison between this year and last year was no longer shown. Next, there was no more "undo" election. For example, if one chose Schedule L, the unselection of the balance sheet becomes very hard, I had to delete 1120 completely and let the software regenerate it.
Date published: 2022-03-14
Rated 5 out of 5 by from Awesome The experience was good. I am pleased with the job well done by Ken. And I really thank him so much.
Date published: 2022-03-14
Rated 4 out of 5 by from Turbo Tax is Great!! Turbo Tax Assistants and Experts were very helpful, they made me feel secure in what I was doing. I welcomed having someone right beside me to guide me. It was an amazing experience.
Date published: 2022-03-14
Rated 4 out of 5 by from Good It was good. It did the job and that’s all I have to say
Date published: 2022-03-14
Rated 5 out of 5 by from Very cool and good I’m a goon who has never done taxes before but they helped a lot
Date published: 2022-03-14
Rated 4 out of 5 by from Turbo Tax is awesome Easy to use, navigate, user friendly, expert guidiance.
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 10822
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbotax is very disappointing! Lots of confusing places. Many places have no appropriate guidance or useful information to help the user to navigate.
Date published: 2022-03-14
Rated 5 out of 5 by from Been using this for 8 years apparently TurboTax has always been pretty easy and straight forward to use. You have the option to upgrade if you have more complicated taxes compared to your previous years. Process takes roughly 30 minutes to do.
Date published: 2022-03-14
Rated 4 out of 5 by from Turbo Tax is confusing but pretty good The service without live help (even though I paid for it ) was confusing. It should have been as easy as it was 2 years ago. This year things just seemed a tad more difficult.
Date published: 2022-03-14
Rated 4 out of 5 by from Easy To Use Turbo Tax makes doing your personal taxes less stressful.
Date published: 2022-03-14
Rated 3 out of 5 by from Please do not change the user interface too much I have been using the Turbotax Business for over 15 years and really like it. But I noticed that the version of 2021 Turbotax Business has been changed a bit. First, I noticed the tax result comparison between this year and last year was no longer shown. Next, there was no more "undo" election. For example, if one chose Schedule L, the unselection of the balance sheet becomes very hard, I had to delete 1120 completely and let the software regenerate it.
Date published: 2022-03-14
Rated 5 out of 5 by from Awesome The experience was good. I am pleased with the job well done by Ken. And I really thank him so much.
Date published: 2022-03-14
Rated 4 out of 5 by from Turbo Tax is Great!! Turbo Tax Assistants and Experts were very helpful, they made me feel secure in what I was doing. I welcomed having someone right beside me to guide me. It was an amazing experience.
Date published: 2022-03-14
Rated 4 out of 5 by from Good It was good. It did the job and that’s all I have to say
Date published: 2022-03-14
Rated 5 out of 5 by from Very cool and good I’m a goon who has never done taxes before but they helped a lot
Date published: 2022-03-14
Rated 4 out of 5 by from Turbo Tax is awesome Easy to use, navigate, user friendly, expert guidiance.
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 10822