TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Clunky, but I guess it works This is my third year using TurboTax business, but for some reason, it couldn't import last year's info, so I had to re-enter it all. Also, we've used Quickbooks online for years, but it doesn't integrate. I had to manually enter all the QB data as well. Interface is also dated. It also assumes a certain amount of knowledge, such as when the software asks me what other forms I need to file. Should it guide me to that answer?
Date published: 2022-03-11
Rated 4 out of 5 by from Turbo Tax did the job! Only 4 stars because Tax Prep is always time consuming and laborious. Hoping next year it will be a bit easier with base info in the system. I like the auto populate of info from W2.
Date published: 2022-03-11
Rated 1 out of 5 by from Not the best Online help it’s actually useless phone never picked up and not an actual person to be able to chat about concerns it’s all computer generated
Date published: 2022-03-11
Rated 5 out of 5 by from Easy, accurate and fast Fast to prepare a return and get a thorough audit.
Date published: 2022-03-11
Rated 4 out of 5 by from TurboTax Premier I tried to use Deluxe, but it provides separate Schedule C's for each 1099-NEC. I had to upgrade to Premier to get it done right.
Date published: 2022-03-11
Rated 5 out of 5 by from Quick and easy easy to use step by step explanations. Expert help if needed it
Date published: 2022-03-11
Rated 5 out of 5 by from It's amazing, easy and fast. It make sure to include every detail in a easy way, secure and offers you very precise suggestions and clear explanations of any doubt.
Date published: 2022-03-11
Rated 5 out of 5 by from The best choice you can make. It’s so easy I did it in my few spare moments between my busy schedule throughout the course of two days. Feels good to have it behind me it’s always such a headache thinking about doing it but it really isn’t that hard.
Date published: 2022-03-11
Rated 3 out of 5 by from Not so awesome Am a longtime user, but continually encounter snags. Updating in recent years froze the program and made it difficult to use. This year, frozen update step almost lost my access to use TT. On restarting, omehow, the updates. had finished and regained access. Consistently, I can't get Federal Tax Exempt interest to post in the right place; had to use a workaround to accomplish it. I have had to use the state output selectively and. do a manual return. State program cannot adjust my NY pension for a MA return; there is no Schedule Y in the forms. Also the federally tax exempt interest is never added into the MA Form 1 income correctly; must adjust Schedule B manually. Seriously considering changing to a different tax program next year since the TT Community comments and Google comments re: the update problem.indicate that you have not resolved the problem over several years.
Date published: 2022-03-11
Rated 4 out of 5 by from Turbo tax is great but buggy at the end I absolutely love Turbo Tax. It has helped me do my taxes for quite a few years now. It is very intuitive / easy to use. During my 2021 return I had some trouble during the filing process where the content area of my browser remained blank. I had to reload the page a bunch of times, clear my browser cache, and finally things worked out. Because of this issue I had to re-enter some of the same information a few times. While this was a pain I have to say that this was the first time I had a problem and I have been using Turbo Tax for around 10 years. I would still recommend Turbo Tax in a heartbeat. I am sure they'll fix the issue that I mentioned here.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 10816
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Clunky, but I guess it works This is my third year using TurboTax business, but for some reason, it couldn't import last year's info, so I had to re-enter it all. Also, we've used Quickbooks online for years, but it doesn't integrate. I had to manually enter all the QB data as well. Interface is also dated. It also assumes a certain amount of knowledge, such as when the software asks me what other forms I need to file. Should it guide me to that answer?
Date published: 2022-03-11
Rated 4 out of 5 by from Turbo Tax did the job! Only 4 stars because Tax Prep is always time consuming and laborious. Hoping next year it will be a bit easier with base info in the system. I like the auto populate of info from W2.
Date published: 2022-03-11
Rated 1 out of 5 by from Not the best Online help it’s actually useless phone never picked up and not an actual person to be able to chat about concerns it’s all computer generated
Date published: 2022-03-11
Rated 5 out of 5 by from Easy, accurate and fast Fast to prepare a return and get a thorough audit.
Date published: 2022-03-11
Rated 4 out of 5 by from TurboTax Premier I tried to use Deluxe, but it provides separate Schedule C's for each 1099-NEC. I had to upgrade to Premier to get it done right.
Date published: 2022-03-11
Rated 5 out of 5 by from Quick and easy easy to use step by step explanations. Expert help if needed it
Date published: 2022-03-11
Rated 5 out of 5 by from It's amazing, easy and fast. It make sure to include every detail in a easy way, secure and offers you very precise suggestions and clear explanations of any doubt.
Date published: 2022-03-11
Rated 5 out of 5 by from The best choice you can make. It’s so easy I did it in my few spare moments between my busy schedule throughout the course of two days. Feels good to have it behind me it’s always such a headache thinking about doing it but it really isn’t that hard.
Date published: 2022-03-11
Rated 3 out of 5 by from Not so awesome Am a longtime user, but continually encounter snags. Updating in recent years froze the program and made it difficult to use. This year, frozen update step almost lost my access to use TT. On restarting, omehow, the updates. had finished and regained access. Consistently, I can't get Federal Tax Exempt interest to post in the right place; had to use a workaround to accomplish it. I have had to use the state output selectively and. do a manual return. State program cannot adjust my NY pension for a MA return; there is no Schedule Y in the forms. Also the federally tax exempt interest is never added into the MA Form 1 income correctly; must adjust Schedule B manually. Seriously considering changing to a different tax program next year since the TT Community comments and Google comments re: the update problem.indicate that you have not resolved the problem over several years.
Date published: 2022-03-11
Rated 4 out of 5 by from Turbo tax is great but buggy at the end I absolutely love Turbo Tax. It has helped me do my taxes for quite a few years now. It is very intuitive / easy to use. During my 2021 return I had some trouble during the filing process where the content area of my browser remained blank. I had to reload the page a bunch of times, clear my browser cache, and finally things worked out. Because of this issue I had to re-enter some of the same information a few times. While this was a pain I have to say that this was the first time I had a problem and I have been using Turbo Tax for around 10 years. I would still recommend Turbo Tax in a heartbeat. I am sure they'll fix the issue that I mentioned here.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 10816