TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 2 out of 5 by from Eh First representative sucked but the last one was great! Did not work for NJ State.
Date published: 2022-02-18
Rated 5 out of 5 by from TurboTax is the One TurboTax was easy so use. I had no problems doing this at all.
Date published: 2022-02-18
Rated 1 out of 5 by from TurboTax get worst each year It gets worst some how but I'm too lazy to switch. Still end up manually inputting information that it pulled from a bank, ADP, and etc. Them adding the default credit karma account for refund is truly annoying.
Date published: 2022-02-18
Rated 5 out of 5 by from Excellent Have used Turbo tax for the last few years. I appreciate how straight forward it is and simple to use.
Date published: 2022-02-18
Rated 4 out of 5 by from Good Software But Not Perfect I used the Live Self-Employed this year because I wanted some extra guidance for a business situation. The software itself had created a glitch for me by not transferring one of my businesses from 2020 into this year. I was missing important asset information. That's never happened in the many years I've used TurboTax! I had three different help sessions with experts. The first one (by phone) didn't seem to understand my need for guidance and eventually put me on hold, never to return! The second one (chat session) was trying to help, but gave me some sketchy information about a depreciating an asset, and when I went to look for answers within TurboTax, my chat screen went away and I couldn't figure out how to retrieve it ... so that was a loss! The third time is a charm (chat) and the expert was quite knowledgeable and went the extra mile to get my situation resolved in a way that made sense and doesn't make me nervous about signing my return!! The cost this year was $100 more than I paid last year, but I did get the helpful advice and guidance I needed (the 3rd try), so in all it's a win. A personal preparer probably would have cost about the same, but would have had to start from scratch since I've been doing this on Turbo Tax for so many years.
Date published: 2022-02-18
Rated 5 out of 5 by from Awesome I am very pleased with Turbo Tax year after year, so easy and convenient.
Date published: 2022-02-18
Rated 1 out of 5 by from Extremely confusing. Errors aren't explained well I used this software last year and it was fine. This year was a nightmare. I kept getting the same errors and then different errors that were not explained very well. I had to call 6 times! I was on hold for 4 1/2 hours during the 6 calls. I was hoping to get a refund but it doesn't appear that will happen.
Date published: 2022-02-18
Rated 4 out of 5 by from TurboTax is great I really like turbotax. The filing is simple, easy and hassle free. The only disappointment is that the cost keeps going up and there should be a way to change your turbotax product without having to clear the entire return and start over.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo tax is great I did engage with turbo tax experts. The two CPA's were very good but it took Pashion to fully solve the problem
Date published: 2022-02-18
Rated 5 out of 5 by from awesome service excellant will recommend this service to friends and family
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10810
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Eh First representative sucked but the last one was great! Did not work for NJ State.
Date published: 2022-02-18
Rated 5 out of 5 by from TurboTax is the One TurboTax was easy so use. I had no problems doing this at all.
Date published: 2022-02-18
Rated 1 out of 5 by from TurboTax get worst each year It gets worst some how but I'm too lazy to switch. Still end up manually inputting information that it pulled from a bank, ADP, and etc. Them adding the default credit karma account for refund is truly annoying.
Date published: 2022-02-18
Rated 5 out of 5 by from Excellent Have used Turbo tax for the last few years. I appreciate how straight forward it is and simple to use.
Date published: 2022-02-18
Rated 4 out of 5 by from Good Software But Not Perfect I used the Live Self-Employed this year because I wanted some extra guidance for a business situation. The software itself had created a glitch for me by not transferring one of my businesses from 2020 into this year. I was missing important asset information. That's never happened in the many years I've used TurboTax! I had three different help sessions with experts. The first one (by phone) didn't seem to understand my need for guidance and eventually put me on hold, never to return! The second one (chat session) was trying to help, but gave me some sketchy information about a depreciating an asset, and when I went to look for answers within TurboTax, my chat screen went away and I couldn't figure out how to retrieve it ... so that was a loss! The third time is a charm (chat) and the expert was quite knowledgeable and went the extra mile to get my situation resolved in a way that made sense and doesn't make me nervous about signing my return!! The cost this year was $100 more than I paid last year, but I did get the helpful advice and guidance I needed (the 3rd try), so in all it's a win. A personal preparer probably would have cost about the same, but would have had to start from scratch since I've been doing this on Turbo Tax for so many years.
Date published: 2022-02-18
Rated 5 out of 5 by from Awesome I am very pleased with Turbo Tax year after year, so easy and convenient.
Date published: 2022-02-18
Rated 1 out of 5 by from Extremely confusing. Errors aren't explained well I used this software last year and it was fine. This year was a nightmare. I kept getting the same errors and then different errors that were not explained very well. I had to call 6 times! I was on hold for 4 1/2 hours during the 6 calls. I was hoping to get a refund but it doesn't appear that will happen.
Date published: 2022-02-18
Rated 4 out of 5 by from TurboTax is great I really like turbotax. The filing is simple, easy and hassle free. The only disappointment is that the cost keeps going up and there should be a way to change your turbotax product without having to clear the entire return and start over.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo tax is great I did engage with turbo tax experts. The two CPA's were very good but it took Pashion to fully solve the problem
Date published: 2022-02-18
Rated 5 out of 5 by from awesome service excellant will recommend this service to friends and family
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10810