TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from It’s great! For all people who receive w-2s this app is a lifesaver! I thought taxes were very scary before and the thought of doing it wrong terrified me but I’m very happy to say that I’ve been doing my taxes with them since I was 17 and they haven’t failed me!
Date published: 2021-02-27
Rated 1 out of 5 by from TurboTax Software Glitch cost us $1,200! This year was very confusing. We went from having a $200 federal refund to owing the feds $1,000. The confusing part was because we got an alert that our State return (not federal) had been rejected. The reason given for the rejection was a software error in TurboTax. We then had to wait two weeks for TurboTax to update its software. And when it did our federal refund vanished and now we got stuck with a $1,000 federal tax bill. 2020 might be the last year we use TurboTax.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo is Good I don’t gave for now because this is my first time here
Date published: 2021-02-27
Rated 5 out of 5 by from TB is AMAZE Love how easy and simple it is but with all the support
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax is great. I love using TT, but the only thing I think would make it so much better is if the site finds errors as you are doing them instead of at the end, because the error edit nearly cut my refund down 2k by forcing me to add my federal pay back in under NJ's claim. Luckily I caught what happened and fixed it myself, but that could seriously jeopardize someone's refund if they didn't know where to look for the error. I also wish that when you click on the "more info" tabs on each screen, that more specific info is given when either clicking on the tab or searching for answers. Many of my questions were not answered. The majority of my questions were answered, but a few were not that were vital to my refund. These things are the only suggestions I have and why I am giving you guys 4 stars. Otherwise the site is great.
Date published: 2021-02-27
Rated 3 out of 5 by from It's alright I've been filing with TurboTax for 6 years now and I'm disappointed to see that the cost of filing has gone up considering it sold me on using this platform to file taxes because it was free. Also disappointed to see that to pay with your return cost an extra $40 for 'convenience'. That aside, I did still choose to file with TurboTax because it is so stinking easy. Just pop in your numbers and it does the rest for you.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy Easy to use, asked the correct questions, great product.
Date published: 2021-02-27
Rated 4 out of 5 by from great help great help getting deductions and finding out which filing status is best fro me.
Date published: 2021-02-27
Rated 5 out of 5 by from Nice Easier than I thought loved it quick and easy thanks turbo tax
Date published: 2021-02-27
Rated 3 out of 5 by from It wasn't free It took about 4 hours to complete and I picked the free e file experience and was charged $ 120.00 to e file state and federal
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10779
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from It’s great! For all people who receive w-2s this app is a lifesaver! I thought taxes were very scary before and the thought of doing it wrong terrified me but I’m very happy to say that I’ve been doing my taxes with them since I was 17 and they haven’t failed me!
Date published: 2021-02-27
Rated 1 out of 5 by from TurboTax Software Glitch cost us $1,200! This year was very confusing. We went from having a $200 federal refund to owing the feds $1,000. The confusing part was because we got an alert that our State return (not federal) had been rejected. The reason given for the rejection was a software error in TurboTax. We then had to wait two weeks for TurboTax to update its software. And when it did our federal refund vanished and now we got stuck with a $1,000 federal tax bill. 2020 might be the last year we use TurboTax.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo is Good I don’t gave for now because this is my first time here
Date published: 2021-02-27
Rated 5 out of 5 by from TB is AMAZE Love how easy and simple it is but with all the support
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax is great. I love using TT, but the only thing I think would make it so much better is if the site finds errors as you are doing them instead of at the end, because the error edit nearly cut my refund down 2k by forcing me to add my federal pay back in under NJ's claim. Luckily I caught what happened and fixed it myself, but that could seriously jeopardize someone's refund if they didn't know where to look for the error. I also wish that when you click on the "more info" tabs on each screen, that more specific info is given when either clicking on the tab or searching for answers. Many of my questions were not answered. The majority of my questions were answered, but a few were not that were vital to my refund. These things are the only suggestions I have and why I am giving you guys 4 stars. Otherwise the site is great.
Date published: 2021-02-27
Rated 3 out of 5 by from It's alright I've been filing with TurboTax for 6 years now and I'm disappointed to see that the cost of filing has gone up considering it sold me on using this platform to file taxes because it was free. Also disappointed to see that to pay with your return cost an extra $40 for 'convenience'. That aside, I did still choose to file with TurboTax because it is so stinking easy. Just pop in your numbers and it does the rest for you.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy Easy to use, asked the correct questions, great product.
Date published: 2021-02-27
Rated 4 out of 5 by from great help great help getting deductions and finding out which filing status is best fro me.
Date published: 2021-02-27
Rated 5 out of 5 by from Nice Easier than I thought loved it quick and easy thanks turbo tax
Date published: 2021-02-27
Rated 3 out of 5 by from It wasn't free It took about 4 hours to complete and I picked the free e file experience and was charged $ 120.00 to e file state and federal
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10779