TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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Rated 5 out of 5 by file 22 from Love it Love Turbo Tax. I used live help several times and they all made it easy.
Date published: 2023-02-23
Rated 5 out of 5 by JoyMB from Turbo tax Quick and easy, this is my 3rd year using turbotax to file my taxes.
Date published: 2023-02-23
Rated 5 out of 5 by DILSIA from AWSOME IT WAS EASY AND FAST IT WAS MY FIRST TIME FILLING AND IT WAS EASY
Date published: 2023-02-23
Rated 5 out of 5 by TX TurboUser from Regular TurboTax user Been using TurboTax for nearly 20 years. Never been disappointed.
Date published: 2023-02-23
Rated 4 out of 5 by jj fellow from Support messages after return is rejected. Fed return was rejected due to processing error on Form 8960. This is an Turbo Tax program issue. Message was to wait until program issue if fixed, but there is no message sent when it was fixed. Upon looking in TT the check file indicated a date when the issue will be resolved, but des not indicate what I should do to resubmit. Check file site just indicates that when the user supplies the missing information then it can be resubmitted. I called "customer service" to find out what I needed to do - do I need to run review or does the updated TT implement all necessary fixes . The person said I need to call customer service, I told him that he is the customer service. I have been using TT for over a decade and have been very happy until now. TT should provide better instructions when the rejection is due to an issue with their program. Secondary - their customer service has significant room for improvement.
Date published: 2023-02-23
Rated 5 out of 5 by Vee J from Makes it Easy Second years using this system. For a small sole proprietor with a day job, the system made it easy to file.
Date published: 2023-02-23
Rated 5 out of 5 by Jceejooneal from Great Great. Lots of help .....,........................
Date published: 2023-02-23
Rated 2 out of 5 by MistaTubbs from Mediocre software, feels scammy The importing feature seems good at first until you realize you have to review each import and fill in the missing areas. Feels like they make pretend it's a good feature just to charge you more money when you are essentially filling it all out on your own anyway. Then charge me $39 to pay with refund?! Gotta love capitalism..
Date published: 2023-02-23
Rated 5 out of 5 by Mandy333 from Wow increíble el servicio!!! Uff un app o proceso que lo recomiendo 100% y la persona que me atendió, fue excelente como manejo la situación!
Date published: 2023-02-23
Rated 3 out of 5 by goranj from Average Not very transparent. It would be easier if input followed actual forms more closely. Too much pushing for more expensive version. Impossible to get a person to answer a question.
All TurboTax® Offerings Reviews - Page 10773
Date published: 2023-02-23
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by file 22 from Love it Love Turbo Tax. I used live help several times and they all made it easy.
Date published: 2023-02-23
Rated 5 out of 5 by JoyMB from Turbo tax Quick and easy, this is my 3rd year using turbotax to file my taxes.
Date published: 2023-02-23
Rated 5 out of 5 by DILSIA from AWSOME IT WAS EASY AND FAST IT WAS MY FIRST TIME FILLING AND IT WAS EASY
Date published: 2023-02-23
Rated 5 out of 5 by TX TurboUser from Regular TurboTax user Been using TurboTax for nearly 20 years. Never been disappointed.
Date published: 2023-02-23
Rated 4 out of 5 by jj fellow from Support messages after return is rejected. Fed return was rejected due to processing error on Form 8960. This is an Turbo Tax program issue. Message was to wait until program issue if fixed, but there is no message sent when it was fixed. Upon looking in TT the check file indicated a date when the issue will be resolved, but des not indicate what I should do to resubmit. Check file site just indicates that when the user supplies the missing information then it can be resubmitted. I called "customer service" to find out what I needed to do - do I need to run review or does the updated TT implement all necessary fixes . The person said I need to call customer service, I told him that he is the customer service. I have been using TT for over a decade and have been very happy until now. TT should provide better instructions when the rejection is due to an issue with their program. Secondary - their customer service has significant room for improvement.
Date published: 2023-02-23
Rated 5 out of 5 by Vee J from Makes it Easy Second years using this system. For a small sole proprietor with a day job, the system made it easy to file.
Date published: 2023-02-23
Rated 5 out of 5 by Jceejooneal from Great Great. Lots of help .....,........................
Date published: 2023-02-23
Rated 2 out of 5 by MistaTubbs from Mediocre software, feels scammy The importing feature seems good at first until you realize you have to review each import and fill in the missing areas. Feels like they make pretend it's a good feature just to charge you more money when you are essentially filling it all out on your own anyway. Then charge me $39 to pay with refund?! Gotta love capitalism..
Date published: 2023-02-23
Rated 5 out of 5 by Mandy333 from Wow increíble el servicio!!! Uff un app o proceso que lo recomiendo 100% y la persona que me atendió, fue excelente como manejo la situación!
Date published: 2023-02-23
Rated 3 out of 5 by goranj from Average Not very transparent. It would be easier if input followed actual forms more closely. Too much pushing for more expensive version. Impossible to get a person to answer a question.
All TurboTax® Offerings Reviews - Page 10773
Date published: 2023-02-23