TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is Great!! I found the Software easy to follow and Mark was very professional and a tremendous help!
Date published: 2021-10-29
Rated 5 out of 5 by from Turbo Tax is excellent The Turbo Tax format was different than last year, so it was a bit confusing to me. Your live expert, Elizabeth from Georgia, was excellent: professional, friendly, and very easy to understand and communicate with.
Date published: 2021-10-29
Rated 1 out of 5 by from Worst TurboTax program I have used in 20 years I had trouble comparing my itemized tax deductions with the standard deduction. Also, questions may not have appropriate answers (Ex. Family: I have kids or I don't have any kids. I have kids but the youngest is 29 year old. Does the question pertain to children at home?)
Date published: 2021-10-29
Rated 2 out of 5 by from Don’t think I’ll use again Will not use again. Have been using Turbo Tax for about 6 years. Not real pleased this time. Think I’ll just file through IRS next time
Date published: 2021-10-29
Rated 4 out of 5 by from turbo tax the program was nice, it walked me through each stage
Date published: 2021-10-29
Rated 2 out of 5 by from 2019 big error, failed to handle SocSec income I have used TurboTax (TT) since 1990. The IRS has sent me no more than three changes for three years when I had to pay a small amount or make an explanation for my numbers. The year 2019 was not a good for TT and me because I feel TT did not consider people who have received Social Security income for several years. The Scenario I have been receiving social security income for the past several years. I included it in years before 2019 but somehow I forgot to add it into 2019, Consequently, I got an IRS letter with a proposed amount. TT's usual look back Each subsequent year TT looks to the previous year to load values for demographics and some financial data. How come TT did not, at the VERY LEAST, note that I had SocSec income for the past year? If it had and noticed I failed to enter SocSec income, it would have flagged that income as it SHOULD HAVE been able to see the discrepancy. Furthermore, if the current year's amount were less than the previous year's, the assumption might be that I had a divorce or had died. Neither is true because I'm single and alive! :-) As it is I will have to pay interest on the totally missed addition of my social security income. I demand a refund for 2019!
Date published: 2021-10-29
Rated 5 out of 5 by from Turbo tax is awesome Your professional was very good she saved me a lot of money.
Date published: 2021-10-29
Rated 5 out of 5 by from Helped me get my taxes filed in time It was confusing on how to get in touch with a human but once I did they were helpful and knowledgeable.
Date published: 2021-10-29
Rated 5 out of 5 by from Turbo Tax is Easy Turbo provides an easy one step at a time way to complete your taxes. Everything is explained clearly. It's so easy to use.
Date published: 2021-10-28
Rated 5 out of 5 by from Long time user I've been using TurboTax over 30 years. It does the job and I'm confident my filings are accurate.
Date published: 2021-10-28
All TurboTax® Offerings Reviews - Page 1078
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Great!! I found the Software easy to follow and Mark was very professional and a tremendous help!
Date published: 2021-10-29
Rated 5 out of 5 by from Turbo Tax is excellent The Turbo Tax format was different than last year, so it was a bit confusing to me. Your live expert, Elizabeth from Georgia, was excellent: professional, friendly, and very easy to understand and communicate with.
Date published: 2021-10-29
Rated 1 out of 5 by from Worst TurboTax program I have used in 20 years I had trouble comparing my itemized tax deductions with the standard deduction. Also, questions may not have appropriate answers (Ex. Family: I have kids or I don't have any kids. I have kids but the youngest is 29 year old. Does the question pertain to children at home?)
Date published: 2021-10-29
Rated 2 out of 5 by from Don’t think I’ll use again Will not use again. Have been using Turbo Tax for about 6 years. Not real pleased this time. Think I’ll just file through IRS next time
Date published: 2021-10-29
Rated 4 out of 5 by from turbo tax the program was nice, it walked me through each stage
Date published: 2021-10-29
Rated 2 out of 5 by from 2019 big error, failed to handle SocSec income I have used TurboTax (TT) since 1990. The IRS has sent me no more than three changes for three years when I had to pay a small amount or make an explanation for my numbers. The year 2019 was not a good for TT and me because I feel TT did not consider people who have received Social Security income for several years. The Scenario I have been receiving social security income for the past several years. I included it in years before 2019 but somehow I forgot to add it into 2019, Consequently, I got an IRS letter with a proposed amount. TT's usual look back Each subsequent year TT looks to the previous year to load values for demographics and some financial data. How come TT did not, at the VERY LEAST, note that I had SocSec income for the past year? If it had and noticed I failed to enter SocSec income, it would have flagged that income as it SHOULD HAVE been able to see the discrepancy. Furthermore, if the current year's amount were less than the previous year's, the assumption might be that I had a divorce or had died. Neither is true because I'm single and alive! :-) As it is I will have to pay interest on the totally missed addition of my social security income. I demand a refund for 2019!
Date published: 2021-10-29
Rated 5 out of 5 by from Turbo tax is awesome Your professional was very good she saved me a lot of money.
Date published: 2021-10-29
Rated 5 out of 5 by from Helped me get my taxes filed in time It was confusing on how to get in touch with a human but once I did they were helpful and knowledgeable.
Date published: 2021-10-29
Rated 5 out of 5 by from Turbo Tax is Easy Turbo provides an easy one step at a time way to complete your taxes. Everything is explained clearly. It's so easy to use.
Date published: 2021-10-28
Rated 5 out of 5 by from Long time user I've been using TurboTax over 30 years. It does the job and I'm confident my filings are accurate.
Date published: 2021-10-28
All TurboTax® Offerings Reviews - Page 1078