TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from awesome quick and easy, like the audit defense. Will use again next year.
Date published: 2021-02-27
Rated 3 out of 5 by from Still does taxes, weak in details The mechanism of doing taxes works as well as ever; it's thorough in making sure I don't overlook anything. It was remarkably difficult to buy the download version -- I kept getting pushed back to the online version. It also seemed weaker when dealing with older data. It suggested I look something up from last year's return, which was odd, since I had imported last year's to begin this year's (and it retained much of that data for the summary pages). Then, when I tried to open last year's return, it thought I wanted to start a new return and imported it into a new return -- and I still couldn't see the requested data. I had to find a PDF copy of last year's return... weird since so much else is well integrated. And I still don't like paying extra to efile my state return...
Date published: 2021-02-27
Rated 5 out of 5 by from Easy and good customer service I had to call 3 times and people were so helpful and knowledgeable. I'll keep using the service every year!
Date published: 2021-02-27
Rated 5 out of 5 by from Goated Goated experience I’ve used them since I was 18 and it’s always been user friendly
Date published: 2021-02-27
Rated 5 out of 5 by from Always the best Sherman was very patient, understanding and very helpful.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax is a money saver We have been using turbotax for years and its always easy to use and i feel that the program always gives us the best return! Thank you Turbotax
Date published: 2021-02-27
Rated 4 out of 5 by from Great but could be better RE: 1099s - display the account number previously entered on the display list so that if you have to go back change something you can go back via the account number
Date published: 2021-02-27
Rated 2 out of 5 by from Turbo Tax Does not provide for all situations Turbotax is more expensive, however, the features have not improved. Unfortunate.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy breezy! The application is easy to use. The guided questions make it simple to complete your return.
Date published: 2021-02-27
Rated 3 out of 5 by from Fed tax is good but state tax product is lacking I've been using TurboTax for years. The Fed tax product has improved greatly over the years but I find the state tax product lacking. have a tax situation where I live in one state but work in another. The states have a reciprocal agreement with taxes, and I think this is what causes issues with TurboTax. This year it seemed to fail to recognize the portion of taxes paid to my work state that came off of the W-2 and piled it into the home state. I have had letters and added work to manage with the states tax services after filings for several years now that I think is related to this issue. This year I opted out of the TurboTax state returns. I give TurboTax 3 stars as it is an incomplete product for my needs.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10762
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from awesome quick and easy, like the audit defense. Will use again next year.
Date published: 2021-02-27
Rated 3 out of 5 by from Still does taxes, weak in details The mechanism of doing taxes works as well as ever; it's thorough in making sure I don't overlook anything. It was remarkably difficult to buy the download version -- I kept getting pushed back to the online version. It also seemed weaker when dealing with older data. It suggested I look something up from last year's return, which was odd, since I had imported last year's to begin this year's (and it retained much of that data for the summary pages). Then, when I tried to open last year's return, it thought I wanted to start a new return and imported it into a new return -- and I still couldn't see the requested data. I had to find a PDF copy of last year's return... weird since so much else is well integrated. And I still don't like paying extra to efile my state return...
Date published: 2021-02-27
Rated 5 out of 5 by from Easy and good customer service I had to call 3 times and people were so helpful and knowledgeable. I'll keep using the service every year!
Date published: 2021-02-27
Rated 5 out of 5 by from Goated Goated experience I’ve used them since I was 18 and it’s always been user friendly
Date published: 2021-02-27
Rated 5 out of 5 by from Always the best Sherman was very patient, understanding and very helpful.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax is a money saver We have been using turbotax for years and its always easy to use and i feel that the program always gives us the best return! Thank you Turbotax
Date published: 2021-02-27
Rated 4 out of 5 by from Great but could be better RE: 1099s - display the account number previously entered on the display list so that if you have to go back change something you can go back via the account number
Date published: 2021-02-27
Rated 2 out of 5 by from Turbo Tax Does not provide for all situations Turbotax is more expensive, however, the features have not improved. Unfortunate.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy breezy! The application is easy to use. The guided questions make it simple to complete your return.
Date published: 2021-02-27
Rated 3 out of 5 by from Fed tax is good but state tax product is lacking I've been using TurboTax for years. The Fed tax product has improved greatly over the years but I find the state tax product lacking. have a tax situation where I live in one state but work in another. The states have a reciprocal agreement with taxes, and I think this is what causes issues with TurboTax. This year it seemed to fail to recognize the portion of taxes paid to my work state that came off of the W-2 and piled it into the home state. I have had letters and added work to manage with the states tax services after filings for several years now that I think is related to this issue. This year I opted out of the TurboTax state returns. I give TurboTax 3 stars as it is an incomplete product for my needs.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10762