TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281564 reviews)
Star ratings are from 2020
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Rated 5 out of 5 by from Turbo Tax is easy and very thorough I learned more about federal taxes than I thought existed. I usually file just before the filing date because I often need to pay additional taxes but from now on I am a Turbo Tax believer and will file much earlier. I have confidence that Turbo Tax is the way to go.
Date published: 2021-05-16
Rated 2 out of 5 by from The GA State Filing is too expensive While I like the product overall, I don't appreciate the expense required to file the GA State Taxes. Thus, I will likely switch to another platform next year
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax was Painless! This is the first time I did my own taxes. I heard this free TurboTax for free from my Dad (he did all my previous taxes on TurboTax bought from Costco, not free!) He told me to try it out since my income tax return should not be complicated. He's right! Just answered all the questions and was done in no time. Great experience... especially when I receive my refund! My only regret is I should have done this earlier.
Date published: 2021-05-16
Rated 1 out of 5 by from TurboTax has gotten worse and worse every year The amount of upselling they do throughout the process is crazy. I don't mind paying for what I need but I don't want to pay for services I don't. It upsold me to deluxe because of college loans and then on the next click, it said that I still only qualified for the standard deduction. I also didn't like getting kicked into a site for Credit Karma after the process. I have used TurboTax for years but next year, I will look elsewhere.
Date published: 2021-05-16
Rated 3 out of 5 by from I struggled with the 2020 Home & Business software After I downloaded the 2020 home & business software, the state information did not load. I tried 5 times. When I was completing the business portion, it recorded all income, but did not have anywhere to add expenses. I thought that was useless. After I searched and found Schedule C, and started to fill it out, I rebooted my computer and downloaded TurboTax again, and finally it included the state forms and the Schedule C and home office forms to complete. I wasted about 7 hours struggling with this glitch.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax This was my first time utilizing your tax experts. The tax experts whom I spoke with were fantastic.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbotax is fabulous!! So easy and efile, too, for both federal and state returns. Love the process and will continue to use them for the future.
Date published: 2021-05-16
Rated 5 out of 5 by from Loved the process been using for years Simple and thorough. I've been using the program for years have never had any problems
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax makes my taxes easy This was very simple. I appreciate this service. I will use turbo tax next year.
Date published: 2021-05-16
Rated 3 out of 5 by from QBI - no Efile - unacceptable I understand that TT does not have an acceptable electronic QBI form. HOWEVER, to not be told that selecting QBI/aggregation would require mailing 40+ pages of tax return is totally unacceptable. A big price to pay for faulty software.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1077
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is easy and very thorough I learned more about federal taxes than I thought existed. I usually file just before the filing date because I often need to pay additional taxes but from now on I am a Turbo Tax believer and will file much earlier. I have confidence that Turbo Tax is the way to go.
Date published: 2021-05-16
Rated 2 out of 5 by from The GA State Filing is too expensive While I like the product overall, I don't appreciate the expense required to file the GA State Taxes. Thus, I will likely switch to another platform next year
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax was Painless! This is the first time I did my own taxes. I heard this free TurboTax for free from my Dad (he did all my previous taxes on TurboTax bought from Costco, not free!) He told me to try it out since my income tax return should not be complicated. He's right! Just answered all the questions and was done in no time. Great experience... especially when I receive my refund! My only regret is I should have done this earlier.
Date published: 2021-05-16
Rated 1 out of 5 by from TurboTax has gotten worse and worse every year The amount of upselling they do throughout the process is crazy. I don't mind paying for what I need but I don't want to pay for services I don't. It upsold me to deluxe because of college loans and then on the next click, it said that I still only qualified for the standard deduction. I also didn't like getting kicked into a site for Credit Karma after the process. I have used TurboTax for years but next year, I will look elsewhere.
Date published: 2021-05-16
Rated 3 out of 5 by from I struggled with the 2020 Home & Business software After I downloaded the 2020 home & business software, the state information did not load. I tried 5 times. When I was completing the business portion, it recorded all income, but did not have anywhere to add expenses. I thought that was useless. After I searched and found Schedule C, and started to fill it out, I rebooted my computer and downloaded TurboTax again, and finally it included the state forms and the Schedule C and home office forms to complete. I wasted about 7 hours struggling with this glitch.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax This was my first time utilizing your tax experts. The tax experts whom I spoke with were fantastic.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbotax is fabulous!! So easy and efile, too, for both federal and state returns. Love the process and will continue to use them for the future.
Date published: 2021-05-16
Rated 5 out of 5 by from Loved the process been using for years Simple and thorough. I've been using the program for years have never had any problems
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax makes my taxes easy This was very simple. I appreciate this service. I will use turbo tax next year.
Date published: 2021-05-16
Rated 3 out of 5 by from QBI - no Efile - unacceptable I understand that TT does not have an acceptable electronic QBI form. HOWEVER, to not be told that selecting QBI/aggregation would require mailing 40+ pages of tax return is totally unacceptable. A big price to pay for faulty software.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1077