TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281565 reviews)
Star ratings are from 2020
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Rated 5 out of 5 by from Great Product! We have been a TurboTax customer for many years. It is always an easy and painless process to complete our taxes with TurboTax.
Date published: 2021-02-27
Rated 5 out of 5 by from I use TT Every Year! Very east to navigate and use! Everything is explained in detail and in a 'language' we all non-tax professionals can understand
Date published: 2021-02-27
Rated 5 out of 5 by from Easy and fast Simple and easy to use would recommend anyone the use of turbotax
Date published: 2021-02-27
Rated 5 out of 5 by from Fairly simple Pretty easy.. Probably should have used a Ltve Expert this year. Normally, everything goes very smooth.
Date published: 2021-02-27
Rated 5 out of 5 by from I love these people I've been using this app for years I have never ever had any problems
Date published: 2021-02-27
Rated 4 out of 5 by from Good, but a few snags Overall, an easy way to file taxes. The software walks you through the steps, and prompts you to enter relevant info. Snags: 1099-NEC form was requested erroneously, some screens kept repeating themselves, too much scrolling (pages could be more compact).
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax Makes Filings Taxes Siimple Filing through Turbo Tax is very convenient and they make it as easy as possible. The only issue I have is I am not aware until the very end that there is an additional fee to pay with the refund. That is a little underhanded.
Date published: 2021-02-27
Rated 1 out of 5 by from Absolute Crap How do you charge people $40 to use their refund to pay for the MANDATORY Federal help that they can't move forward unless they want to move forward on their tax return. Absolute garage and they don't even tell you that they are charging you an additional $40 until the very end.
Date published: 2021-02-27
Rated 5 out of 5 by from Technology at its best! Thank you for making taxes so much more simple and accessible. Most years I would need a book-keeper to make my taxes work. Worth every penny!
Date published: 2021-02-27
Rated 4 out of 5 by from Excellent Customer Service! Turbo Tax does try to make things as easy as possible. Keeping information from previous years is a big help! My biggest challenge is always the investment information.Using third-party access is so much easier than trying to figure it out on my own, but, invariably they still have questions (from investment tax forms) for me that I don't know how to answer.This is frustrating, especially when I've just provided access to my information. It makes me want to scream, "You've got the paperwork in front of you. Figure it out!" But no one listens. :) It is easy though to get a turbo tax person on the phone and they are always helpful, kind, and patient.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10760
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Product! We have been a TurboTax customer for many years. It is always an easy and painless process to complete our taxes with TurboTax.
Date published: 2021-02-27
Rated 5 out of 5 by from I use TT Every Year! Very east to navigate and use! Everything is explained in detail and in a 'language' we all non-tax professionals can understand
Date published: 2021-02-27
Rated 5 out of 5 by from Easy and fast Simple and easy to use would recommend anyone the use of turbotax
Date published: 2021-02-27
Rated 5 out of 5 by from Fairly simple Pretty easy.. Probably should have used a Ltve Expert this year. Normally, everything goes very smooth.
Date published: 2021-02-27
Rated 5 out of 5 by from I love these people I've been using this app for years I have never ever had any problems
Date published: 2021-02-27
Rated 4 out of 5 by from Good, but a few snags Overall, an easy way to file taxes. The software walks you through the steps, and prompts you to enter relevant info. Snags: 1099-NEC form was requested erroneously, some screens kept repeating themselves, too much scrolling (pages could be more compact).
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax Makes Filings Taxes Siimple Filing through Turbo Tax is very convenient and they make it as easy as possible. The only issue I have is I am not aware until the very end that there is an additional fee to pay with the refund. That is a little underhanded.
Date published: 2021-02-27
Rated 1 out of 5 by from Absolute Crap How do you charge people $40 to use their refund to pay for the MANDATORY Federal help that they can't move forward unless they want to move forward on their tax return. Absolute garage and they don't even tell you that they are charging you an additional $40 until the very end.
Date published: 2021-02-27
Rated 5 out of 5 by from Technology at its best! Thank you for making taxes so much more simple and accessible. Most years I would need a book-keeper to make my taxes work. Worth every penny!
Date published: 2021-02-27
Rated 4 out of 5 by from Excellent Customer Service! Turbo Tax does try to make things as easy as possible. Keeping information from previous years is a big help! My biggest challenge is always the investment information.Using third-party access is so much easier than trying to figure it out on my own, but, invariably they still have questions (from investment tax forms) for me that I don't know how to answer.This is frustrating, especially when I've just provided access to my information. It makes me want to scream, "You've got the paperwork in front of you. Figure it out!" But no one listens. :) It is easy though to get a turbo tax person on the phone and they are always helpful, kind, and patient.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10760