TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281639 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easier than I thought I've used other softwares in the past but also always had someone else with me to help but this was the first year I've been completely alone in doing my taxes, and I was nervous I was going to mess it up, but the explanations were simple and the hardest part was just getting over the anxiety of messing something up and maybe getting sent to jail... I'll find out soon if that second part happened, but everything was double checked by the software and I got the okay to file so I'm banking on that!
Date published: 2021-02-27
Rated 3 out of 5 by from I found a bug, almost cost me $300 I found a bug, tried to report it via forum, nobody contacted me. The bug: It doubled all the info on state tax refund. But it didn't show as an extra refund. The automation is very good But sometimes I wanted to see the worksheets that led to a number. I got that only when I viewed the package. You said "Review". So I dislike sneaking in demands for personal info
Date published: 2021-02-27
Rated 4 out of 5 by from Would Recommend TurboTax is great for using for the first time. This was my first time with taxes and I've gotta say, it was surprisingly easy
Date published: 2021-02-27
Rated 5 out of 5 by from made my life so much easier Not sure why anyone WOULDN'T use this service?? It makes people not tax-savvy like me the happiest person on earth. Took me maybe an hour total to get my forms completed and filed. Just have your paperwork (docs) organized ahead of time and it will be a breeze.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is always so helpful! I've always had a good experience with Turbo Tax. Its always helpful and informative.
Date published: 2021-02-27
Rated 5 out of 5 by from Well done This is my second year using Turbo Tax. They do a great job, but they could charge a little less.
Date published: 2021-02-27
Rated 5 out of 5 by from Very simple to use and quick too Very polite and professional and they speak in your language.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbotax is very good. Some of the selectable answers to items just give a overlayed shaded screen with no explanation. The only way to get back is the escape key. Encountered this many times.
Date published: 2021-02-27
Rated 5 out of 5 by from Your Team was extremely helpfull They were extremely helpful walking me through my start-up business cost deductions as well as my personal return. I ended this process more confident and with a better return than I ever considered. Thank you for all the help!
Date published: 2021-02-27
Rated 3 out of 5 by from Turbo Tax was ok I was able to complete my taxes thanks to Turbo Tax, but somehow it led me in lots of circles and I had to answer questions that I had already answered. Eventually I realized and was able to delete the repeated documents. I am always able to do my taxes independently though and I love Turbo Tax for that. I also love that it stores my information from the last year. Usually all it's helpful hints answer my questions to what something means or whether or not it applies to me. The only reason I rated it lower this year was because I kept getting asked the same information again and again.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10759
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easier than I thought I've used other softwares in the past but also always had someone else with me to help but this was the first year I've been completely alone in doing my taxes, and I was nervous I was going to mess it up, but the explanations were simple and the hardest part was just getting over the anxiety of messing something up and maybe getting sent to jail... I'll find out soon if that second part happened, but everything was double checked by the software and I got the okay to file so I'm banking on that!
Date published: 2021-02-27
Rated 3 out of 5 by from I found a bug, almost cost me $300 I found a bug, tried to report it via forum, nobody contacted me. The bug: It doubled all the info on state tax refund. But it didn't show as an extra refund. The automation is very good But sometimes I wanted to see the worksheets that led to a number. I got that only when I viewed the package. You said "Review". So I dislike sneaking in demands for personal info
Date published: 2021-02-27
Rated 4 out of 5 by from Would Recommend TurboTax is great for using for the first time. This was my first time with taxes and I've gotta say, it was surprisingly easy
Date published: 2021-02-27
Rated 5 out of 5 by from made my life so much easier Not sure why anyone WOULDN'T use this service?? It makes people not tax-savvy like me the happiest person on earth. Took me maybe an hour total to get my forms completed and filed. Just have your paperwork (docs) organized ahead of time and it will be a breeze.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is always so helpful! I've always had a good experience with Turbo Tax. Its always helpful and informative.
Date published: 2021-02-27
Rated 5 out of 5 by from Well done This is my second year using Turbo Tax. They do a great job, but they could charge a little less.
Date published: 2021-02-27
Rated 5 out of 5 by from Very simple to use and quick too Very polite and professional and they speak in your language.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbotax is very good. Some of the selectable answers to items just give a overlayed shaded screen with no explanation. The only way to get back is the escape key. Encountered this many times.
Date published: 2021-02-27
Rated 5 out of 5 by from Your Team was extremely helpfull They were extremely helpful walking me through my start-up business cost deductions as well as my personal return. I ended this process more confident and with a better return than I ever considered. Thank you for all the help!
Date published: 2021-02-27
Rated 3 out of 5 by from Turbo Tax was ok I was able to complete my taxes thanks to Turbo Tax, but somehow it led me in lots of circles and I had to answer questions that I had already answered. Eventually I realized and was able to delete the repeated documents. I am always able to do my taxes independently though and I love Turbo Tax for that. I also love that it stores my information from the last year. Usually all it's helpful hints answer my questions to what something means or whether or not it applies to me. The only reason I rated it lower this year was because I kept getting asked the same information again and again.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10759