TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
DDY Fredo from
Amazing service!!!
I appreciated all the help that I got in trying to resolve my issues. Very simple and straight foreword instructions
Date published: 2022-04-05
Rated 4 out of 5 by
FMT1 from
Login trouble
Had all kinds of trouble logging into Turbo Tax!! But once in, it works as usual - great!
Date published: 2022-04-05
Rated 5 out of 5 by
Star 56 from
Awesome help!
Turned out not to be that hard! The walk through was great
Date published: 2022-04-05
Rated 1 out of 5 by
marsh1946 from
Software is good; the full service is poor.
My experience using the software and preparing my own returns over the past six or seven years was good. My use of full service last year was satisfactory. I was very disappointed with my experience using full service this year. My tax expert was non responsive, I kept receiving messages telling me to download documents that had been submitted several days or a week earlier, and when I did get a response to some of my questions, it was addressed to a difference couple and was filled with typos. When I called to get a status report, I was told that the lack of responsiveness was the result of everyone doing free returns. Hopefully, if you are going to offer a free tax return to everyone in the country you will (1) hire enough people to do it and (2) prioritize paying customers and not freeloaders.
Date published: 2022-04-05
Rated 5 out of 5 by
logan12875876 from
turbotax is great
Everything was great and went as expected. My expert was very professional and helpful.
Date published: 2022-04-05
Rated 5 out of 5 by
Retired and Retired from
Excellent
Quick and easy with outstanding help. Done in 3 Hours!
Date published: 2022-04-05
Rated 5 out of 5 by
silverfox3 from
Great, as always!
Same ease of use that I am used to. Not likely to look at another way to file.
Date published: 2022-04-05
Rated 3 out of 5 by
DuhRainnnnNoo from
Turbo Tax is OK
Need to do a verification check that the current years IP PIN has been downloaded - if applicable. Also, when it comes to e-filing signature, an explanation of what actually goes there, (NOT THE SAME AS IP PIN, DUH!) and how to get it if you don't have it handy would be great!
Date published: 2022-04-05
Rated 4 out of 5 by
BobyBoy from
TT is Easy To Use
Easy to use. Good "walk through". However, needs a place to do estimated taxes for the following year.
Date published: 2022-04-05
Rated 5 out of 5 by
Mary Lue78 from
Turbo Tax if great.
Your Product if Great. I have been using Turbo Tax for a long time and have never had a problem with any of the taxes that I have done.
All TurboTax® Offerings Reviews - Page 10741
Date published: 2022-04-05
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
DDY Fredo from
Amazing service!!!
I appreciated all the help that I got in trying to resolve my issues. Very simple and straight foreword instructions
Date published: 2022-04-05
Rated 4 out of 5 by
FMT1 from
Login trouble
Had all kinds of trouble logging into Turbo Tax!! But once in, it works as usual - great!
Date published: 2022-04-05
Rated 5 out of 5 by
Star 56 from
Awesome help!
Turned out not to be that hard! The walk through was great
Date published: 2022-04-05
Rated 1 out of 5 by
marsh1946 from
Software is good; the full service is poor.
My experience using the software and preparing my own returns over the past six or seven years was good. My use of full service last year was satisfactory. I was very disappointed with my experience using full service this year. My tax expert was non responsive, I kept receiving messages telling me to download documents that had been submitted several days or a week earlier, and when I did get a response to some of my questions, it was addressed to a difference couple and was filled with typos. When I called to get a status report, I was told that the lack of responsiveness was the result of everyone doing free returns. Hopefully, if you are going to offer a free tax return to everyone in the country you will (1) hire enough people to do it and (2) prioritize paying customers and not freeloaders.
Date published: 2022-04-05
Rated 5 out of 5 by
logan12875876 from
turbotax is great
Everything was great and went as expected. My expert was very professional and helpful.
Date published: 2022-04-05
Rated 5 out of 5 by
Retired and Retired from
Excellent
Quick and easy with outstanding help. Done in 3 Hours!
Date published: 2022-04-05
Rated 5 out of 5 by
silverfox3 from
Great, as always!
Same ease of use that I am used to. Not likely to look at another way to file.
Date published: 2022-04-05
Rated 3 out of 5 by
DuhRainnnnNoo from
Turbo Tax is OK
Need to do a verification check that the current years IP PIN has been downloaded - if applicable. Also, when it comes to e-filing signature, an explanation of what actually goes there, (NOT THE SAME AS IP PIN, DUH!) and how to get it if you don't have it handy would be great!
Date published: 2022-04-05
Rated 4 out of 5 by
BobyBoy from
TT is Easy To Use
Easy to use. Good "walk through". However, needs a place to do estimated taxes for the following year.
Date published: 2022-04-05
Rated 5 out of 5 by
Mary Lue78 from
Turbo Tax if great.
Your Product if Great. I have been using Turbo Tax for a long time and have never had a problem with any of the taxes that I have done.
All TurboTax® Offerings Reviews - Page 10741
Date published: 2022-04-05