TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax so easy to use! I have used before and I like the ease of use. I will use again.
Date published: 2022-02-18
Rated 1 out of 5 by from Convoluted and confusing this year Turbotax gives the option to upload everything so it autofills all the forms for you. Then, the government says, "Nope, this is filled out incorrectly." When you go back to fix what's wrong, Turbotax says that everything is correct. Never had this much of a problem at any point before in the 12 years I've been filing my own taxes. When you search for solutions on the Turbotax forums, you get stories of people paying extra for a one-on-one with a Turbotax professional, and they don't have any idea what you're talking about, or, the Turbotax professionals that comment in the forums provide links to info that has nothing to do with the problem. You end up with some random user sharing a work around they discovered through trial and error. Pretty goofy overall. I just finished submitting my taxes for the second time, let's hope it work this time around.
Date published: 2022-02-18
Rated 2 out of 5 by from Turbotax Business 2021 Dissapointed I bought Home and Business but it would do a full business 1065 return and then I had to buy Business product also.
Date published: 2022-02-18
Rated 4 out of 5 by from TurboTax is helpful I was trying to complete the 1099 section when inputting additional income from stocks I invested; however, an error occurred where one box stated to leave it blank if a "$0" was shown on my form, but TurboTax wouldn't allow me to proceed by leaving it blank. Perplexed, I left a comment in TurboTax; I received a call not 24 hours later and they directed me how to resolve this issue. Very helpful and I'm glad it was resolved quickly.
Date published: 2022-02-18
Rated 5 out of 5 by from Really helpful Good at explaining how your refund works and everything
Date published: 2022-02-18
Rated 5 out of 5 by from turbotax is awesome to use! This was the first year I filed my taxes by myself, and thankfully turbotax walked me through it flawlessly! I have always been afraid of doing my taxes, but this year I was able to be comfortable enough to do it myself, without the aid of an accountant!
Date published: 2022-02-18
Rated 4 out of 5 by from Mostly helpful I had to engage twice with Live Help. The first time, I was just having some trouble navigating through the various federal and state menus to enter certain data. This first encounter was very helpful, as they helped me garner additional refund $ because of last year's federal stimulus payment. The second time, I got a more inexperienced helper. The TurboTax system was saying I couldn't file my state return electronically because of some esoteric tax credit I had no knowledge of. They did not solve my issue, BUT, when I logged in the next day, all seemed to be fixed on my account.
Date published: 2022-02-18
Rated 5 out of 5 by from Made it easy This service made doing my taxes so easy and the tips were helpful.
Date published: 2022-02-18
Rated 5 out of 5 by from Confident and Easy Taxes It's so easy to use TurboTax. They very easily take you through doing your taxes and make sure you get the best refund available. Able to ask questions. Super easy and confident in submitting my taxes this way
Date published: 2022-02-18
Rated 5 out of 5 by from Great Great great great great great great great great great
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10711
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax so easy to use! I have used before and I like the ease of use. I will use again.
Date published: 2022-02-18
Rated 1 out of 5 by from Convoluted and confusing this year Turbotax gives the option to upload everything so it autofills all the forms for you. Then, the government says, "Nope, this is filled out incorrectly." When you go back to fix what's wrong, Turbotax says that everything is correct. Never had this much of a problem at any point before in the 12 years I've been filing my own taxes. When you search for solutions on the Turbotax forums, you get stories of people paying extra for a one-on-one with a Turbotax professional, and they don't have any idea what you're talking about, or, the Turbotax professionals that comment in the forums provide links to info that has nothing to do with the problem. You end up with some random user sharing a work around they discovered through trial and error. Pretty goofy overall. I just finished submitting my taxes for the second time, let's hope it work this time around.
Date published: 2022-02-18
Rated 2 out of 5 by from Turbotax Business 2021 Dissapointed I bought Home and Business but it would do a full business 1065 return and then I had to buy Business product also.
Date published: 2022-02-18
Rated 4 out of 5 by from TurboTax is helpful I was trying to complete the 1099 section when inputting additional income from stocks I invested; however, an error occurred where one box stated to leave it blank if a "$0" was shown on my form, but TurboTax wouldn't allow me to proceed by leaving it blank. Perplexed, I left a comment in TurboTax; I received a call not 24 hours later and they directed me how to resolve this issue. Very helpful and I'm glad it was resolved quickly.
Date published: 2022-02-18
Rated 5 out of 5 by from Really helpful Good at explaining how your refund works and everything
Date published: 2022-02-18
Rated 5 out of 5 by from turbotax is awesome to use! This was the first year I filed my taxes by myself, and thankfully turbotax walked me through it flawlessly! I have always been afraid of doing my taxes, but this year I was able to be comfortable enough to do it myself, without the aid of an accountant!
Date published: 2022-02-18
Rated 4 out of 5 by from Mostly helpful I had to engage twice with Live Help. The first time, I was just having some trouble navigating through the various federal and state menus to enter certain data. This first encounter was very helpful, as they helped me garner additional refund $ because of last year's federal stimulus payment. The second time, I got a more inexperienced helper. The TurboTax system was saying I couldn't file my state return electronically because of some esoteric tax credit I had no knowledge of. They did not solve my issue, BUT, when I logged in the next day, all seemed to be fixed on my account.
Date published: 2022-02-18
Rated 5 out of 5 by from Made it easy This service made doing my taxes so easy and the tips were helpful.
Date published: 2022-02-18
Rated 5 out of 5 by from Confident and Easy Taxes It's so easy to use TurboTax. They very easily take you through doing your taxes and make sure you get the best refund available. Able to ask questions. Super easy and confident in submitting my taxes this way
Date published: 2022-02-18
Rated 5 out of 5 by from Great Great great great great great great great great great
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10711