TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from TurboTax is great product This is great for loading and using previous years for current returns. Also good expert help. Still I have a big issue with the cost as it seems to be much higher than other products.
Date published: 2022-02-18
Rated 5 out of 5 by from GREAT EXPERIENCE ! My live expert was awesome. Helped me quickly and got my taxes filed asap.
Date published: 2022-02-18
Rated 3 out of 5 by from TurboTax makes doing my taxes as easy as possible I didn't like that the state rejected my return because the program needed an update but it seems to have been resolved.
Date published: 2022-02-18
Rated 5 out of 5 by from Awesome Second year using Turbo Tax - Another Awesome experience.
Date published: 2022-02-18
Rated 4 out of 5 by from I always use Turbo Tax I miss the ability to skip around topics easily. This year the topics section was missing.
Date published: 2022-02-18
Rated 5 out of 5 by from It makes everything so easy I've been using TurboTax for about 10 years, which makes it really easy to do each subsequent year's return. The program used to have some glitches a few years back, but everything worked fine for me this year. I have income from three states, small business income, and regular W2s. TurboTax worked great for all of that.
Date published: 2022-02-18
Rated 1 out of 5 by from Worst Customer Service Took over 7 hours on the phone across two days to resolve a subscription issue. I heard over 6 people say it wasn't their problem and give me a different number to call. One person said they solved the issue sent me ticket closure and didn't solve anything. The number I actually needed to call to solve the issue ended up being the very first phone number I called in the first place. Then to solve the issue, they made me provide screen shots of a subscription after the rep said he can see I've been subscribed since March but needed to verify I actually was paying. Worst customer service ever. I wish I could bill my hourly rate for the amount of time Intuit Turbotax took to solve this issue.
Date published: 2022-02-18
Rated 5 out of 5 by from Easy and efficient Always easy to work with and makes the process fast.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo Tax is as smooth as doubleplay up the middle They helped with every little part in the process. They saved me money and time like none other!
Date published: 2022-02-18
Rated 5 out of 5 by from Wouldn't use any other program!! The program is very easy to work through. This year I was a little hesitant on a few topics so I reached out to Turbo Tax Live and spoke with a tax consoltant within 7 minutes. She put my mind at ease.
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10705
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is great product This is great for loading and using previous years for current returns. Also good expert help. Still I have a big issue with the cost as it seems to be much higher than other products.
Date published: 2022-02-18
Rated 5 out of 5 by from GREAT EXPERIENCE ! My live expert was awesome. Helped me quickly and got my taxes filed asap.
Date published: 2022-02-18
Rated 3 out of 5 by from TurboTax makes doing my taxes as easy as possible I didn't like that the state rejected my return because the program needed an update but it seems to have been resolved.
Date published: 2022-02-18
Rated 5 out of 5 by from Awesome Second year using Turbo Tax - Another Awesome experience.
Date published: 2022-02-18
Rated 4 out of 5 by from I always use Turbo Tax I miss the ability to skip around topics easily. This year the topics section was missing.
Date published: 2022-02-18
Rated 5 out of 5 by from It makes everything so easy I've been using TurboTax for about 10 years, which makes it really easy to do each subsequent year's return. The program used to have some glitches a few years back, but everything worked fine for me this year. I have income from three states, small business income, and regular W2s. TurboTax worked great for all of that.
Date published: 2022-02-18
Rated 1 out of 5 by from Worst Customer Service Took over 7 hours on the phone across two days to resolve a subscription issue. I heard over 6 people say it wasn't their problem and give me a different number to call. One person said they solved the issue sent me ticket closure and didn't solve anything. The number I actually needed to call to solve the issue ended up being the very first phone number I called in the first place. Then to solve the issue, they made me provide screen shots of a subscription after the rep said he can see I've been subscribed since March but needed to verify I actually was paying. Worst customer service ever. I wish I could bill my hourly rate for the amount of time Intuit Turbotax took to solve this issue.
Date published: 2022-02-18
Rated 5 out of 5 by from Easy and efficient Always easy to work with and makes the process fast.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo Tax is as smooth as doubleplay up the middle They helped with every little part in the process. They saved me money and time like none other!
Date published: 2022-02-18
Rated 5 out of 5 by from Wouldn't use any other program!! The program is very easy to work through. This year I was a little hesitant on a few topics so I reached out to Turbo Tax Live and spoke with a tax consoltant within 7 minutes. She put my mind at ease.
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10705