TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 4 out of 5 by
FrankBlaz from
TurboTax is great product
This is great for loading and using previous years for current returns. Also good expert help. Still I have a big issue with the cost as it seems to be much higher than other products.
Date published: 2022-02-18
Rated 5 out of 5 by
Jrod 2022 from
GREAT EXPERIENCE !
My live expert was awesome. Helped me quickly and got my taxes filed asap.
Date published: 2022-02-18
Rated 3 out of 5 by
Dawn34 from
TurboTax makes doing my taxes as easy as possible
I didn't like that the state rejected my return because the program needed an update but it seems to have been resolved.
Date published: 2022-02-18
Rated 5 out of 5 by
Harry0523 from
Awesome
Second year using Turbo Tax - Another Awesome experience.
Date published: 2022-02-18
Rated 4 out of 5 by
John 5720 from
I always use Turbo Tax
I miss the ability to skip around topics easily. This year the topics section was missing.
Date published: 2022-02-18
Rated 5 out of 5 by
rkadel88 from
It makes everything so easy
I've been using TurboTax for about 10 years, which makes it really easy to do each subsequent year's return. The program used to have some glitches a few years back, but everything worked fine for me this year. I have income from three states, small business income, and regular W2s. TurboTax worked great for all of that.
Date published: 2022-02-18
Rated 1 out of 5 by
CustomerSince2001 from
Worst Customer Service
Took over 7 hours on the phone across two days to resolve a subscription issue. I heard over 6 people say it wasn't their problem and give me a different number to call. One person said they solved the issue sent me ticket closure and didn't solve anything. The number I actually needed to call to solve the issue ended up being the very first phone number I called in the first place. Then to solve the issue, they made me provide screen shots of a subscription after the rep said he can see I've been subscribed since March but needed to verify I actually was paying. Worst customer service ever. I wish I could bill my hourly rate for the amount of time Intuit Turbotax took to solve this issue.
Date published: 2022-02-18
Rated 5 out of 5 by
Neltrees from
Easy and efficient
Always easy to work with and makes the process fast.
Date published: 2022-02-18
Rated 5 out of 5 by
Michaelbibby from
Turbo Tax is as smooth as doubleplay up the middle
They helped with every little part in the process. They saved me money and time like none other!
Date published: 2022-02-18
Rated 5 out of 5 by
Jmp67 from
Wouldn't use any other program!!
The program is very easy to work through. This year I was a little hesitant on a few topics so I reached out to Turbo Tax Live and spoke with a tax consoltant within 7 minutes. She put my mind at ease.
All TurboTax® Offerings Reviews - Page 10705
Date published: 2022-02-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 4 out of 5 by
FrankBlaz from
TurboTax is great product
This is great for loading and using previous years for current returns. Also good expert help. Still I have a big issue with the cost as it seems to be much higher than other products.
Date published: 2022-02-18
Rated 5 out of 5 by
Jrod 2022 from
GREAT EXPERIENCE !
My live expert was awesome. Helped me quickly and got my taxes filed asap.
Date published: 2022-02-18
Rated 3 out of 5 by
Dawn34 from
TurboTax makes doing my taxes as easy as possible
I didn't like that the state rejected my return because the program needed an update but it seems to have been resolved.
Date published: 2022-02-18
Rated 5 out of 5 by
Harry0523 from
Awesome
Second year using Turbo Tax - Another Awesome experience.
Date published: 2022-02-18
Rated 4 out of 5 by
John 5720 from
I always use Turbo Tax
I miss the ability to skip around topics easily. This year the topics section was missing.
Date published: 2022-02-18
Rated 5 out of 5 by
rkadel88 from
It makes everything so easy
I've been using TurboTax for about 10 years, which makes it really easy to do each subsequent year's return. The program used to have some glitches a few years back, but everything worked fine for me this year. I have income from three states, small business income, and regular W2s. TurboTax worked great for all of that.
Date published: 2022-02-18
Rated 1 out of 5 by
CustomerSince2001 from
Worst Customer Service
Took over 7 hours on the phone across two days to resolve a subscription issue. I heard over 6 people say it wasn't their problem and give me a different number to call. One person said they solved the issue sent me ticket closure and didn't solve anything. The number I actually needed to call to solve the issue ended up being the very first phone number I called in the first place. Then to solve the issue, they made me provide screen shots of a subscription after the rep said he can see I've been subscribed since March but needed to verify I actually was paying. Worst customer service ever. I wish I could bill my hourly rate for the amount of time Intuit Turbotax took to solve this issue.
Date published: 2022-02-18
Rated 5 out of 5 by
Neltrees from
Easy and efficient
Always easy to work with and makes the process fast.
Date published: 2022-02-18
Rated 5 out of 5 by
Michaelbibby from
Turbo Tax is as smooth as doubleplay up the middle
They helped with every little part in the process. They saved me money and time like none other!
Date published: 2022-02-18
Rated 5 out of 5 by
Jmp67 from
Wouldn't use any other program!!
The program is very easy to work through. This year I was a little hesitant on a few topics so I reached out to Turbo Tax Live and spoke with a tax consoltant within 7 minutes. She put my mind at ease.
All TurboTax® Offerings Reviews - Page 10705
Date published: 2022-02-18