TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 1 out of 5 by from 20 Year Former Customer This year was the worst with the forced updates and the little to no technical support. The go to is the community of users who are in need of technical support because of the trash updates that are pushed out by Intuit. Thanks but no thanks.
Date published: 2021-05-31
Rated 4 out of 5 by from A High Quality Tax Service I chose the self-employed tax sevice. Service was thorough and intuitive. Price is nearly double though and i could not get a tax expert to review it for a week.
Date published: 2021-05-31
Rated 2 out of 5 by from Not as good a program as expected by TurboTax Have use TTax for many years. Am really disappointed there were so many bugs this year. I am a well versed tax preparer and was able to make it through the program to use but would not recommend for beginners that don't know what questions to ask and look for potential problems based on reasonableness even on complicated returns. The What-if scenarios proved way off base also. Thank goodness for the many blogs that people follow and lend their advice. I am glad that I didn't file early in the tax season while the bugs were being discovered but why does it take so long though for them to be resolved if they even were? I will continue to use TTax because I love the automated process but will keep my guard up!
Date published: 2021-05-31
Rated 5 out of 5 by from turbo tax is assume i have used turbo tax for 15 years and i will continue to use it as lone as i can
Date published: 2021-05-31
Rated 2 out of 5 by from Turbo tax could be alil more better The rejections and live calling help but sometimes it should guide you alil better
Date published: 2021-05-31
Rated 1 out of 5 by from Terrible experience with turbox 2019 I had to amend my 2019, but couldn't find the installation code that was required when I attempted to reopen turbo tax to amend return. I had to purchase another copy of turbo tax delux at a cost of $79.99 Absolutley ridiculous!!!
Date published: 2021-05-31
Rated 5 out of 5 by from Easy easy but time consuming. thanks turbo tax you are great.
Date published: 2021-05-31
Rated 3 out of 5 by from Issues with entering stock information Automatic import or manual transaction both was unable to fix the problems on by stock option input. Tried deleting the specific form and no luck. spoke with a customer agent specialist and spent 2 hrs debugging the issue and no result. looking at the forums and other people in similar situation , looks like i am not the only facing such annoying problems importing the data . Dissapointed in turbotax handling this situation
Date published: 2021-05-31
Rated 1 out of 5 by from turbo tax is more confusing and unable to print have used turbo tax for years, it has become more difficult to use in the past three years and now it have a print error and will not complete the tax forms heard copy to mail in. I DON'T SEE USING TURBO TAX IN MY FUTURE.
Date published: 2021-05-31
Rated 4 out of 5 by from Turbo Tax does its job awesome! Job very well done as Turbo Tax is the service you can reliably depend upon to get the 2020 tax filing done satisfactorily.
Date published: 2021-05-31
All TurboTax® Offerings Reviews - Page 1071
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from 20 Year Former Customer This year was the worst with the forced updates and the little to no technical support. The go to is the community of users who are in need of technical support because of the trash updates that are pushed out by Intuit. Thanks but no thanks.
Date published: 2021-05-31
Rated 4 out of 5 by from A High Quality Tax Service I chose the self-employed tax sevice. Service was thorough and intuitive. Price is nearly double though and i could not get a tax expert to review it for a week.
Date published: 2021-05-31
Rated 2 out of 5 by from Not as good a program as expected by TurboTax Have use TTax for many years. Am really disappointed there were so many bugs this year. I am a well versed tax preparer and was able to make it through the program to use but would not recommend for beginners that don't know what questions to ask and look for potential problems based on reasonableness even on complicated returns. The What-if scenarios proved way off base also. Thank goodness for the many blogs that people follow and lend their advice. I am glad that I didn't file early in the tax season while the bugs were being discovered but why does it take so long though for them to be resolved if they even were? I will continue to use TTax because I love the automated process but will keep my guard up!
Date published: 2021-05-31
Rated 5 out of 5 by from turbo tax is assume i have used turbo tax for 15 years and i will continue to use it as lone as i can
Date published: 2021-05-31
Rated 2 out of 5 by from Turbo tax could be alil more better The rejections and live calling help but sometimes it should guide you alil better
Date published: 2021-05-31
Rated 1 out of 5 by from Terrible experience with turbox 2019 I had to amend my 2019, but couldn't find the installation code that was required when I attempted to reopen turbo tax to amend return. I had to purchase another copy of turbo tax delux at a cost of $79.99 Absolutley ridiculous!!!
Date published: 2021-05-31
Rated 5 out of 5 by from Easy easy but time consuming. thanks turbo tax you are great.
Date published: 2021-05-31
Rated 3 out of 5 by from Issues with entering stock information Automatic import or manual transaction both was unable to fix the problems on by stock option input. Tried deleting the specific form and no luck. spoke with a customer agent specialist and spent 2 hrs debugging the issue and no result. looking at the forums and other people in similar situation , looks like i am not the only facing such annoying problems importing the data . Dissapointed in turbotax handling this situation
Date published: 2021-05-31
Rated 1 out of 5 by from turbo tax is more confusing and unable to print have used turbo tax for years, it has become more difficult to use in the past three years and now it have a print error and will not complete the tax forms heard copy to mail in. I DON'T SEE USING TURBO TAX IN MY FUTURE.
Date published: 2021-05-31
Rated 4 out of 5 by from Turbo Tax does its job awesome! Job very well done as Turbo Tax is the service you can reliably depend upon to get the 2020 tax filing done satisfactorily.
Date published: 2021-05-31
All TurboTax® Offerings Reviews - Page 1071