TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from 2021 Tax Return It was fine until I came across questions I did not understand. It was not as simple as you make us believe. And it is definitely too expensive. My income is embarrassing and yet you charge me $240. Then the government takes more. I still did not get the answers I need. My questions were not clearly explained to me in the way I understand.
Date published: 2022-10-17
Rated 3 out of 5 by from Not very happy but ok I used the online version at first which had many glitches which Turbo Tax knew about but never fixed. I had to pay for a product that didn't work and we were very upset eventually one of your representatives helped me but it was very frustrating.
Date published: 2022-10-17
Rated 5 out of 5 by from Always reliable Simple and easy. Works perfect for simple tax returns
Date published: 2022-10-17
Rated 4 out of 5 by from TurboTax gets the job done! TurboTax gets the job done! I have been using it for over 20 years. I would like to suggest that if it adds a free-hand input page allowing me to input my problems encountered to IRS. Now I have to send it separately by mail.
Date published: 2022-10-17
Rated 2 out of 5 by from Turbo Tax Review I had multiple issues this year with Turbo Tax Premier. Improperly filled in worksheets for one. I had a problem requiring tech support where the application said "efile was closed 10/15", while according to the IRS it is open until Nov 17. But discovered later that ignoring the message and simply continuing it dd let me efile. on Oct 16.
Date published: 2022-10-17
Rated 1 out of 5 by from My Premier CD / DownloadHad Issues Programming on my CD was flawed. It would not allow Income to be input; froze at that step in the process. Call in help assistant was finally able to get the program to work normally by having me run the program in Administrator mode.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax Turbo Tax great help when I've needed to call for help.
Date published: 2022-10-17
Rated 5 out of 5 by from The easiest & best! Always easy and helpful. The prompts are easy to understand!
Date published: 2022-10-17
Rated 4 out of 5 by from TURBO TAX IS EASY TO USE I AM A RETIRED INCOME TAX PREPARER AND FIND THE HOME AND BUSINESS PACKAGE TO HANDLE ALL OF MY NEEDS. I LIKE THE STEP BY STEP AND ALSO THE FORMS SO IT MAKES IT EASY AND LESS TIME CONSUMING.
Date published: 2022-10-17
Rated 3 out of 5 by from Turbotax has problems. It could be better ---I clearly clicked that I didn't want to efile my Maryland form, but Turbotax ignored that. ---On. Oct 16 2022, I started to efile my Fed form and I happened to go back to the File A Return tab and it said efiling is closed for the season. It let me efile it anyway. It better work. None of the date lists that popped up under Learn More links indicated when efile closes. ---The topic list is not complete enough in order to find specific pages.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 108
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from 2021 Tax Return It was fine until I came across questions I did not understand. It was not as simple as you make us believe. And it is definitely too expensive. My income is embarrassing and yet you charge me $240. Then the government takes more. I still did not get the answers I need. My questions were not clearly explained to me in the way I understand.
Date published: 2022-10-17
Rated 3 out of 5 by from Not very happy but ok I used the online version at first which had many glitches which Turbo Tax knew about but never fixed. I had to pay for a product that didn't work and we were very upset eventually one of your representatives helped me but it was very frustrating.
Date published: 2022-10-17
Rated 5 out of 5 by from Always reliable Simple and easy. Works perfect for simple tax returns
Date published: 2022-10-17
Rated 4 out of 5 by from TurboTax gets the job done! TurboTax gets the job done! I have been using it for over 20 years. I would like to suggest that if it adds a free-hand input page allowing me to input my problems encountered to IRS. Now I have to send it separately by mail.
Date published: 2022-10-17
Rated 2 out of 5 by from Turbo Tax Review I had multiple issues this year with Turbo Tax Premier. Improperly filled in worksheets for one. I had a problem requiring tech support where the application said "efile was closed 10/15", while according to the IRS it is open until Nov 17. But discovered later that ignoring the message and simply continuing it dd let me efile. on Oct 16.
Date published: 2022-10-17
Rated 1 out of 5 by from My Premier CD / DownloadHad Issues Programming on my CD was flawed. It would not allow Income to be input; froze at that step in the process. Call in help assistant was finally able to get the program to work normally by having me run the program in Administrator mode.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax Turbo Tax great help when I've needed to call for help.
Date published: 2022-10-17
Rated 5 out of 5 by from The easiest & best! Always easy and helpful. The prompts are easy to understand!
Date published: 2022-10-17
Rated 4 out of 5 by from TURBO TAX IS EASY TO USE I AM A RETIRED INCOME TAX PREPARER AND FIND THE HOME AND BUSINESS PACKAGE TO HANDLE ALL OF MY NEEDS. I LIKE THE STEP BY STEP AND ALSO THE FORMS SO IT MAKES IT EASY AND LESS TIME CONSUMING.
Date published: 2022-10-17
Rated 3 out of 5 by from Turbotax has problems. It could be better ---I clearly clicked that I didn't want to efile my Maryland form, but Turbotax ignored that. ---On. Oct 16 2022, I started to efile my Fed form and I happened to go back to the File A Return tab and it said efiling is closed for the season. It let me efile it anyway. It better work. None of the date lists that popped up under Learn More links indicated when efile closes. ---The topic list is not complete enough in order to find specific pages.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 108