TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Super helpful software and phone support! Phone support was excellent even on a Sunday, right before the filing deadline.
Date published: 2022-04-18
Rated 5 out of 5 by from Love TurboTax Always easy to use, never any issues with site or tax filing.
Date published: 2022-04-18
Rated 5 out of 5 by from great product Easy to use. Easy to find useful information if confused.
Date published: 2022-04-18
Rated 1 out of 5 by from Didn't even let me fix a document. Told me to they would help me fix an issue and never brought me to the section that needed to be fixes.
Date published: 2022-04-18
Rated 5 out of 5 by from That was great! I appreciate Turbotax as they were so user-friendly, easy to file, and I felt I was able to receive a great tax return! Thank you!
Date published: 2022-04-18
Rated 4 out of 5 by from Great Does the job, time consuming. I like that it keeps a record
Date published: 2022-04-18
Rated 5 out of 5 by from Could not have done it without TURBO TAX! YEAR AFTER YEAR I TRIED TO MAKE OUR TAXES RIGHT! I FIND THAT TASK CHALLENGING, BUT USING TURBO TAX DELUXE HELPED ME FEEL MORE CONFIDENT THAT I AM PUTTING ALL THE RIGHT INFORMATION IN MY FILE!
Date published: 2022-04-18
Rated 5 out of 5 by from Very Professional App - Turbo Tax Excellent program, walks you through step by step while letting you know things are progressing well.
Date published: 2022-04-18
Rated 5 out of 5 by from Great and fast Fast and easy to file. Didn’t need any help getting it done.
Date published: 2022-04-18
Rated 3 out of 5 by from Make the Free Filing Process More Transparent I file taxes for my 87 years old mother who is on fixed income. She has been paying over $130 each year to file her taxes with Turbo Tax. This year as in the past when I logged in my online session a screen painted that told me that I should use Turbo Tax Premier for $89 and State for $49. It also ran up charges up to $369 for a live person to file for her, For the first time I questioned this - I thought this was much to expensive for her simple return. I called for a Help Representative. She walked me to the Turbo Tax Free website, instead of the one I normally use It signed me in and I went through the filing process. I filed both her Federal and State for Free. I really appreciate the Help Rep staying with me as I went through the Free filing process as I got everything e-filed. As I anticipated, she did not get a refund and I did not pay any tax. I am just doing this to show that she has filed. $150 is a lot of money for her and people like her. Please consider revising your program so that it does not recommend using a Tax Filing product that exceeds the true needs of your customer. As I had done in previous years, had I trusted your Online product selection (and not made an effort to get a Help Rep) she would have unwittingly paid another $150 this year to file. She cannot be the only retired person using your product that is overpaying for your filing service. Again, I really appreciate your Help Rep's attention to her filing.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1070
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Super helpful software and phone support! Phone support was excellent even on a Sunday, right before the filing deadline.
Date published: 2022-04-18
Rated 5 out of 5 by from Love TurboTax Always easy to use, never any issues with site or tax filing.
Date published: 2022-04-18
Rated 5 out of 5 by from great product Easy to use. Easy to find useful information if confused.
Date published: 2022-04-18
Rated 1 out of 5 by from Didn't even let me fix a document. Told me to they would help me fix an issue and never brought me to the section that needed to be fixes.
Date published: 2022-04-18
Rated 5 out of 5 by from That was great! I appreciate Turbotax as they were so user-friendly, easy to file, and I felt I was able to receive a great tax return! Thank you!
Date published: 2022-04-18
Rated 4 out of 5 by from Great Does the job, time consuming. I like that it keeps a record
Date published: 2022-04-18
Rated 5 out of 5 by from Could not have done it without TURBO TAX! YEAR AFTER YEAR I TRIED TO MAKE OUR TAXES RIGHT! I FIND THAT TASK CHALLENGING, BUT USING TURBO TAX DELUXE HELPED ME FEEL MORE CONFIDENT THAT I AM PUTTING ALL THE RIGHT INFORMATION IN MY FILE!
Date published: 2022-04-18
Rated 5 out of 5 by from Very Professional App - Turbo Tax Excellent program, walks you through step by step while letting you know things are progressing well.
Date published: 2022-04-18
Rated 5 out of 5 by from Great and fast Fast and easy to file. Didn’t need any help getting it done.
Date published: 2022-04-18
Rated 3 out of 5 by from Make the Free Filing Process More Transparent I file taxes for my 87 years old mother who is on fixed income. She has been paying over $130 each year to file her taxes with Turbo Tax. This year as in the past when I logged in my online session a screen painted that told me that I should use Turbo Tax Premier for $89 and State for $49. It also ran up charges up to $369 for a live person to file for her, For the first time I questioned this - I thought this was much to expensive for her simple return. I called for a Help Representative. She walked me to the Turbo Tax Free website, instead of the one I normally use It signed me in and I went through the filing process. I filed both her Federal and State for Free. I really appreciate the Help Rep staying with me as I went through the Free filing process as I got everything e-filed. As I anticipated, she did not get a refund and I did not pay any tax. I am just doing this to show that she has filed. $150 is a lot of money for her and people like her. Please consider revising your program so that it does not recommend using a Tax Filing product that exceeds the true needs of your customer. As I had done in previous years, had I trusted your Online product selection (and not made an effort to get a Help Rep) she would have unwittingly paid another $150 this year to file. She cannot be the only retired person using your product that is overpaying for your filing service. Again, I really appreciate your Help Rep's attention to her filing.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1070