TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281604 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easy but one glitch this year easy to navigate, however, when entering mortgage interest amount as written on 1098, when finalizing, it gives an error, "Deductible Home Mortgage Interest Wks: Your calculations could not be completed. Ref code 9-945-263". I had to google how to get around it which meant signing out (because I couldn't navigate back), sign back in and change that amount to not have decimal. Then it worked
Date published: 2021-02-27
Rated 5 out of 5 by from Very Easy to use Used turbo tax for years. Very easy to use and would recommend.
Date published: 2021-02-27
Rated 2 out of 5 by from Works great until it doesn't I had to use Self-Employed last year, but only need to use the Free tier this year. TurboTax kept importing last year's Schedule C forms, but I couldn't review them to delete them without upgrading my account back to Self-Employed. I finally had to upgrade to Plus just so I could actually get tech support. They explained how to use Tools to delete those forms... only for those forms to be added back while I was in the final review process. I had to re-delete everything before finally filing, and my "simple" submission turned into a 2 hour ordeal. I ended up having to pay $30 in support for something I don't believe was my fault. The entire experience left me very frustrated and not feeling like I'll be returning to this product next year.
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome Very Patient and helpful polite and available right away
Date published: 2021-02-27
Rated 2 out of 5 by from Much worse this year The question around high deductible health plans was completely unintelligible. It was much harder overall to file this year.
Date published: 2021-02-27
Rated 5 out of 5 by from great TurboTax is very easy to use and understand. Would recommend
Date published: 2021-02-27
Rated 1 out of 5 by from A bug prevents me from e-filing my state taxes Turbo Tax will not allow me to remove my ex-spouse's information from my state taxes, carries this through every single year, and this error prevents me from being able to e-file. IT'S SO ANNOYING. This year, I paid Turbo Tax $40 to e-file my state taxes, and then the software wouldn't do it. No refund is possible.
Date published: 2021-02-27
Rated 5 out of 5 by from Very thorough knowledge! Very good experience as usual. I have been a long time Turbo Tax customer.
Date published: 2021-02-27
Rated 5 out of 5 by from I've always used turbotax and it works and is simp I had trouble this year, moving from another state, but had assistance to get my taxes filed.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbotax review Easy to use; recommend for others to use. Better than filing out forms myself
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10665
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy but one glitch this year easy to navigate, however, when entering mortgage interest amount as written on 1098, when finalizing, it gives an error, "Deductible Home Mortgage Interest Wks: Your calculations could not be completed. Ref code 9-945-263". I had to google how to get around it which meant signing out (because I couldn't navigate back), sign back in and change that amount to not have decimal. Then it worked
Date published: 2021-02-27
Rated 5 out of 5 by from Very Easy to use Used turbo tax for years. Very easy to use and would recommend.
Date published: 2021-02-27
Rated 2 out of 5 by from Works great until it doesn't I had to use Self-Employed last year, but only need to use the Free tier this year. TurboTax kept importing last year's Schedule C forms, but I couldn't review them to delete them without upgrading my account back to Self-Employed. I finally had to upgrade to Plus just so I could actually get tech support. They explained how to use Tools to delete those forms... only for those forms to be added back while I was in the final review process. I had to re-delete everything before finally filing, and my "simple" submission turned into a 2 hour ordeal. I ended up having to pay $30 in support for something I don't believe was my fault. The entire experience left me very frustrated and not feeling like I'll be returning to this product next year.
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome Very Patient and helpful polite and available right away
Date published: 2021-02-27
Rated 2 out of 5 by from Much worse this year The question around high deductible health plans was completely unintelligible. It was much harder overall to file this year.
Date published: 2021-02-27
Rated 5 out of 5 by from great TurboTax is very easy to use and understand. Would recommend
Date published: 2021-02-27
Rated 1 out of 5 by from A bug prevents me from e-filing my state taxes Turbo Tax will not allow me to remove my ex-spouse's information from my state taxes, carries this through every single year, and this error prevents me from being able to e-file. IT'S SO ANNOYING. This year, I paid Turbo Tax $40 to e-file my state taxes, and then the software wouldn't do it. No refund is possible.
Date published: 2021-02-27
Rated 5 out of 5 by from Very thorough knowledge! Very good experience as usual. I have been a long time Turbo Tax customer.
Date published: 2021-02-27
Rated 5 out of 5 by from I've always used turbotax and it works and is simp I had trouble this year, moving from another state, but had assistance to get my taxes filed.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbotax review Easy to use; recommend for others to use. Better than filing out forms myself
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10665