TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 2 out of 5 by from Disappointed Entering information was generally easy and straightforward. I was having an issue changing a number I realized was supposed to be entered somewhere else (regarding medical expenses), so I chatted with a Live Expert. They were not helpful at all and were very rude. When they realized that they had no idea how to help me, so they exited the chat without further information for how I could find help. When I was done with my tax returns, I submitted 2 questions for review; one of which was the question I had asked the Live Expert. I wait a week for a response (it says I will get a response in 24 hours), and I didn't get a response at all. I submitted my taxes as is and am hoping the "expert" reviewing it will know if everything looks good. I don't think I will be using TurboTax in the future. I upgraded for the $95 but am not sure I got my money's worth.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy Peasy! I've used TurboTax for many years and it's always easy to follow along with.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is great Really liked the printed explanations provided for each item. Appreciated Debbie's help. She solved the mystery!
Date published: 2021-02-27
Rated 5 out of 5 by from Very user friendy! Turbo Tax is very user friendly. I would recommend it to my friends/associates.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax is so easy to use Turbo tax is so easy to use I just can't understand why everyone doesn't just do their own taxes.
Date published: 2021-02-27
Rated 5 out of 5 by from awesome IT took a few minutes to get everything right, but in the end , all turned out great
Date published: 2021-02-27
Rated 3 out of 5 by from Shouldn't be this hard You tell me both Federal and State were rejected because my AGI on line 8b of the 2019 federal form is wrong. But it is exactly what it says on the form you sent me last year. Seems to me this is a Turbotax problem, not and IRS problem. I can't penetrate the IRS web site. I think Turbotax should fix this. Please take care of it.
Date published: 2021-02-27
Rated 1 out of 5 by from KEEPS ASKING THE SAME THING OVER AND OVER! I used Turbo Tax last year and it was good. This year I removed a few things and it still kept asking for them later like the interest income. Took it off in the beginning and they still asked later to enter it again. It also keeps asking the same thing over and over. This used to be simple to use now it takes over an hour for a simple tax return. I will be using a different service next year.
Date published: 2021-02-27
Rated 1 out of 5 by from 2020 Sch SE-S glitch is a nightmare! I spoke to 3 different TurboTax representatives on the phone and no one was able to fix the glitch. I spent enormous amounts of time doing something that should have been simple. I ended up finding the answer on Community Discussions (which is full of frustrated customers all troubleshooting the same issue).
Date published: 2021-02-27
Rated 5 out of 5 by from Could not have done it on my own The software has improved every year The best was Nate the live person who walked me through it every step of the way He was fantastic calm patient & without him I would have pulled my hair out
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10659
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Disappointed Entering information was generally easy and straightforward. I was having an issue changing a number I realized was supposed to be entered somewhere else (regarding medical expenses), so I chatted with a Live Expert. They were not helpful at all and were very rude. When they realized that they had no idea how to help me, so they exited the chat without further information for how I could find help. When I was done with my tax returns, I submitted 2 questions for review; one of which was the question I had asked the Live Expert. I wait a week for a response (it says I will get a response in 24 hours), and I didn't get a response at all. I submitted my taxes as is and am hoping the "expert" reviewing it will know if everything looks good. I don't think I will be using TurboTax in the future. I upgraded for the $95 but am not sure I got my money's worth.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy Peasy! I've used TurboTax for many years and it's always easy to follow along with.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is great Really liked the printed explanations provided for each item. Appreciated Debbie's help. She solved the mystery!
Date published: 2021-02-27
Rated 5 out of 5 by from Very user friendy! Turbo Tax is very user friendly. I would recommend it to my friends/associates.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax is so easy to use Turbo tax is so easy to use I just can't understand why everyone doesn't just do their own taxes.
Date published: 2021-02-27
Rated 5 out of 5 by from awesome IT took a few minutes to get everything right, but in the end , all turned out great
Date published: 2021-02-27
Rated 3 out of 5 by from Shouldn't be this hard You tell me both Federal and State were rejected because my AGI on line 8b of the 2019 federal form is wrong. But it is exactly what it says on the form you sent me last year. Seems to me this is a Turbotax problem, not and IRS problem. I can't penetrate the IRS web site. I think Turbotax should fix this. Please take care of it.
Date published: 2021-02-27
Rated 1 out of 5 by from KEEPS ASKING THE SAME THING OVER AND OVER! I used Turbo Tax last year and it was good. This year I removed a few things and it still kept asking for them later like the interest income. Took it off in the beginning and they still asked later to enter it again. It also keeps asking the same thing over and over. This used to be simple to use now it takes over an hour for a simple tax return. I will be using a different service next year.
Date published: 2021-02-27
Rated 1 out of 5 by from 2020 Sch SE-S glitch is a nightmare! I spoke to 3 different TurboTax representatives on the phone and no one was able to fix the glitch. I spent enormous amounts of time doing something that should have been simple. I ended up finding the answer on Community Discussions (which is full of frustrated customers all troubleshooting the same issue).
Date published: 2021-02-27
Rated 5 out of 5 by from Could not have done it on my own The software has improved every year The best was Nate the live person who walked me through it every step of the way He was fantastic calm patient & without him I would have pulled my hair out
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10659