TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from awesome support I actually got stumped on a few things this year. It was simple to schedule a time and date for a call from a representative (tax expert) Once on the phone she was extremely patient with me and helped me. I was able to make the necessary corrections and file. THANK YOU SO MUCH!
Date published: 2023-02-22
Rated 5 out of 5 by from Massive help on taxes I have turbotax live and used the contact a professional option and they helped me from the start to the finish. I was a bit worried this year for my returns as i am in college and just got a new tax form i hadn't used before but with the help it was very easy.
Date published: 2023-02-22
Rated 5 out of 5 by from Amazing customer service Kamara was excellent! She was the best customer service person I have ever spoken with. It was like a conversation with a friend...who happened to know a lot about tax issues! LOL
Date published: 2023-02-22
Rated 5 out of 5 by from Turbo Tax is super easy to use This is my second year using Turbo Tax and I love how easy it is to file my taxes on this site.
Date published: 2023-02-22
Rated 1 out of 5 by from Misleading Filing my taxes started out fine. I did the $0 basic return. When I got to the end and ready to file they charged me the $49 upgrade because they found a credit with my retirement plan, which wasn't even that much. On top of that, in order to e-file I had to pay fees because TurboTax uses third-party banks to file and to submit refund of taxes to my bank institution. I lost $177 to fees that should have been stated before I filed. Their advertising on "free" return is misleading. They essentially trick you into paying more for their services than you expect because they lock you in after they process your tax refund. It is a ripoff and in my eyes, a scam.
Date published: 2023-02-22
Rated 5 out of 5 by from Excellent! This is an excellent system. The online answers to questions were so helpful. When I ran into difficulty twice the tax personnel were so much help. I almost gave up. But had excellent, knowledgeable help to get me back on track. Definitely will use this system again next year.
Date published: 2023-02-22
Rated 5 out of 5 by from GREAT , VERY EASY VERY EASY, LOVE THE WAY IT FLOWS. THE EXPERIENCE WAS GREAT.
Date published: 2023-02-22
Rated 5 out of 5 by from Great Experience The process was very simple, not time consuming, and site provided helpful information to make sure I was getting the best return possible!
Date published: 2023-02-22
Rated 4 out of 5 by from Stock Transaction Submission I wish there was a way to submit the sales of itemized stock transactions in spread sheet format as opposed to one by one. Preset column headers with the ability to add a row per transaction. This would make it alot easier.
Date published: 2023-02-22
Rated 3 out of 5 by from you guys made a former great product into crap 6th year in a row using your alls platform. It was glitchy and broken at times. For example: got stuck in more than one loop, I had to delete several duplications from importing data from TD ameritrade and Wells Fargo, my saved bank account data that was used the last 5 years was deleted out in the middle of me confirming my direct deposit method... im guessing to try to push me into using credit karma.... >.<
Date published: 2023-02-22
All TurboTax® Offerings Reviews - Page 10646
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from awesome support I actually got stumped on a few things this year. It was simple to schedule a time and date for a call from a representative (tax expert) Once on the phone she was extremely patient with me and helped me. I was able to make the necessary corrections and file. THANK YOU SO MUCH!
Date published: 2023-02-22
Rated 5 out of 5 by from Massive help on taxes I have turbotax live and used the contact a professional option and they helped me from the start to the finish. I was a bit worried this year for my returns as i am in college and just got a new tax form i hadn't used before but with the help it was very easy.
Date published: 2023-02-22
Rated 5 out of 5 by from Amazing customer service Kamara was excellent! She was the best customer service person I have ever spoken with. It was like a conversation with a friend...who happened to know a lot about tax issues! LOL
Date published: 2023-02-22
Rated 5 out of 5 by from Turbo Tax is super easy to use This is my second year using Turbo Tax and I love how easy it is to file my taxes on this site.
Date published: 2023-02-22
Rated 1 out of 5 by from Misleading Filing my taxes started out fine. I did the $0 basic return. When I got to the end and ready to file they charged me the $49 upgrade because they found a credit with my retirement plan, which wasn't even that much. On top of that, in order to e-file I had to pay fees because TurboTax uses third-party banks to file and to submit refund of taxes to my bank institution. I lost $177 to fees that should have been stated before I filed. Their advertising on "free" return is misleading. They essentially trick you into paying more for their services than you expect because they lock you in after they process your tax refund. It is a ripoff and in my eyes, a scam.
Date published: 2023-02-22
Rated 5 out of 5 by from Excellent! This is an excellent system. The online answers to questions were so helpful. When I ran into difficulty twice the tax personnel were so much help. I almost gave up. But had excellent, knowledgeable help to get me back on track. Definitely will use this system again next year.
Date published: 2023-02-22
Rated 5 out of 5 by from GREAT , VERY EASY VERY EASY, LOVE THE WAY IT FLOWS. THE EXPERIENCE WAS GREAT.
Date published: 2023-02-22
Rated 5 out of 5 by from Great Experience The process was very simple, not time consuming, and site provided helpful information to make sure I was getting the best return possible!
Date published: 2023-02-22
Rated 4 out of 5 by from Stock Transaction Submission I wish there was a way to submit the sales of itemized stock transactions in spread sheet format as opposed to one by one. Preset column headers with the ability to add a row per transaction. This would make it alot easier.
Date published: 2023-02-22
Rated 3 out of 5 by from you guys made a former great product into crap 6th year in a row using your alls platform. It was glitchy and broken at times. For example: got stuck in more than one loop, I had to delete several duplications from importing data from TD ameritrade and Wells Fargo, my saved bank account data that was used the last 5 years was deleted out in the middle of me confirming my direct deposit method... im guessing to try to push me into using credit karma.... >.<
Date published: 2023-02-22
All TurboTax® Offerings Reviews - Page 10646