TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax makes life easier TurboTax is easy to use and makes what is a dreaded process a bit easier to deal with!
Date published: 2022-04-10
Rated 5 out of 5 by from The best to do your taxes I’ve been using TurboTax for about five years now and never had any problems and was always satisfied with the experience.
Date published: 2022-04-10
Rated 4 out of 5 by from Needed help, but it worked. While I was working on the return, the program was updated, and it suddenly required me to enter an explanation of one item. I didn't know what a suitable form of that entry would be, and a support agent didn't know, either. She was very nice, however, and coached me through a search that settled on an acceptable entry. Updating could have been automated, but time loss was not too great.
Date published: 2022-04-10
Rated 4 out of 5 by from Takes most of stress out of filing but... While I have been using TurboTax now for a number of years, one forgets when/how payment information will be asked/recorded. A simple line in the e-filing prep would be helpful to know that you will have the chance to enter banking or credit card information before filing. Secondly, I am reminded that the 2022 TurboTax will not run on Mac OS Catalina, yet upgrading will require purchasing a new computer. This is premature for TurboTax to require this to run such important software. Otherwise, I appreciate being less stressed when completing this annual task!
Date published: 2022-04-10
Rated 5 out of 5 by from LaSandra Is Awesome! I have been dealing with issues for 2 days trying to get my Returns Filed. It would only take me to the payment page, when TT had already received my $119. I have a receipt from my bank showing this. TT also had it right on my screen. I don't know what to do. I asked for calls back and received several but No one would answer the phone. Leave me on hold for over 5 minutes each time only to just hang up. And! Then LaShandra Called OMG! she could see my issues. Then took care of them like the Pro she is. Thank Goodness for her. I truly was at my wits end.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax was super easy to do. Turbo tax was easy to do. All information was easy to understand. I was lead step by step through everything.
Date published: 2022-04-10
Rated 5 out of 5 by from So simple I have used Turbo Tax for many years. The tax software is so very easy and i never have an issue with filing
Date published: 2022-04-10
Rated 5 out of 5 by from I love Turbo Tax!! Filing my taxes have always been easy with Turbo Tax. I have been a faithful customer for the past 8yrs since I purchased my house. They make filing easy!
Date published: 2022-04-10
Rated 1 out of 5 by from 3 years with the same bugs -- plus new ones. Don't expect credit card purchasing through TT to work -- e.g., for state e-file. See the many forum posts. Some people get lucky, but many do not. Tired of paying for TT only to be stuck (1) paying an extra $40 for Intuit to take it out of my deduction or (2) printing, getting to and waiting at USPS, and paying for tracking.
Date published: 2022-04-10
Rated 4 out of 5 by from Consistent year to year Consistent year to year. This makes completing your taxes easier and less stressful.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 10645
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax makes life easier TurboTax is easy to use and makes what is a dreaded process a bit easier to deal with!
Date published: 2022-04-10
Rated 5 out of 5 by from The best to do your taxes I’ve been using TurboTax for about five years now and never had any problems and was always satisfied with the experience.
Date published: 2022-04-10
Rated 4 out of 5 by from Needed help, but it worked. While I was working on the return, the program was updated, and it suddenly required me to enter an explanation of one item. I didn't know what a suitable form of that entry would be, and a support agent didn't know, either. She was very nice, however, and coached me through a search that settled on an acceptable entry. Updating could have been automated, but time loss was not too great.
Date published: 2022-04-10
Rated 4 out of 5 by from Takes most of stress out of filing but... While I have been using TurboTax now for a number of years, one forgets when/how payment information will be asked/recorded. A simple line in the e-filing prep would be helpful to know that you will have the chance to enter banking or credit card information before filing. Secondly, I am reminded that the 2022 TurboTax will not run on Mac OS Catalina, yet upgrading will require purchasing a new computer. This is premature for TurboTax to require this to run such important software. Otherwise, I appreciate being less stressed when completing this annual task!
Date published: 2022-04-10
Rated 5 out of 5 by from LaSandra Is Awesome! I have been dealing with issues for 2 days trying to get my Returns Filed. It would only take me to the payment page, when TT had already received my $119. I have a receipt from my bank showing this. TT also had it right on my screen. I don't know what to do. I asked for calls back and received several but No one would answer the phone. Leave me on hold for over 5 minutes each time only to just hang up. And! Then LaShandra Called OMG! she could see my issues. Then took care of them like the Pro she is. Thank Goodness for her. I truly was at my wits end.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax was super easy to do. Turbo tax was easy to do. All information was easy to understand. I was lead step by step through everything.
Date published: 2022-04-10
Rated 5 out of 5 by from So simple I have used Turbo Tax for many years. The tax software is so very easy and i never have an issue with filing
Date published: 2022-04-10
Rated 5 out of 5 by from I love Turbo Tax!! Filing my taxes have always been easy with Turbo Tax. I have been a faithful customer for the past 8yrs since I purchased my house. They make filing easy!
Date published: 2022-04-10
Rated 1 out of 5 by from 3 years with the same bugs -- plus new ones. Don't expect credit card purchasing through TT to work -- e.g., for state e-file. See the many forum posts. Some people get lucky, but many do not. Tired of paying for TT only to be stuck (1) paying an extra $40 for Intuit to take it out of my deduction or (2) printing, getting to and waiting at USPS, and paying for tracking.
Date published: 2022-04-10
Rated 4 out of 5 by from Consistent year to year Consistent year to year. This makes completing your taxes easier and less stressful.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 10645