TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Worked great. Very helpful and and responsive. good value and return process.
Date published: 2023-02-22
Rated 3 out of 5 by from Maybe I'm done? So I had to go through the IRS website to prove who I was to try and get my 2021 tax info. Which apparently was never filed because I filed for a loss of money. Now my state and federal taxes are being rejected because of of it. Frustrating to say the least. May use a different site.
Date published: 2023-02-22
Rated 1 out of 5 by from Second-rate, inferior service department Multiple calls, the only advice I received is to start over, for state and federal questions. Service quality has dropped below acceptable standards this year... time to move on.
Date published: 2023-02-22
Rated 5 out of 5 by from Great every year TurboTax is amazing i use it every year and best of all it free
Date published: 2023-02-22
Rated 5 out of 5 by from Turbo Tax is Great!!!! Very easy to use! Would recommend to others! Have used for 10 years
Date published: 2023-02-22
Rated 5 out of 5 by from turbo tax is great I Have always had a good experience with Turbo. Quick and accurate
Date published: 2023-02-22
Rated 5 out of 5 by from turbo tax is amazing I've been doing my taxes for 7 years now in turbo tax and I haven't run with any problems. I'm a happy customer, its way better than paying more money to get do your taxes somewhere else
Date published: 2023-02-22
Rated 5 out of 5 by from Easy to use I've used TurboTax for several years and find it easy to use and a good source of information with tax questions.
Date published: 2023-02-22
Rated 3 out of 5 by from Good guidance but hidden fees The step-by-step guide was very helpful. I did not like the fact that the "free" return preparation ended up costing more than $100. Throughout the process they kept trying to upsell me, and then they added various transmission and processing fees. Disappointed.
Date published: 2023-02-22
Rated 1 out of 5 by from Not helpful I tried the full service and tried asking for help during self service and no one I talked to was helpful.
Date published: 2023-02-22
All TurboTax® Offerings Reviews - Page 10633
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Worked great. Very helpful and and responsive. good value and return process.
Date published: 2023-02-22
Rated 3 out of 5 by from Maybe I'm done? So I had to go through the IRS website to prove who I was to try and get my 2021 tax info. Which apparently was never filed because I filed for a loss of money. Now my state and federal taxes are being rejected because of of it. Frustrating to say the least. May use a different site.
Date published: 2023-02-22
Rated 1 out of 5 by from Second-rate, inferior service department Multiple calls, the only advice I received is to start over, for state and federal questions. Service quality has dropped below acceptable standards this year... time to move on.
Date published: 2023-02-22
Rated 5 out of 5 by from Great every year TurboTax is amazing i use it every year and best of all it free
Date published: 2023-02-22
Rated 5 out of 5 by from Turbo Tax is Great!!!! Very easy to use! Would recommend to others! Have used for 10 years
Date published: 2023-02-22
Rated 5 out of 5 by from turbo tax is great I Have always had a good experience with Turbo. Quick and accurate
Date published: 2023-02-22
Rated 5 out of 5 by from turbo tax is amazing I've been doing my taxes for 7 years now in turbo tax and I haven't run with any problems. I'm a happy customer, its way better than paying more money to get do your taxes somewhere else
Date published: 2023-02-22
Rated 5 out of 5 by from Easy to use I've used TurboTax for several years and find it easy to use and a good source of information with tax questions.
Date published: 2023-02-22
Rated 3 out of 5 by from Good guidance but hidden fees The step-by-step guide was very helpful. I did not like the fact that the "free" return preparation ended up costing more than $100. Throughout the process they kept trying to upsell me, and then they added various transmission and processing fees. Disappointed.
Date published: 2023-02-22
Rated 1 out of 5 by from Not helpful I tried the full service and tried asking for help during self service and no one I talked to was helpful.
Date published: 2023-02-22
All TurboTax® Offerings Reviews - Page 10633