TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo tax is amazingly helpful I had help from an agent frank and he was beyond awesome and helped me with every question. He walked me through everything and had the most patience with me.
Date published: 2022-02-18
Rated 5 out of 5 by from So Easy to Use For years I took my taxes to a place to be done for a huge price. The last 4 years Ive done it myself on Turbo Tax and its so easy to do!
Date published: 2022-02-18
Rated 5 out of 5 by from I love Turbo Tax I've been using Turbo Tax for years and Turbo Tax makes it so easy, and explains everything!
Date published: 2022-02-18
Rated 4 out of 5 by from Easy To Use Easy to use. Any question I had when filling out was easily searchable.
Date published: 2022-02-18
Rated 1 out of 5 by from TurboTax is excellent It was very easy to use the format from start to finish.
Date published: 2022-02-18
Rated 5 out of 5 by from TurboTax has been my go to for years. I have been using TurboTax for years. Never had a problem with it.
Date published: 2022-02-18
Rated 4 out of 5 by from Very good I have used TT for years. This year just as I was about to file it..FAILED It was the captcha of all things! I had to go to my setting etc etc etc. Please, Let people know to do this before they are at the very last step. I felt frustrated and frightened. Use large print... Give instructions Before filing your pop up blocker must be enabled
Date published: 2022-02-18
Rated 5 out of 5 by from Awesome! Delisa help us understand what was need as a new married couple filling together.
Date published: 2022-02-18
Rated 3 out of 5 by from Not free anymore Well... it used to have an option to file federal taxes for free and only pay for state, which was fine. I paid for state. Now it charges for state and federal, $40 each, but the way it tells you in the beginning makes it sound like $40 total. Then it offers upgrades constantly, which is normal, but tries to trick you into upgrades that are difficult to go back and remove, like paying for the service from your tax return with an unmention extra $45 charge. As a single mom living below the poverty line, I would appreciate straightforward communication about the total that is going to be charged and an easy option to not only upgrade but downgrade the services you’re using. A base charge is fine. It’s understandable that the service is not free, and I’m happy to pay for the convenience of remembering my info from years past. I don’t enjoy feeling like I’m being tricked into using a more expensive service that I don’t need for my very basic filing. That being said, turbo tax is very user friendly and lays everything out in a fun easy format that I’ve always enjoyed. I love that it saves my info so there’s less typing for me each year. I just want to feel like I have more choices and they aren’t being made for me. I will review the other products available next year and may file free with other software, or for a small fee. Surely $80 per low income client at the lowest rate fee is excessive.
Date published: 2022-02-18
Rated 5 out of 5 by from It's the BEST way to file!! It's the BEST way to file!! I've used it for 2 or 3 years now and it is the BEST!! Easy to use and fast too!!
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10626
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is amazingly helpful I had help from an agent frank and he was beyond awesome and helped me with every question. He walked me through everything and had the most patience with me.
Date published: 2022-02-18
Rated 5 out of 5 by from So Easy to Use For years I took my taxes to a place to be done for a huge price. The last 4 years Ive done it myself on Turbo Tax and its so easy to do!
Date published: 2022-02-18
Rated 5 out of 5 by from I love Turbo Tax I've been using Turbo Tax for years and Turbo Tax makes it so easy, and explains everything!
Date published: 2022-02-18
Rated 4 out of 5 by from Easy To Use Easy to use. Any question I had when filling out was easily searchable.
Date published: 2022-02-18
Rated 1 out of 5 by from TurboTax is excellent It was very easy to use the format from start to finish.
Date published: 2022-02-18
Rated 5 out of 5 by from TurboTax has been my go to for years. I have been using TurboTax for years. Never had a problem with it.
Date published: 2022-02-18
Rated 4 out of 5 by from Very good I have used TT for years. This year just as I was about to file it..FAILED It was the captcha of all things! I had to go to my setting etc etc etc. Please, Let people know to do this before they are at the very last step. I felt frustrated and frightened. Use large print... Give instructions Before filing your pop up blocker must be enabled
Date published: 2022-02-18
Rated 5 out of 5 by from Awesome! Delisa help us understand what was need as a new married couple filling together.
Date published: 2022-02-18
Rated 3 out of 5 by from Not free anymore Well... it used to have an option to file federal taxes for free and only pay for state, which was fine. I paid for state. Now it charges for state and federal, $40 each, but the way it tells you in the beginning makes it sound like $40 total. Then it offers upgrades constantly, which is normal, but tries to trick you into upgrades that are difficult to go back and remove, like paying for the service from your tax return with an unmention extra $45 charge. As a single mom living below the poverty line, I would appreciate straightforward communication about the total that is going to be charged and an easy option to not only upgrade but downgrade the services you’re using. A base charge is fine. It’s understandable that the service is not free, and I’m happy to pay for the convenience of remembering my info from years past. I don’t enjoy feeling like I’m being tricked into using a more expensive service that I don’t need for my very basic filing. That being said, turbo tax is very user friendly and lays everything out in a fun easy format that I’ve always enjoyed. I love that it saves my info so there’s less typing for me each year. I just want to feel like I have more choices and they aren’t being made for me. I will review the other products available next year and may file free with other software, or for a small fee. Surely $80 per low income client at the lowest rate fee is excessive.
Date published: 2022-02-18
Rated 5 out of 5 by from It's the BEST way to file!! It's the BEST way to file!! I've used it for 2 or 3 years now and it is the BEST!! Easy to use and fast too!!
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10626