TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Refund Processing Service Fee I've been using TurboTax for over 20 years. This year I was going to take the State processing fee of $20 from my federal refund. But at the very end of the program there was a "Refund Processing Service Fee" of $40 that TurboTax was going to charge me just to reduce my refund by the $20 State fee. I think this is inappropriate. I already paid $40 for the program from Costco. I just went back and charged it to my credit card with no extra fees.
Date published: 2021-02-19
Rated 4 out of 5 by from TurboTax is easy to use and minimizes errors I have used TurboTax for more than a decade, and have always found it easy to use. By being able to import last year's data, as well as connect with banking/investments directly, the chance of introducing errors is minimized
Date published: 2021-02-19
Rated 3 out of 5 by from Saving and retrieving return i Saving and retrieving return is awkward. Had trouble finding the saved return.
Date published: 2021-02-19
Rated 3 out of 5 by from Beware of software glitches So as simple and convenient as Turbotax is, it is definitely not glitch/mistake free. We have used Turbotax for the last several years, so am pretty familiar. However, this year it would not let me continue past my Federal review and kept saying there was a mistake, when it was actually a known software glitch. I use the deluxe version, but under that version, there is no number to call for help, even though the issue was on their end, so I had to pay to upgrade to Live agent to even speak to someone. So, after about 5 hours on the phone with an agent, him being able to see my screen but me doing the 'clicking' because they can't do it remotely, he said he would figure it out overnight and contact me back the next day. He was true to his word, and after about another hour we had the issue fixed. And the agent also was able to change my selection back to deluxe and refund the difference, although after all the time I had to spend I felt like a full refund would have been the right thing to do. To be clear, Adam (the agent), was awesome and worked really hard, but aside from the enormous amount of time I had to spend when I should have been working, I felt like Turbotax is starting to feel glitchy and my confidence in them has definitely been shaken. And there are other options, so not sure what I'll do with next years taxes at this point. Again, all in all, it's convenient. But DEFINITELY not 100% reliable, so be aware. By the way, this 'glitch', had it not been caught, would have cost me about $600 in extra taxes I would have unknowingly paid.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Excellent it was awesome using turbo tax to file my returns for a second year in a row. They ar good and knowledgeable at what they do. thank you for your help. it is worth every dime.
Date published: 2021-02-19
Rated 5 out of 5 by from Great Job very easy to use self service is awesome will continue to use thank you
Date published: 2021-02-19
Rated 5 out of 5 by from Professional and efficient Self directed with multiple suggestions and informative knowledge base support
Date published: 2021-02-19
Rated 5 out of 5 by from easy tax filing with turbotax easy step by step. .only problem i had was not having last years taxes handy.
Date published: 2021-02-19
Rated 5 out of 5 by from super easy fast as well this was a very easy application to use instructions were clear and product walked me through all steps. Checked and double checked all information.
Date published: 2021-02-19
Rated 2 out of 5 by from Very Confusing and Time Wasting Compared to Past I have always been an advocate for TurboTax and have 8-years running in using. Found this year to be very confusing and not user friendly. Especially did not like the "Revisit" button never going away after I finished a section. I went into several loops of reviewing the same information over and over with it never saying it was complete. Took my at least 3-times as long this year to complete as years past. Also found myself answering the same questions over and over and had to hard-jump to new sections. This was not a user-friendly version. I have a lot invested (all my returns) so hope it gets better next year.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 10626
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Refund Processing Service Fee I've been using TurboTax for over 20 years. This year I was going to take the State processing fee of $20 from my federal refund. But at the very end of the program there was a "Refund Processing Service Fee" of $40 that TurboTax was going to charge me just to reduce my refund by the $20 State fee. I think this is inappropriate. I already paid $40 for the program from Costco. I just went back and charged it to my credit card with no extra fees.
Date published: 2021-02-19
Rated 4 out of 5 by from TurboTax is easy to use and minimizes errors I have used TurboTax for more than a decade, and have always found it easy to use. By being able to import last year's data, as well as connect with banking/investments directly, the chance of introducing errors is minimized
Date published: 2021-02-19
Rated 3 out of 5 by from Saving and retrieving return i Saving and retrieving return is awkward. Had trouble finding the saved return.
Date published: 2021-02-19
Rated 3 out of 5 by from Beware of software glitches So as simple and convenient as Turbotax is, it is definitely not glitch/mistake free. We have used Turbotax for the last several years, so am pretty familiar. However, this year it would not let me continue past my Federal review and kept saying there was a mistake, when it was actually a known software glitch. I use the deluxe version, but under that version, there is no number to call for help, even though the issue was on their end, so I had to pay to upgrade to Live agent to even speak to someone. So, after about 5 hours on the phone with an agent, him being able to see my screen but me doing the 'clicking' because they can't do it remotely, he said he would figure it out overnight and contact me back the next day. He was true to his word, and after about another hour we had the issue fixed. And the agent also was able to change my selection back to deluxe and refund the difference, although after all the time I had to spend I felt like a full refund would have been the right thing to do. To be clear, Adam (the agent), was awesome and worked really hard, but aside from the enormous amount of time I had to spend when I should have been working, I felt like Turbotax is starting to feel glitchy and my confidence in them has definitely been shaken. And there are other options, so not sure what I'll do with next years taxes at this point. Again, all in all, it's convenient. But DEFINITELY not 100% reliable, so be aware. By the way, this 'glitch', had it not been caught, would have cost me about $600 in extra taxes I would have unknowingly paid.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Excellent it was awesome using turbo tax to file my returns for a second year in a row. They ar good and knowledgeable at what they do. thank you for your help. it is worth every dime.
Date published: 2021-02-19
Rated 5 out of 5 by from Great Job very easy to use self service is awesome will continue to use thank you
Date published: 2021-02-19
Rated 5 out of 5 by from Professional and efficient Self directed with multiple suggestions and informative knowledge base support
Date published: 2021-02-19
Rated 5 out of 5 by from easy tax filing with turbotax easy step by step. .only problem i had was not having last years taxes handy.
Date published: 2021-02-19
Rated 5 out of 5 by from super easy fast as well this was a very easy application to use instructions were clear and product walked me through all steps. Checked and double checked all information.
Date published: 2021-02-19
Rated 2 out of 5 by from Very Confusing and Time Wasting Compared to Past I have always been an advocate for TurboTax and have 8-years running in using. Found this year to be very confusing and not user friendly. Especially did not like the "Revisit" button never going away after I finished a section. I went into several loops of reviewing the same information over and over with it never saying it was complete. Took my at least 3-times as long this year to complete as years past. Also found myself answering the same questions over and over and had to hard-jump to new sections. This was not a user-friendly version. I have a lot invested (all my returns) so hope it gets better next year.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 10626