TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Perfect Ive used Turbo Tax since 2006 and they never let me down. Even when I got a letter from my state, they worked with my crazy schedule, taking a call at 6:30 am to help ensure I sent the state what was needed to clear up the matter. Best part it was extra documentation due to a last minute code change, nothing Turbo Tax did or didn't do; and they helped.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is very straight fwd to use So far I have not been audited in all the years I have used TT :-)
Date published: 2021-02-27
Rated 5 out of 5 by from Great service Paula was awesome. She was very quick to respond, and helped me resolve the problem.
Date published: 2021-02-27
Rated 1 out of 5 by from almost imposible to navigate What should be simple is convoluted, repetitive and non intuitive
Date published: 2021-02-27
Rated 5 out of 5 by from Four years in a row! I've been doing my taxes with TurboTax for four years, mostly because I get a discount with the automated investment software that I use. Every year, I'm impressed with how easy the process is, even when the tax code is constantly changing and some of the questions are not something a regular person should ever be expected to know or answer.
Date published: 2021-02-27
Rated 4 out of 5 by from very helpful turbo tax premier used and each step was very helpful . live help not needed.
Date published: 2021-02-27
Rated 1 out of 5 by from Glitchy I've been using TurboTax for 13 years with no problems. This year the program (using 2 Chrome and Firefox) made me enter my W-2 information again under the "needs review" area. It then created a duplicate W-2 entry, doubling my income and showing that I had gone from a $1600+ federal refund to owing $2700+ in federal taxes. It also kept showing two different 1098-E entries with two different recipient TID numbers (duplicates with different TIDs). Both times I deleted the duplicate/incorrect forms and scoured my return to make sure it was okay. I'm still not 100% certain that what I submitted doesn't have other errors in it somewhere. The software also kept asking me if I was sure I didn't want to upgrade. I do what should be a simple, straightforward 1040. I don't need the upgrade, and I definitely would pay for an upgrade with all the glitchiness I encountered this year.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy and helpful Hassle free way to do your taxes. Great product. **
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax IS AWESOME TAX EXPERT WAS VERY HELPFUL AND SOLVED MY ISSUES PROMPTLY
Date published: 2021-02-27
Rated 5 out of 5 by from I can't imagine doing my taxes without Turbo Tax I've been using Turbo Tax since 1997 (23 years). They know how to dummy down a very complicated taxing system.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10603
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Perfect Ive used Turbo Tax since 2006 and they never let me down. Even when I got a letter from my state, they worked with my crazy schedule, taking a call at 6:30 am to help ensure I sent the state what was needed to clear up the matter. Best part it was extra documentation due to a last minute code change, nothing Turbo Tax did or didn't do; and they helped.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is very straight fwd to use So far I have not been audited in all the years I have used TT :-)
Date published: 2021-02-27
Rated 5 out of 5 by from Great service Paula was awesome. She was very quick to respond, and helped me resolve the problem.
Date published: 2021-02-27
Rated 1 out of 5 by from almost imposible to navigate What should be simple is convoluted, repetitive and non intuitive
Date published: 2021-02-27
Rated 5 out of 5 by from Four years in a row! I've been doing my taxes with TurboTax for four years, mostly because I get a discount with the automated investment software that I use. Every year, I'm impressed with how easy the process is, even when the tax code is constantly changing and some of the questions are not something a regular person should ever be expected to know or answer.
Date published: 2021-02-27
Rated 4 out of 5 by from very helpful turbo tax premier used and each step was very helpful . live help not needed.
Date published: 2021-02-27
Rated 1 out of 5 by from Glitchy I've been using TurboTax for 13 years with no problems. This year the program (using 2 Chrome and Firefox) made me enter my W-2 information again under the "needs review" area. It then created a duplicate W-2 entry, doubling my income and showing that I had gone from a $1600+ federal refund to owing $2700+ in federal taxes. It also kept showing two different 1098-E entries with two different recipient TID numbers (duplicates with different TIDs). Both times I deleted the duplicate/incorrect forms and scoured my return to make sure it was okay. I'm still not 100% certain that what I submitted doesn't have other errors in it somewhere. The software also kept asking me if I was sure I didn't want to upgrade. I do what should be a simple, straightforward 1040. I don't need the upgrade, and I definitely would pay for an upgrade with all the glitchiness I encountered this year.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy and helpful Hassle free way to do your taxes. Great product. **
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax IS AWESOME TAX EXPERT WAS VERY HELPFUL AND SOLVED MY ISSUES PROMPTLY
Date published: 2021-02-27
Rated 5 out of 5 by from I can't imagine doing my taxes without Turbo Tax I've been using Turbo Tax since 1997 (23 years). They know how to dummy down a very complicated taxing system.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10603