TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 2 out of 5 by
NGerv10 from
Turbo Tax not as intuitive as prior years
I find that Turbo Tax is not nearly as helpful and intuitive as prior years. I have used Turbo Tax for years and this is the first year that I was frustrated. Even the "helpful" import form - not helpful if it doesn't import the required data and at the end asks you to provide missing info...that you have no idea what is missing since it was supposed to IMPORT all relevant data.
Date published: 2022-02-18
Rated 2 out of 5 by
Kate19905 from
Im happy, guess.
The fees at the end were surprising, But the option to pay out of your refund is nice. The service is quick easy and safe.
Date published: 2022-02-18
Rated 5 out of 5 by
Dina74 from
I like Turbo Tax
Easy step by step input. Love how it reviews after every few steps.
Date published: 2022-02-18
Rated 5 out of 5 by
Gypsykiki112 from
Turbotax is that fire
Fast, easy, not a headache at all. Maximum refund!
Date published: 2022-02-18
Rated 5 out of 5 by
Swish 94 from
Turbo tax was so helpful!
I usually use H and R and this product was so much easier !
Date published: 2022-02-18
Rated 5 out of 5 by
MsPYT3 from
Great service
I've used Turbo Tax for years and have had no problems. I had a CPA review my taxes and Turbo Tax actually got more of a refund than the CPA did.
Date published: 2022-02-18
Rated 4 out of 5 by
Unhappily Done from
Not what I expected. It was easy...but
At the beginning when you check off things you think apply to you and your finances you cannot UNDO that as you go. I figured out that one of the items did NOT apply to me, but at the end I could not get rid of it and you charged me 119 for having it checked! NOT cool. I spent an hour on the chat trying to get it off, had to pay for the thing and go through the trouble of getting a refund! NOT COOL!!
Date published: 2022-02-18
Rated 5 out of 5 by
Roger 19 from
Turbo Tax is Great
Tax expert was helpful, sorry I couldn't remember her name- very friendly and courteous. Love the program!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-02-18
Rated 2 out of 5 by
HarrisK21 from
Always unexpected fees
I went from free to paying $69 because of stocks to $108 at check out.
Date published: 2022-02-18
Rated 4 out of 5 by
glyn12 from
8 yrs
easy, affordable, help if needed, fed. state done and done, plan on using until death negates need
All TurboTax® Offerings Reviews - Page 10598
Date published: 2022-02-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 2 out of 5 by
NGerv10 from
Turbo Tax not as intuitive as prior years
I find that Turbo Tax is not nearly as helpful and intuitive as prior years. I have used Turbo Tax for years and this is the first year that I was frustrated. Even the "helpful" import form - not helpful if it doesn't import the required data and at the end asks you to provide missing info...that you have no idea what is missing since it was supposed to IMPORT all relevant data.
Date published: 2022-02-18
Rated 2 out of 5 by
Kate19905 from
Im happy, guess.
The fees at the end were surprising, But the option to pay out of your refund is nice. The service is quick easy and safe.
Date published: 2022-02-18
Rated 5 out of 5 by
Dina74 from
I like Turbo Tax
Easy step by step input. Love how it reviews after every few steps.
Date published: 2022-02-18
Rated 5 out of 5 by
Gypsykiki112 from
Turbotax is that fire
Fast, easy, not a headache at all. Maximum refund!
Date published: 2022-02-18
Rated 5 out of 5 by
Swish 94 from
Turbo tax was so helpful!
I usually use H and R and this product was so much easier !
Date published: 2022-02-18
Rated 5 out of 5 by
MsPYT3 from
Great service
I've used Turbo Tax for years and have had no problems. I had a CPA review my taxes and Turbo Tax actually got more of a refund than the CPA did.
Date published: 2022-02-18
Rated 4 out of 5 by
Unhappily Done from
Not what I expected. It was easy...but
At the beginning when you check off things you think apply to you and your finances you cannot UNDO that as you go. I figured out that one of the items did NOT apply to me, but at the end I could not get rid of it and you charged me 119 for having it checked! NOT cool. I spent an hour on the chat trying to get it off, had to pay for the thing and go through the trouble of getting a refund! NOT COOL!!
Date published: 2022-02-18
Rated 5 out of 5 by
Roger 19 from
Turbo Tax is Great
Tax expert was helpful, sorry I couldn't remember her name- very friendly and courteous. Love the program!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-02-18
Rated 2 out of 5 by
HarrisK21 from
Always unexpected fees
I went from free to paying $69 because of stocks to $108 at check out.
Date published: 2022-02-18
Rated 4 out of 5 by
glyn12 from
8 yrs
easy, affordable, help if needed, fed. state done and done, plan on using until death negates need
All TurboTax® Offerings Reviews - Page 10598
Date published: 2022-02-18