TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Turbo Tax not as intuitive as prior years I find that Turbo Tax is not nearly as helpful and intuitive as prior years. I have used Turbo Tax for years and this is the first year that I was frustrated. Even the "helpful" import form - not helpful if it doesn't import the required data and at the end asks you to provide missing info...that you have no idea what is missing since it was supposed to IMPORT all relevant data.
Date published: 2022-02-18
Rated 2 out of 5 by from Im happy, guess. The fees at the end were surprising, But the option to pay out of your refund is nice. The service is quick easy and safe.
Date published: 2022-02-18
Rated 5 out of 5 by from I like Turbo Tax Easy step by step input. Love how it reviews after every few steps.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbotax is that fire Fast, easy, not a headache at all. Maximum refund!
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo tax was so helpful! I usually use H and R and this product was so much easier !
Date published: 2022-02-18
Rated 5 out of 5 by from Great service I've used Turbo Tax for years and have had no problems. I had a CPA review my taxes and Turbo Tax actually got more of a refund than the CPA did.
Date published: 2022-02-18
Rated 4 out of 5 by from Not what I expected. It was easy...but At the beginning when you check off things you think apply to you and your finances you cannot UNDO that as you go. I figured out that one of the items did NOT apply to me, but at the end I could not get rid of it and you charged me 119 for having it checked! NOT cool. I spent an hour on the chat trying to get it off, had to pay for the thing and go through the trouble of getting a refund! NOT COOL!!
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo Tax is Great Tax expert was helpful, sorry I couldn't remember her name- very friendly and courteous. Love the program!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-02-18
Rated 2 out of 5 by from Always unexpected fees I went from free to paying $69 because of stocks to $108 at check out.
Date published: 2022-02-18
Rated 4 out of 5 by from 8 yrs easy, affordable, help if needed, fed. state done and done, plan on using until death negates need
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10598
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax not as intuitive as prior years I find that Turbo Tax is not nearly as helpful and intuitive as prior years. I have used Turbo Tax for years and this is the first year that I was frustrated. Even the "helpful" import form - not helpful if it doesn't import the required data and at the end asks you to provide missing info...that you have no idea what is missing since it was supposed to IMPORT all relevant data.
Date published: 2022-02-18
Rated 2 out of 5 by from Im happy, guess. The fees at the end were surprising, But the option to pay out of your refund is nice. The service is quick easy and safe.
Date published: 2022-02-18
Rated 5 out of 5 by from I like Turbo Tax Easy step by step input. Love how it reviews after every few steps.
Date published: 2022-02-18
Rated 5 out of 5 by from Turbotax is that fire Fast, easy, not a headache at all. Maximum refund!
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo tax was so helpful! I usually use H and R and this product was so much easier !
Date published: 2022-02-18
Rated 5 out of 5 by from Great service I've used Turbo Tax for years and have had no problems. I had a CPA review my taxes and Turbo Tax actually got more of a refund than the CPA did.
Date published: 2022-02-18
Rated 4 out of 5 by from Not what I expected. It was easy...but At the beginning when you check off things you think apply to you and your finances you cannot UNDO that as you go. I figured out that one of the items did NOT apply to me, but at the end I could not get rid of it and you charged me 119 for having it checked! NOT cool. I spent an hour on the chat trying to get it off, had to pay for the thing and go through the trouble of getting a refund! NOT COOL!!
Date published: 2022-02-18
Rated 5 out of 5 by from Turbo Tax is Great Tax expert was helpful, sorry I couldn't remember her name- very friendly and courteous. Love the program!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-02-18
Rated 2 out of 5 by from Always unexpected fees I went from free to paying $69 because of stocks to $108 at check out.
Date published: 2022-02-18
Rated 4 out of 5 by from 8 yrs easy, affordable, help if needed, fed. state done and done, plan on using until death negates need
Date published: 2022-02-18
All TurboTax® Offerings Reviews - Page 10598