TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Too many errors with this version I've used TurboTax for over 30 years. This is the worst experience I've had with the software. There was an error that involved the W2 forms, telling me we should have a W2- C form - we did not. That was eventually fixed. Then there was the error on my husbands self employment tax piece, where we told the software we didn't want anything withheld, and yet it prompted an error code that we had to go back to the actual form and fill in as zero. I searched in your database within the support and found numerous other people with the same issues. And that brings me to my final critique - I don't want to be spammed by your company telling how many support documents I've opened - like it's a badge of some kind. It's not, it's me ticked off that your software didn't have these pieces correct in the first place. I don't see how to turn the "feature" off, but I sure hope it goes away. If my memory of this year's experience is still with me next year when I go to purchase tax software, this may be the year we opt to try a different product.
Date published: 2021-02-27
Rated 3 out of 5 by from Helpful but expensive Love the way TurboTax makes filing easier, but I hate the cost. It always feels as though I'm paying more than what I thought I was for the convenience.
Date published: 2021-02-27
Rated 5 out of 5 by from Quick, Easy and Reliable It walks you through step by step. It could not be easier for a simple return. I will keep coming back!
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is Awesome! Easy to use, fast and fees are reasonable. I've used TurboTax for years and will continue to use it
Date published: 2021-02-27
Rated 4 out of 5 by from The software was great except one thing The charitable contributions has an unacceptable value bug was annoying. No value seemed to fix it and support was misleading. I followed this guys solution of the following: I went back to Deductions & Credits, and when it says the standard is best for you, I clicked the "itemize anyway," then I went to the charitable donations and edited that. It had some incorrect information already filled in, so I deleted a few charities that I did not donate to, ensured that I had the correct amount to the charities I did donate to, saved that ("continue" or whatever it is), and then it worked out.
Date published: 2021-02-27
Rated 5 out of 5 by from Decade of Use I have been using TurboTax since I was 16 filing taxes from my first job, and still using it after a decade later. Always simple to use and explains things extremely well
Date published: 2021-02-27
Rated 2 out of 5 by from not as smooth as previous years when I would review my tax's at the end it would give me items to review and bring me to the tax form and not explain what or how I needed to change that item
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo is a great service I didn't get a chance to chat with a tax pro, but there was no need to. The site is very accurate and user friendly, Thanks again Turbo Tax
Date published: 2021-02-27
Rated 5 out of 5 by from great program and so so easy to use THANKS this was a great way to do our taxes and save money. Thanks
Date published: 2021-02-27
Rated 4 out of 5 by from turbo tax !!! love doing my own taxes i can see everything that is being added and deducted
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10585
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Too many errors with this version I've used TurboTax for over 30 years. This is the worst experience I've had with the software. There was an error that involved the W2 forms, telling me we should have a W2- C form - we did not. That was eventually fixed. Then there was the error on my husbands self employment tax piece, where we told the software we didn't want anything withheld, and yet it prompted an error code that we had to go back to the actual form and fill in as zero. I searched in your database within the support and found numerous other people with the same issues. And that brings me to my final critique - I don't want to be spammed by your company telling how many support documents I've opened - like it's a badge of some kind. It's not, it's me ticked off that your software didn't have these pieces correct in the first place. I don't see how to turn the "feature" off, but I sure hope it goes away. If my memory of this year's experience is still with me next year when I go to purchase tax software, this may be the year we opt to try a different product.
Date published: 2021-02-27
Rated 3 out of 5 by from Helpful but expensive Love the way TurboTax makes filing easier, but I hate the cost. It always feels as though I'm paying more than what I thought I was for the convenience.
Date published: 2021-02-27
Rated 5 out of 5 by from Quick, Easy and Reliable It walks you through step by step. It could not be easier for a simple return. I will keep coming back!
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is Awesome! Easy to use, fast and fees are reasonable. I've used TurboTax for years and will continue to use it
Date published: 2021-02-27
Rated 4 out of 5 by from The software was great except one thing The charitable contributions has an unacceptable value bug was annoying. No value seemed to fix it and support was misleading. I followed this guys solution of the following: I went back to Deductions & Credits, and when it says the standard is best for you, I clicked the "itemize anyway," then I went to the charitable donations and edited that. It had some incorrect information already filled in, so I deleted a few charities that I did not donate to, ensured that I had the correct amount to the charities I did donate to, saved that ("continue" or whatever it is), and then it worked out.
Date published: 2021-02-27
Rated 5 out of 5 by from Decade of Use I have been using TurboTax since I was 16 filing taxes from my first job, and still using it after a decade later. Always simple to use and explains things extremely well
Date published: 2021-02-27
Rated 2 out of 5 by from not as smooth as previous years when I would review my tax's at the end it would give me items to review and bring me to the tax form and not explain what or how I needed to change that item
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo is a great service I didn't get a chance to chat with a tax pro, but there was no need to. The site is very accurate and user friendly, Thanks again Turbo Tax
Date published: 2021-02-27
Rated 5 out of 5 by from great program and so so easy to use THANKS this was a great way to do our taxes and save money. Thanks
Date published: 2021-02-27
Rated 4 out of 5 by from turbo tax !!! love doing my own taxes i can see everything that is being added and deducted
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 10585